Quest Hotels in Melbourne

Overall comfortable 1 night stay. Booking/Room as described, with all necessities provided. Staff were welcoming, warm and helpful. I would recommend Quest Docklands and would consider staying again myself. Fantastic location with walkable surroundings and nice sights! Smooth check-in & check-out process; precheck-in option is a great feature, I saw it too late to utilise. Air vents may need cleaning as it didn't feel as cool as expected, woke up a little sweaty but the humid morning could have been messing with temperature. Air definitely flowing though as had to fiddle with the curtains to minimise slight bumping sounds it was making against the frame. I appreciate the welcome letter, especially the clarification on the no smoking policy. Environmentally conscious attention, always a plus!

We enjoyed our stay, room was great and comfy bed. Location is ideal. Only downside is when I booked parking was included but when we checked in they said it wasn’t and was full. To give the  staff credit they sourced me a very reasonably priced car park a short walk away. Overall A great place to say.

We chose this hotel primarily because of its close proximity to the car rental company, which is super convenient for travelers picking up a car the next day. The hotel offers a complimentary airport shuttle service, but communication regarding the pick-up needs improvement. As foreign travelers, we couldn't make phone calls and had to rely solely on email correspondence. We spent quite some time looking for the pick-up spot and waited for a long time. When the shuttle finally arrived, it drove right past us without noticing, but thankfully my friend quickly ran after it and hailed it down, allowing us to catch the last shuttle at 7:30 PM. On a side note, the food truck in front of the hotel is highly recommended. Although there's a bit of a wait, the food is freshly prepared and absolutely delicious, leaving a great impression on our stay.

For a night stay, very sweet, helpful people. Checking in and out was simple. The parking really helped us, even if it cost $20. The studio room, for 2 people, had everything you needed with the kitchen and washing machine and the lay out of the room was designed very well. Felt bigger then it actually was. Would stay again.

Second stay here. Love the location, close to the beach and Church Street shopping area which has one of the best Brunch in town.

Not far from the city. Pets are not clean. Quest is a great chain in Australia and New Zealand.

The hotel reception staff is very warm and thoughtful, the room facilities are comfortable, and the additional services are also very good.

Wonderful stay at the Quest Preston. Jasmine welcomed us and gave us an 11am check out, which we were very grateful for after a family gathering which ran very late. The apartment was clean, the bed was super comfy, the tea, coffee, hot chocolate and Tim Tams were greatly appreciated. Thank you very much. We will most definitely be back, thank you so much 😍

I stayed at house 13 on March 10 2025, and there a gang of black people having a party over the night at house 12. I don't want to discrimate people and I used the word ”black” merely to describe that group of people that night. The music is very loud, and from time to time there are heavy drum beats which you can feel the vibration from the floor, and sometimes they knocked the wall of the townhouse separating house 13 / 12, and I supposed no one can sleep under this situation. Both my wife and me could not sleep but scared because they are young & strong black males. Finally we turned on the light at 2 a.m. and open the curtain to tell them to quiet from our 1/F balcony when 3 of them were arguing with a woman loudly in the common backyard. They ignored and continued! At 5 p.m. it's raining but I could not tolerate anymore, I went out to tell them silence please! A big tall black guy (not brown, very black) said ” I got you!”. Frankly speaking, I was a little bit scare., but what elase I could do?! When the reception open next day (house 1?), I complained and requested a change of room (actually house). The reception ladies are very friendly and they said they had reported the police twice that night for the noise is too loud & affecting many customers staying at different houses that night. But they do the same regardless the police warning. According to the reception, she had blacklisted this customer from booking the Quest hotel chain nationalwide (Australia) anymore. When I returned to the hotel the other day, I got a thank you card apologize for what had happened together with a bottle of wine for the inconvenience caused. Although I had a nightmare in this hotel, I think it is a one-off incident, and I will still recomend this service apartment.

Very clean, well-equipped, with good supermarket and shopping mall facilities in the surrounding area. It is about half an hour's drive from the city center CBD. It is an apartment worth staying in for families