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"お世話になりました。 コスパはかなりいいので贅沢は言えませんが加湿機や追加の布団などあればさらに居住性が良くなりと思います。 また、利用したいと思います。 ありがとうございました。"

"Far more convenient than the Westin although the rooms are standard Japanese 4 star style. The room is only cleaned every 4 days but they empty the trash daily. Direct ski in ski out (unlike the Westin which is only connected by Monorail to ski in/ski out) and lots of cute little baby slopes to play with for kids below 4. Private instructors charge 10-15k per hour"

"The service was top ! We are extremely satisfied with the Vale this hotel. The room was spacious and had a pleasant surprise with its large floor-to-ceiling windows offering a wide and high view that allowed us to enjoy a snowscape. The facilities in the room are also very comprehensive, including a kitchen, a washer, and a dryer, which we are very satisfied with. Patricia (sweet smiling lady) knew that there were three of us and prepared an extra third chair so that we could all sit together to eat.  Melanie and Liam provided impeccable service. Despite the booking only two nights at The Vale, and we needed to move to Rusutsu resort ( no available in the Vale for the rest of our holiday) they assisted us to deliver our 7 luggage’s to Rusutsu resort(that hotel service is very so so) This led us to The Rusutsu Resort hotel where our luggage was handled very well. Despite the extremely cold , Melanie and Liam were there to help us load our luggage onto the car, and Liam ensured that our belongings were safely delivered to the other Resort.  Honestly , the price in the Vale is value for money for this truly wonderful experience. Rusutsu Resort hotel is overpriced with the such quality service . Thank you again Patricia, Melanie and Liam"

"It’s was a wonderful time visiting Rusutsu. The Westin Hotel was a great accommodation for short, medium, and long vacations. Fortunately, staffs were professional and they always had service mind. I got helped from one staff changed a wrong ski-pass to a new correct one. I stayed only for 3 days and felt so comfy. Thank you."

"The accommodation was borrowed by one building, the appearance and the room were all great. The view from the room was the best, and there were many rooms, and it was too luxurious with unit bus in each room! It was also appreciated to be able to stay with pets. (It costs separately. 1 2,000 yen at this time) I didn't enter the ground digital, but I enjoyed it without any problems because Netflix and YouTube were seen on TV! I was able to stay with peace of mind because I heard it immediately on line if I had any trouble. It is an inn that I want to go again!"

"I used it for family trips on my 4 year old son's birthday. Helpful and polite staff. Large and clean room. I was very satisfied in everything. I was delighted to hear a sudden request to put candles on the dessert at dinner, and my son was also delighted to put four candlelights. I would like to use it if I have another chance. , "