5-Star Hotels in Melbourne

The room was spacious and quiet, and it even had a balcony where we could take great photos with the church in the background. The location is also very convenient, right in the city center. The front desk staff were very helpful and even let us check in early. I would definitely want to stay here again!

The location is absolutely unbeatable, right in the heart of Melbourne's city center. Stepping out, you're immediately at St. Paul's Cathedral and Federation Square, with major shopping areas and attractions all within walking distance, making getting around and shopping incredibly convenient. The hotel itself boasts a style of understated luxury. The rooms are spacious, with a high-quality decor, and the bathroom amenities are top-notch, ensuring a very comfortable stay. The service throughout was attentive and thoughtful, with professional and detailed concierge and turndown services that were promptly delivered. The breakfast spread was extensive, offering a full range of both Chinese and Western options with fresh ingredients. The only minor downsides were that the building has some age, with a few facilities showing their years, and during peak breakfast hours, it can get crowded with a slightly slower refill rate for dishes. Overall, it remains a prime choice among Melbourne's high-end hotels, perfect for both business trips and leisure stays.

The hotel is pretty good, with a great location. It's really convenient to head downtown from here. The room had a nice view and was quite clean. All in all, a good experience, and I'd definitely come back. The main entrance is a bit small, but the service was decent.

Our family of three stayed for one night. First, upon check-in, our room wasn't ready because cleaning was still in progress. We waited in the lounge where we were offered snacks and drinks. It took about 30 minutes, and as an apology, we received two bar vouchers. So far, so good. However, the next morning at 9:30 AM, a cleaning staff member came to our room to ask when we would be checking out. Check-out was at 11 AM, so I don't understand why they needed to come to the room to prompt us to leave. Then, 15 minutes before check-out, someone came to the room again, saying there was an apology gift (bottled beer and Coca-Cola, which were inconvenient to carry). We also received a call from reception. Our relaxing morning was completely ruined. I would not recommend this hotel to anyone looking for a peaceful stay.

Had a comfortable stay for 3 nights. Hotel about 15-20mins walk from city centre and can pop onto tram in free tram zone. Toilet bowl had a smelly drainage smell which holds presence in the air everytime you flush, was pretty unpleasant.

If you’re looking for a stylish, central place to stay in Melbourne, Quay West Suites delivers in all the important areas. 📍 Prime Location Quay West’s address on Flinders Lane puts you right in the heart of everything. A few steps takes you to the iconic Yarra River, Federation Square, and Melbourne’s best shopping and café districts. Whether you’re in town for business, arts, or dining, having public transport, laneways, and nightlife within easy walking distance is a huge convenience. ✨ Impeccable Cleanliness From the moment you enter the foyer, the high standard of cleanliness across public areas and suites is clear. Plush carpets, sparkling bathrooms, and neatly made beds—everything felt fresh and immaculate throughout my stay. Housekeeping did a flawless job refreshing the room each day without ever interrupting my schedule. 👨💼 Friendly, Attentive Service Customer service here is both professional and warm. Front desk staff greeted me by name and were quick to offer directions, recommend hidden-gem eateries, and help with luggage. Room service was punctual, meals were presented beautifully, and every staff interaction made me feel genuinely welcome—not just another guest. 🧭 Thoughtful Facilities It’s the little things at Quay West that stand out: • A well-equipped kitchenette in each suite––perfect for a relaxing breakfast or a quick late-night snack. • In-room laundry facilities saved me from hunting down laundromats mid-trip. • The comfortable lounge and communal spaces offer a quiet place to work or unwind. • Gym and heated indoor pool, both kept spotless and perfect for a post-city exploration cooldown.

This is an older five-star hotel with decent service. Its location is similar to Tsim Sha Tsui East in Hong Kong – quiet, with many famous shops, bars, and Western restaurants nearby. However, you'll notice a lot of tourists around when you step outside. The breakfast is pretty good and acceptable, offering standard fare like bread, eggs, coffee, cheese, ham, and fruit – all the daily essentials. The main drawback is that the hotel is too close to the two adjacent buildings. There are very few rooms with a view; most rooms get little to no sunlight throughout the day and require the curtains to be drawn almost constantly. The bathroom is particularly bad. The shower screen only covers half the area, so water inevitably splashes all over the floor, making it a mess. This means you often have to use bath towels to dry the floor, leading to constantly wet carpets and very dirty towels in the long run.

The Le Méridien Melbourne boasts a fantastic central location, making it incredibly convenient for getting around. The free tram stop is right outside the main entrance, and the back door provides direct access to Chinatown, which is a huge plus. The room itself was generally clean and tidy, with most essential amenities. However, the service was pretty average, and they weren't particularly responsive. The deposit refund after check-out was also extremely slow. On top of that, the view from the lower floors is really poor and quite depressing – I definitely wouldn't recommend booking a low-floor room. Overall, it was an an 'okay' experience.

I was really looking forward to staying at this hotel, and my first day was great. The pool facilities were excellent, and I even had the whole pool to myself when I went for a swim. However, on the second day, when I returned to my room at 10:30 PM, it hadn't been cleaned at all. There was just a sign saying to notify them if I needed housekeeping. Seriously, at 10:30 PM, do I have time to wait for them to clean a room that hasn't been touched, with nothing moved? I'm extremely disappointed with W's service. This isn't even peak season for the hotel, why wasn't the room cleaned? Is it because they knew I was only staying two nights, so they treat a solo guest like this? I can't accept it. I don't even bother calling to complain anymore.

I booked this hotel during a Ctrip promotion, and honestly, the price was a steal at 1000/night. First, the pros: Location: It's right in the city center, first ring, free zone. You can take the tram for a free city walk. If you're on a day tour, the bus pick-up point is just a two-minute walk away. The front desk staff, Holy, and the senior gentleman from concierge were both very nice. Now, for the cons: The coffee spoon wasn't clean, it was dirty. The minibar fridge had cooling issues; the bottom was full of water. These, I could overlook. However, and seriously, as a Hyatt Globalist, I rarely stay at InterContinental, and I have never, in all my previous experiences, encountered an unlocked room door. I left my room early Friday morning for a day tour and returned at 9:30 PM to find my room door unlocked, just as pictured. I was shocked. The next day, I spoke to the duty manager, and they checked the surveillance footage, confirming that no one had entered my room. But my stay experience was truly poor. Such carelessness, forgetting to lock the guest's door after cleaning. Plus, this hotel's elevators don't require a room card swipe. At 9:30 PM, both the front desk and concierge were empty, making it easy for anyone to access any floor. I somewhat regret not spending a bit more to stay at the Grand Hyatt. Also, I heard this hotel is rebranding to Regent, oh my! InterContinental truly feels like a makeshift operation. To think they dare to rebrand to Regent like this! This hotel usually sells at the same price as the Grand Hyatt, and if it weren't for this promotion, I definitely wouldn't have chosen it. InterContinental left such a terrible impression on me; it's really hard not to come here and complain.