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This is a first poor experience I've unfortunately came across. The breakfast was not up to standard at all, especially paying 140SAR for a 4 star #1 premium hotel. We literally tried it the 1st morning but went out for breakfast the rest of our stay. The pictures online are deceiving. It's not what is advertised. I asked for a refund, and they unfortunately have refused. Trip.com however was willing to compensate me for the inconvenience caused. The room was really stuffy. Hotel definitely needs a revamp, as most areas in the bathrooms are stained and patched up where needed. The bathroom towels also needs to be changed. Last negative thing, it's highly overpriced. On a positive note, the hotel staff is really responsive and the location is in walking distance to the haram.

Omer Almarwani was super friendly , he gave us a very big room with nice view of entrance street , overall staff is very nice , elevators at haram tower are super fast and too many elevators , 7 elevators I think , breakfast was good with Haram view , room is clean but wifi was slow

A hotel that definitely exceeded expectations. If you are going to Alula for a layover in the Medina, I would definitely recommend it. The front desk is open 24 hours a day, and the check-in time period written on Ctrip is wrong. The front desk staff was very enthusiastic. When they saw that I was bringing my son, they took the initiative to arrange a two-bedroom room. The room was spacious and hygienic, especially the kitchen, so it had all the facilities and was definitely suitable for family travel. The only drawback is that the road is being built in front of the hotel, so you have to go through a very narrow alley to find the hotel. This is the only problem, but this problem should disappear once the road is repaired.

Very nice hotel, modern and clean, great staff, comfortable and spacious room. Small downsides: problems with hot water in the shower and the distance from Masjid Ennabawi due to work in the city but the hotel provides a shuttle before and after each prayer

This is the second time we stayed at this hotel. Location is perfect as it is 10 min away walking distance from the mosque. We also had breakfast and thought it to be okay.

Everything is clean and good. Just a toilet system need to improve and i would suggest a mini microwave for every room. Thanks

Here’s a review you can use for the hotel: --- I recently stayed at Faraj al Madiha and while it was a bit far from Haran, it turned out to be manageable. The hotel provided transportation for every prayer time, which was a great convenience and made my experience much more enjoyable. Overall, I found the stay satisfactory, and I appreciated the effort made to accommodate guests' needs.

really excellent place to stay with family especially!💐✨

*************, best location near nabawi. But when i want to book another night, i can not direct book at the hotel, so i booked it through OTA once again