5-Star Hotels in Phuket

This hotel in Nai Harn isn't a traditional five-star establishment. Let me start with the downsides, though I wouldn't call them 'downsides' since a cliffside hotel can't realistically be built in a bustling downtown area. 1. **Location**: This hotel is situated halfway up a hill near Nai Harn beach, so you'll need to walk a bit uphill. It's best to avoid going out at night; when we took a taxi back to the hotel, there was a stretch of road with no streetlights. If you're a solo female traveler, it's probably best to stick to the hotel or just stroll around the beach area. 2. **Convenience**: The nearest 7-Eleven is about a 1.4 km walk, roughly 15-20 minutes away. The hotel's tuk-tuk can only take you to the beach, but honestly, it's only a 2-5 minute walk anyway. Regarding dining, I personally found the hotel's overall prices a bit high. If you're looking for better value for money, there's a street food stall called 'Dada' about 500 meters away that's pretty good. While it's a bit rustic being a roadside stall, their pad krapow (stir-fried basil) and fried chicken wings are delicious. On the brighter side, the breakfast at Nai Harn hotel is decent. Their homemade Thai milk tea is tasty, and the other cooked items are good, especially their homemade meatballs. I booked this hotel about a month in advance for around 1600 (currency not specified, assuming local). I'd find it more acceptable if the price was in the 1000-1200 range, but at 1600, I personally feel it's a bit overpriced.

I booked a one-bedroom villa, and after visiting and comparing several units, I truly believe Villa #68 is the absolute best among the one-bedroom options! The layout and size are optimal! The villa boasts a generous 550 sqm, offering huge space and a comfortable layout. It comes with a private pool that directly connects to the beach, making both privacy and the views impeccable. The amenities are also comprehensive: a sauna, indoor and outdoor dual showers, and an outdoor bathtub, instantly delivering a complete resort feel and comfort. The hotel itself has a very natural, ecological island vibe. We saw lizards several times on the villa rooftop and by the pool. At first, it was a bit scary, but they are actually very docile and completely non-aggressive – a rather unique wilderness experience. Breakfast was just okay, nothing special. The service was excellent throughout; all staff members were enthusiastic, friendly, meticulous, and attentive. A special shout-out to Liam, who provided dedicated service from start to finish, always responsive, patiently helping us arrange all our needs with professionalism and warmth! However, there are a few objective points that deduct from the overall score: Firstly, the hotel's landscaping and gardening are rather ordinary compared to other resorts in the same category. Most of the public areas are sandy, with sparse and poorly maintained plants, making them generally not photo-worthy. Secondly, the in-room facilities are a bit dated, especially the bathroom. The quality of the fixtures and sanitary ware like the toilet and showerhead feels quite common, which doesn't quite match the Luxury Collection brand positioning. Getting to the island involves a bit of a journey, from the airport to the pier and then a speedboat transfer, but it feels worth it upon arrival. If you're looking for an extra-large private villa, private pool, direct beach access, and excellent service, this place is still highly recommended. However, if you are sensitive to the public area landscaping and the newness of indoor hardware, you might want to do a bit more research.

The room facilities are very new, and the hotel environment is beautiful. It's quite close to the airport, which was convenient as I had an early flight the next day. The hotel has its own clean, uncrowded beach, making it a great choice if you're traveling with kids and just want to relax at the hotel and play on the sand. For meals or grocery shopping, the hotel provides a tuk-tuk service every 50 minutes during the day and every 30 minutes in the evening. By the way, the pizza place nearby is pretty good, and there's also an elephant feeding experience with two elephants, which was quite fun.

Enjoyed our 3 nights at Noku Phuket! The front desk and bell team were absolutely lovely during our time here, and we had a complimentary upgrade to the room with the whirlpool in our balcony! Loved that the room was super spacious, and there were dual sinks in the bathroom. Location was pretty far but they provided complimentary shuttles to Phuket town too! Didn’t manage to explore the breakfast, dining and spa offerings during this stay! It would be good if the hotel could look into improving their flooring (there were some gaps & there was even a piece of wood sticking out and was a hazard). The linen was really thin and not fitting of 5 star standard, which was a shame as the hotel was really pretty! But overall still a highly recommended stay!

The hotel environment is pretty good, located right by Patong Beach. You can cross the road from the back exit and be directly on Patong Beach. The surrounding area is also very lively, and it's about a 10-minute walk to Jungceylon. There are also plenty of 7-Elevens and restaurants nearby, making it super convenient to stay here. The hotel's kids' swimming pool has a good variety of slides, which is a lot of fun. However, there were too many people checking in, and we had to queue for a very long time. We didn't get our room key until 3:10 PM, having arrived at 1:00 PM. After finally getting the key card, there was no guidance or instructions whatsoever. We had to find the building number and room on the map ourselves. Then, we waited for our luggage in the room for about 40 minutes, even calling twice to chase it up. This part of the experience was really poor, and I hope they can improve it.

We stayed at Cassia Phuket for fifteen days, and it was a truly perfect trip! First, I booked a one-bedroom loft, and the room had direct access to the garden and pool, which was incredibly convenient for our child to go swimming and play whenever they wanted. Second, the room was spotless and tidy. The bedding in the bedroom was super comfortable – all down feather. The moment we walked in, we were greeted by that familiar, signature Thai scent! The kitchen was fully equipped with everything from cutlery to plates and cookware – absolutely everything! For staying in the Laguna area, Cassia is the best choice for a longer stay! The location is very convenient; the shuttle bus was on-call and always available. It's just a 3-minute walk to a small commercial area with a supermarket, hospital, and various restaurants. Plus, there's a night market every weekend! If you want to get to Bangtao Beach, it's only a 2-minute ride on the Laguna-exclusive shuttle boat! There were plenty of sun loungers, making it very relaxing. The breakfast was also excellent, with a wide variety of options! We ate there for 15 days and never got bored! Finally, I want to give the warmest commendation to the ladies at Cassia's front desk! I regret not asking for the name of the lady who checked us in before we left! She was incredibly friendly and enthusiastic! Every day, as we passed the front desk, she would warmly call out to my child, Ricky! Although my child is a bit shy, he absolutely adored her! There was also a lady who spoke Chinese, and she was very friendly too! The overall atmosphere was superb! I also experienced the free Muay Thai classes twice a week! A huge shout-out to the Muay Thai instructor as well! I will recommend this place to all my friends planning a trip to Phuket! Super review from Ricky's family!

Excellent hotel! My child attended many workshops and activities. The staff are caring and attentive, huge thanks to them. There are plenty of sun loungers by the pool, always a spot to relax, and an excellent bar with delicious cocktails. The housekeeping is top-notch; our room was cleaned twice a day and the bed was made. The hotel has a very convenient app with all the information you need, and you can even order extra necessities to your room. I ordered an additional pillow and there were several different types to choose from. The breakfasts are excellent, and on certain days, there are seafood dinners. The buffet includes oysters, crab, shrimp, and hot dishes, all for 1250 baht. We will definitely be back. This is one of the best hotels for our vacation ❤️

Out of the three hotels I stayed at in Phuket, this one was by far the best. The breakfast at a five-star hotel always satisfies with its rich variety, and there were plenty of staff members. I'd read reviews for the previous two hotels that also mentioned good breakfast, but they were honestly hard to judge. The hotel has a large infinity pool that closes at 7 PM, which is great. The beach is right across the road, with hotel staff and sun loungers available. A hidden gem is to go to the beach in the morning for some scenic photos, and then after the tide recedes in the afternoon, you can go 'sea foraging' – there are lots of fish, mantis shrimp, crabs, and sea cucumbers. On my last day, I witnessed a stunning sunset from the beach. While the beach directly in front of the hotel isn't quite as good as Karon, the adjacent Kamala Beach is still very nice. The hotel is right by the beach. This area isn't very convenient for getting around without a car. Kamala Beach is only about a kilometer away, and the hotel seems to have a shuttle service. Kamala Beach has everything you need; although it's not as lively as Karon, it definitely meets expectations. The 7-Eleven on the beach is quite large and well-stocked. There's a Big C supermarket on the main road (about 150m from Kamala Beach); I didn't visit, but it looked like a big store.

I didn't have high hopes for this hotel due to its low rating on Ctrip and the room photos. However, my stay far exceeded my expectations. The room was much more upscale in person than it appeared in the pictures. While some power outlets, switches, and a few pieces of furniture were a bit dated, the overall quality was still evident. We booked a one-bedroom luxury sea-view villa. Upon arrival, the staff warmly showed us two different layouts within this room type: one with separate living and sleeping areas, and another where they were connected. The bedroom and bathroom configurations also varied. We chose the latter, and the view was absolutely incredible. The staff across all departments were excellent, always greeting us with a smile and providing great assistance. The tuk-tuk service was also very prompt, arriving within 2-3 minutes of calling. Because of the room's amazing view, we ordered room service for both dinners, enjoying our meals while watching the sunset. The food quality was also excellent, far superior to the Banyan Tree where we stayed a few days prior. There's a 7-Eleven within walking distance, and the walk from the hotel to the 7-Eleven offers nice scenery. There were a couple of downsides. Firstly, the breakfast selection was limited (though the taste was decent), and the breakfast restaurant lacked air conditioning. Also, the air conditioning in the game room was often turned off; I hope they can improve this. One more thing to mention: if your budget allows, I highly recommend upgrading directly to the one-bedroom luxury pool sea-view villa. The experience at this hotel differs significantly depending on whether you have a sea view or not.

Why are there so many negative reviews? This hotel is excellent in terms of both facilities and service! The environment is very natural and pristine, with a massive garden, lush trees, and modern architecture. The pool is huge, with several shallow play areas, perfect for families with children under 6. The main pool is 1.4 meters deep – imagine relaxing in the water while gazing at the sea! There's also a bar right by the pool. The hotel's private beach, although the waves are too strong for swimming, boasts water the same clear, blue-green color as the pool – absolutely beautiful. The hotel breakfast is incredibly rich, offering not only standard Western options but also many local specialties like curries, pandan cake, sticky rice desserts, and Thai milk tea – all delicious! There's also a wide selection for lunch and dinner. The prices are comparable to outside restaurants, and while there's a service charge, it saves you the time and effort of going out, making it ideal for lazy guests like us who just want to relax at the hotel. The hotel also has a spa and massage services, along with a gym. There are different activities scheduled daily. The staff are friendly, polite, and always willing to help. For payments, credit cards, Alipay, and WeChat Pay are all accepted. Guests come from all over the world, truly a mini United Nations, which is very interesting. However, the hotel's location is a bit remote, which might not suit those who prefer a livelier atmosphere.