5-Star Hotels in Phuket

The room is excellent, and the sea view is absolutely stunning. The towels are perfectly white, fluffy, and soft. The bathrobes and linens are all immaculate. The room cleanliness is 5 out of 5! The room's finishing materials are natural, and both the room and bathroom are spacious enough to be comfortable and not cramped. Breakfast is a solid 4.5 out of 5. The bay itself is one of the best in Phuket; the water is clean, and it's not overly crowded, yet there are still plenty of cafes and massage parlors. Plus, the hotel has two restaurants and an evening bar with beautiful views. I definitely recommend it and will be back again. It's love!

The service was exceptionally friendly and attentive to all our needs. At breakfast, they proactively offered coffee refills, and our room was tidied up meticulously and thoughtfully every day. A big thank you to Uma! The room decor was quite modern, and there were several spacious meeting rooms. Breakfast was decent, especially the eggs with crab meat – a fantastic touch. The gym equipment was comprehensive. As for the daily activities, if you wanted to participate, they were very enthusiastic and helpful. They also offered Punchbowl at a set time every day, which was delicious; I highly recommend checking it out, as it wasn't crowded when we were there. There are two restaurants inside: a Thai restaurant and a Western one. The Western restaurant was quite good, but the Thai one was just okay. I had read reviews on other platforms saying it was exceptionally tasty, but I found the flavors weren't as rich as I expected.

The staff here are all very friendly and extremely enthusiastic. We especially appreciate Rach's proactive and friendly service. Although the lobby is a bit far from the rooms and we had to call the front desk every time we went out or came back, the shuttle service arrived very quickly and never delayed us. Even when we returned late, there were always staff members on standby to drive us back to our room immediately. The hotel provides shuttle services to and from the Old Town and Central Festival. It would be even better if we could take the shuttle to the Old Town and then be picked up from Central Festival on the return trip. The room was spacious, clean, and the air conditioning was excellent, though the water pressure was a bit weak. The hotel environment is quiet and peaceful, making it a perfect place to relax. I would definitely want to stay at this hotel again!

I booked a one-bedroom villa, and after visiting and comparing several units, I truly believe Villa #68 is the absolute best among the one-bedroom options! The layout and size are optimal! The villa boasts a generous 550 sqm, offering huge space and a comfortable layout. It comes with a private pool that directly connects to the beach, making both privacy and the views impeccable. The amenities are also comprehensive: a sauna, indoor and outdoor dual showers, and an outdoor bathtub, instantly delivering a complete resort feel and comfort. The hotel itself has a very natural, ecological island vibe. We saw lizards several times on the villa rooftop and by the pool. At first, it was a bit scary, but they are actually very docile and completely non-aggressive – a rather unique wilderness experience. Breakfast was just okay, nothing special. The service was excellent throughout; all staff members were enthusiastic, friendly, meticulous, and attentive. A special shout-out to Liam, who provided dedicated service from start to finish, always responsive, patiently helping us arrange all our needs with professionalism and warmth! However, there are a few objective points that deduct from the overall score: Firstly, the hotel's landscaping and gardening are rather ordinary compared to other resorts in the same category. Most of the public areas are sandy, with sparse and poorly maintained plants, making them generally not photo-worthy. Secondly, the in-room facilities are a bit dated, especially the bathroom. The quality of the fixtures and sanitary ware like the toilet and showerhead feels quite common, which doesn't quite match the Luxury Collection brand positioning. Getting to the island involves a bit of a journey, from the airport to the pier and then a speedboat transfer, but it feels worth it upon arrival. If you're looking for an extra-large private villa, private pool, direct beach access, and excellent service, this place is still highly recommended. However, if you are sensitive to the public area landscaping and the newness of indoor hardware, you might want to do a bit more research.

Cleanliness: Very good. I even saw the cleaning staff take off their shoes before entering to clean the room. Service: Mostly okay. It was during a marathon, so there were a lot of guests, but the basic services were met. The front desk seemed to have some new staff members; there was a mix-up with unlocking my door, which led me to run up and down four times. They could definitely use more training and shouldn't be distracted while serving guests. Environment: This is a large hotel within the Laguna complex. It offers great value for money, which explains why it's so popular. The hotel has its own pool, and transportation within the community is very convenient. Facilities: Decent. The bed was too soft for my liking, not very comfortable to sleep on. However, for the price, the value is excellent, and the lake view room is absolutely stunning – highly recommended! The hotel also recommended a very affordable massage place, conveniently located within the Laguna community.

We stayed at the Courtyard by Marriott in Patong Beach for our family trip with the kids, and overall, we were very satisfied. I'd definitely recommend it for families with children. First off, the hotel's location is excellent. It's just a street away from Patong Beach, which is great for enjoying the ocean views. It's also super convenient for dining and shopping along the beach. Jungceylon Shopping Mall and Patong Night Market aren't far either. You can easily get around by 'songthaew' (shared taxi) or regular taxi – just remember to bargain for the price! There's also a 7-Eleven right across from the main entrance, so anything you need is close by. The hotel itself is relatively new with a modern and elegant design. Our favorite part, though, was definitely the water activities. The hotel has three pools (the fourth connects directly to some ground-floor rooms, which we didn't visit). One of them is a fantastic kids' pool, perfect for little ones, with a shallow end of 0.45 meters and a maximum depth of 1 meter. It also has both large and small water slides, making it incredibly fun! During our three-night stay, we went to the pool almost every day, taking turns on the slides – the kids absolutely loved it. The rooms are a good size, clean, and tidy. The front desk staff were also very accommodating; we were able to get a late check-out until 1 PM so we could enjoy the pool one last time in the morning. There are two breakfast restaurants; I personally preferred the one further away, closer to the beach, as it was less crowded and more comfortable. Both restaurants offer indoor and outdoor seating, and the overall variety of dishes is quite good, catering to both Chinese and Western tastes. There's even a Starbucks inside the hotel! There's also a BBQ restaurant at the back, which we unfortunately didn't get to try. Next to the kids' pool, there's a Kids' Club, which is also great for children. In summary, I highly recommend staying here!

On the first day, the guy at the front desk kept trying to get me to pay extra. I did have three additional children with me, all under 12. He insisted the hotel policy was based on year of birth, not month, so it would count as 1 adult + 2 children. I explained we had just come from a boat trip and asked if we could check in first, and I’d pay for breakfast tomorrow if needed. The front desk said it was a 'headcount' fee, not a breakfast fee. They put us in rooms in two different buildings. I have to say, Trip.com was reliable and ended up covering the extra headcount fee. The next day, two of my kids developed fevers. Susan and Zai at the hotel front desk were very caring and offered to call a doctor to the room if needed. It really highlights the importance of having overseas travel insurance, though we didn't end up needing a doctor. The kids had caught a chill the first night but recovered after taking some medicine and resting all day. Trip.com came through for us. The night staff at the hotel were not friendly at all, but the daytime front desk staff were very reliable and friendly. The room had a great sea view, but there wasn't a circular sofa in the room as I had hoped.

Our family really loved our room during our Chinese New Year trip! 😍 It was very spacious. We booked a family room with a double-decker kids' area and a king bed. It could easily accommodate four adults – perfect for my parents and my two sisters. The room was clean and very comfortable. The bathroom and toilet were also excellent in terms of space and cleanliness. There was a large balcony overlooking the pool, which extended all the way to the beach – it had such a great vibe. We absolutely adored the overall facilities and environment. In the evening, my elder daughter and I had a spa treatment. It was a bit pricey but acceptable 😁. The guy at the reception was very enthusiastic, and the overall service was great. My dad and younger daughter went to the soft play area, which makes this hotel ideal for family fun. The scenery was spectacular. We visited on the first day of Chinese New Year, and they had a dragon dance 🐉, firecrackers 🧨, and gave out gifts 🎁 to the children. The kids had an absolute blast! Even though we were in Thailand, it felt very much like Chinese New Year. There were yoga classes by the beach, but unfortunately, we didn't have time to join. For service, I'd give it an 85 out of 100. 👍🏼 The front desk had a Chinese-speaking girl who was very thoughtful and helpful, and the doorman was also very polite. However, the restaurant staff and a female attendant folding towels by the pool felt a little lacking. While there wasn't anything overtly bad, their service just wasn't as comfortable as the rest. Everything else was excellent. In summary: The hardware – scenery, accommodation, and cleanliness – was impeccable; the service still has room for improvement.

Facilities: Overall, they're excellent and well-equipped. There are several types of pools, but the water had a lot of impurities, probably due to being outdoors. The garden view room on the 6th floor of building C was decent; it wasn't damp and faced the pool directly. Cleanliness: The cleaning was quite thorough and frequent, twice a day. However, when I first checked in, there were small bugs on the bed, similar to cigarette beetles. I squashed three or four of them, and then there were no more. Environment: It's very pleasant with lush green lawns and good ecology, with many birds, peacocks, roosters, and cats. To eat out, you have to walk at least 10-15 minutes, which isn't super convenient. Service: Check-in at the front desk was very slow; you absolutely can't check in before 3 PM. Other activity staff were all very good and enthusiastic.

this hotel sooo good perfect, who is cleaning my room that man also so kind doing so clean also who take our luggage upstairs so kind near room directly has pool, even they gave us pool towel. also hotel sooo cheap