119 Reviews
Hampton Inn & Suites by Hilton Montreal-Dorval
Dorval|0.87km from Calumet Park
We booked the hotel for one night before a flight to Europe. I called from the airport to find out about the airport shuttle. The employee explained it, then she asked for my name and said, ”you don't have a reservation”. I insisted I did and she insisted I didn't. I check my voucher and I was correct, I called back and told her I had confirmation, she continued to insist I was not booked. I took an Uber to the hotel and she repeated that I had no reservation, even though I gave her the printed out confirmation. She then said, they had booked some guests into other hotels and she would check , but no other hotels had a booking for me. It was a total disaster, she then came over to me with the ”hotel voucher” I had given her and said, ”oh, I know why you don't have a reservation, we don't take vouchers” . As one point she told me the entire hotel was booked out to Immigration and Refugee Agency. So, instead of trying to assist me, she just made up lies. The next day I called and was told, ”yes, you did have a reservation, and they have had problems with that employee. The manager called me back and confirmed that the hotel had cancelled my reservation, he could not explain it. He was apologetic, but I still don't have a refund. Hilton and the property really didn't care how they treated me, they have done nothing. Do not go to this hotel, this is a horrible thing that they do to their clients. At least, own up and try to help, but nothing. Still waiting for a refund, over a month later.
Excellent
104 Reviews