Quest Hotels in Melbourne

For Chinese travelers, having a hot water kettle is incredibly important. The one-bedroom apartment was very spacious, with plenty of room. The washing machine and dryer were a huge convenience, allowing us to pack lighter. The induction cooktop, oven, cookware, dishes, and dishwasher, combined with the large supermarket nearby, made cooking a joy. Australian beef and lamb are truly delicious! Laundry detergent, dishwasher powder, dishcloths, salt, and pepper were all provided, which was very helpful. The neighborhood is new, quiet, and close to both the beach and tram stops. It's also within the Free Tram Zone. The front desk staff were friendly and always happy to assist. This is an excellent choice for families with children.

Very accommodating at the last minute, was able to achieve after hours check in without issue. Apartment was clean, spacious, comfortable and had everything we needed plus more.

Service was fabulous. Leslie was absolutely wonderful to deal with, a joy. The apartment was a great layout with everything you need for a short stay. Although the hotel room was starting to look tired and there was an overwhelming odour in rooms & hallways of curry, everything was neat and tidy. Thank you for our stay.

Pros: Great location near the harbor with beautiful views, and convenient transportation. The cabinets and kitchenware are fully equipped and very easy to use! However, the bathroom needs some improvement: 1. The shower only has an overhead rain shower, no handheld spray, which is not very convenient to use. 2. There's no clothesline or drying rack on the wall, so there's nowhere to hang towels or washed clothes. 3. The toilet lid doesn't have a soft-close mechanism, so it closes quickly and heavily with a loud bang. 4. It would be great to add a soap dish; otherwise, the soap slides around and gets soggy when left on the sink.

We chose this hotel primarily because of its close proximity to the car rental company, which is super convenient for travelers picking up a car the next day. The hotel offers a complimentary airport shuttle service, but communication regarding the pick-up needs improvement. As foreign travelers, we couldn't make phone calls and had to rely solely on email correspondence. We spent quite some time looking for the pick-up spot and waited for a long time. When the shuttle finally arrived, it drove right past us without noticing, but thankfully my friend quickly ran after it and hailed it down, allowing us to catch the last shuttle at 7:30 PM. On a side note, the food truck in front of the hotel is highly recommended. Although there's a bit of a wait, the food is freshly prepared and absolutely delicious, leaving a great impression on our stay.

靠近演唱會場地，寧靜舒適，房間寬敞，床鋪十分滿意。唯一不足是Reception 只開放至5pm, 我5:30pm 才到達但門關了，令我有點慌張，幸好收到信息，提示我用密碼開信箱自己取房間鑰匙。另外酒店沒有膳食提供，附近也沒有餐廳，有點不方便。

We enjoyed our stay, room was great and comfy bed. Location is ideal. Only downside is when I booked parking was included but when we checked in they said it wasn’t and was full. To give the  staff credit they sourced me a very reasonably priced car park a short walk away. Overall A great place to say.

Kai and Ahmed at the front desk were just wonderful. They were very helpful and friendly. The location is great with Brighton Baths diagonally opposite and the beach within easy reach. The room was well-equipped and really spacious. It was however quite dated and could use a deep clean and some basic maintenance.

I'm writing this review in English so the staffs can understand what I wanna say. First of all I wanna thank the male staff on duty everyday over the entire stay of mine and the two girls on their shifts when I checked in. You guys are fantastic, very helpful, friendly and highly efficient. My apologies for not remembering your name, but I do wanna give you my heartfelt thanks. However, there was this female staff, seems to be latino or something, on duty when I came back to the property to get my luggages in the afternoon of Feb.22 aat 3:45pm. (I'm sure you can find out who was it because there were only two staffs at the front desk at that time). She was INSANELY LAZY AND RUDE. I asked for my luggages and she took my tags but said to me, rolling her eyes, ”I think the door to the luggage room is open.” She was very hospitable when dealing with the other guests, who were white, before me. I insisted she needs to go get the bags for me, and she said I'll have to wait. I waited, but apparently she didn't have anything legit to do. She was randomly checking her computer to keep me waiting. I guess what I'm trying to say is pls fire this ****** staff. 但国内同胞可以放心住酒店本身很好，其他员工也很好

There are supermarkets and shopping malls nearby, the location is great. Our plans changed, but we booked a non-refundable room type. Anyway, Ctrip actively coordinated and we finally stayed there. The living environment experience was not bad!