2 Chome-4-1 Nakacho, Tokyo, Musashino City, Tokyo, 180-0006, JapanView Hotel Details
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Guest Reviews of Richmond Hotel Tokyo Musashino
9.0/10
Great
47 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.6
Service9.1
Cleanliness9.4
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All reviews(47)
Positive reviews(45)
Reviews with photos/video(10)
Friendly host(13)
Great location(11)
Awesome rooms(10)
Awesome stay(9)
Clean and tidy(8)
Awesome amenities(6)
Delicious breakfast(5)
Convenient location(4)
Negative reviews(2)
M761677****
Double Room Smoking
Stayed in Jul 2025
Family
18 review
10/10
Outstanding
Posted on Aug 18, 2025
The hotel was very clean and my kids loved it so much they wanted to extend our check-out to stay longer! Breakfast was also incredibly rich and varied, which made everyone very happy. The hotel itself was very quiet 🤫
Original textTranslated by Google
Response from Property: Thank you so much for choosing to stay at our hotel and for sharing your experience. We are delighted to hear that you found our rooms clean and that your children enjoyed them. The children's desire to stay longer and extend their stay is also a great encouragement to us. We are also very pleased with your positive feedback on our breakfast. It is our honor to provide you with a delicious and enjoyable meal. Furthermore, you mentioned that the hotel's quiet environment provides a comfortable place to relax, which is something we strive to achieve. We sincerely look forward to your next visit and hope that every stay will bring you and your family pleasant memories.
Migedadada
Double Room Non Smoking
Stayed in Jul 2025
Family
3 review
10/10
Outstanding
Posted on Aug 24, 2025
Even though it's an economy hotel, it's incredibly well-equipped! They have everything you could possibly need. The staff are also great! Definitely recommend it! The only downside is the air conditioning isn't very cold, but that's a common issue in Japanese hotels.
Original textTranslated by Google
Response from Property: Thank you for choosing to stay at our hotel. We are honored to hear of your high praise for the hotel's facilities and staff. Your appreciation is the greatest encouragement to all our staff. Furthermore, we sincerely apologize for any inconvenience caused by the air conditioning. We will continue to strive to improve and provide you with a more comfortable stay in the future. We sincerely look forward to your next visit.
Yuhongfang1
Double Room Non Smoking
Stayed in Jul 2025
Family
7 review
10/10
Outstanding
Posted on Aug 7, 2025
The room was a bit small; it's fine for two people, but a bit cramped for two adults and one child. Everything else was great. The hotel location is quite convenient, and the staff are very enthusiastic.
Original textTranslated by Google
Response from Property: Thank you so much for choosing to stay at our hotel. We sincerely apologize for any inconvenience caused by the room size. We are also honored to have received your praise for the hotel's location and the service of our staff. We will continue to strive to improve our service quality to ensure you have a comfortable and pleasant stay every time you visit us. All of our staff sincerely look forward to your next visit.
Guest User
Double Room Non Smoking
Stayed in Nov 2022
Business traveller
11 review
7.0/10
Posted on Jan 13, 2023
Was clean. Staff was nice.
ホヤホヤ
Double Room Non Smoking
Stayed in Aug 2025
Business traveller
4 review
5.5/10
Posted on Sep 16, 2025
I stayed for several nights, but it was a very ordinary business hotel. The breakfast was quite expensive, even for Tokyo.
Original textTranslated by Google
Response from Property: Thank you very much for staying at Richmond Hotel Tokyo Musashino. We sincerely appreciate you taking the time to share your honest feedback with us after your multiple-night stay. We will take your feedback seriously and strive to improve our breakfast menu to ensure it is worth the price. All of our staff will continue to strive to provide a comfortable stay for our guests, so we hope you will visit us again. Thank you very much for taking the time to share your feedback.
M59069****
Double Room Non Smoking
Stayed in Jan 2025
Family
3 review
9.2/10
Great
Posted on Feb 23, 2025
The room is not big, but it has complete facilities, good sound insulation, and a quiet environment. The transportation is also convenient, very close to Mitaka Station. My daughter has to go to Seikei University for work, and it takes less than 20 minutes to walk. It is the most cost-effective hotel in the surrounding area.
Original textTranslated by Google
Response from Property: Thank you very much for your positive review of our hotel. We are glad that you and your family enjoyed our facilities, soundproofing and convenient transportation. We look forward to seeing you again.
Ximaoyecengpangguo
Stayed in Apr 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on May 21, 2025
The room is relatively small, and we need to spread out our suitcases at the door, but the staff is very friendly and patiently waited for us to communicate in Japanese using a translator. When we checked out, they took the initiative to ask us if we needed to store our luggage. Thank you very much☺
Original textTranslated by Google
Response from Property: Thank you very much for your recognition of our staff's service. We will continue to work hard to improve the room comfort to provide you with a better stay experience. Looking forward to seeing you again!
Anonymous User
Double Room Non Smoking
Stayed in Apr 2025
Family
1 review
9.5/10
Amazing
Posted on Jun 11, 2025
The room is slightly larger than expected. The overall feeling is OK. The hotel is conveniently located near Mitaka Subway Station.
Original textTranslated by Google
Response from Property: Thank you for choosing Richmond Hotel Tokyo Musashino and sharing your stay experience. We are glad to know that you feel that the room is more spacious than expected, the overall stay is good, and you are satisfied with the convenience of transportation from the hotel to Mitaka Station. We will continue to work hard to provide a more comfortable environment and considerate service, and look forward to welcoming you again in the future.
lflflf517
Single Room Smoking
Stayed in Mar 2025
Business traveller
7 review
9.5/10
Amazing
Posted on May 1, 2025
The room is decent. The breakfast is rich. There are several small restaurants around. It is quite convenient.
Original textTranslated by Google
Response from Property: Thank you for your praise for our room, breakfast and surrounding convenience. We look forward to serving you again in the future and wish you all the best!
설희앤
Single Room Non smoking
Stayed in Mar 2025
Solo traveller
1 review
7.0/10
Posted on Apr 20, 2025
It is a 10-minute walk from Mitaka Station. It is straight ahead and the road is good, so it is easy to carry a carrier. The room feels old and a bit dusty, but it is okay and the staff is very friendly. It is suitable for a short trip.
Original textTranslated by Google
Response from Property: Thank you for your valuable feedback about our hotel. We will do our best to improve the condition and cleanliness of our rooms. We are glad that you appreciated the kindness of our staff.
Guest User
Double Room Non Smoking
Stayed in Feb 2025
Couple
2 review
7.0/10
Posted on Mar 30, 2025
The room was spacious enough, but the desk was large and it was a little difficult to open and close the curtains. Also, the position of the outlet attached to the bed was sideways, which was an obstacle when two people sat on the bed. It would be easier to use if the outlet was facing upwards.
Original textTranslated by Google
Response from Property: Thank you very much for using our hotel. We apologize for the inconvenience caused by the curtains and the location of the electrical outlets. We will use your valuable feedback to improve our service in the future. Thank you very much for taking the time to post your review. We look forward to seeing you again.
Hu Jerry
Double Room Non Smoking
Stayed in Jan 2025
Family
12 review
8.5/10
Very good
Posted on Feb 9, 2025
The location is good, close to the station, the room is big enough, and the supplies you need can be picked up at the front desk, which is very convenient and meets your needs
Original textTranslated by Google
Response from Property: Dear Hu Jerry, thank you for your positive review of our hotel. We are glad that you like the location of the hotel and the space of the room, and the convenient front desk service can meet your needs. We look forward to serving you again.
wyx810323
Single Room Non smoking
Stayed in Jan 2025
Family
33 review
10/10
Outstanding
Posted on Mar 15, 2025
1️⃣Like most Japanese hotels, the area is very small, which makes people feel very constrained
2️⃣The hotel is in a good location, close to the station, suitable for travel
3️⃣I didn't bring breakfast this time, so I solved it by myself at the nearby convenience stores
4️⃣The service is friendly and worth recommending
Original textTranslated by Google
Response from Property: Thank you for your positive review of our hotel. We understand that space limitations may affect your comfort, and we are glad that you are satisfied with our service and location. Looking forward to seeing you again! Dominator: Miyake
_M1590128****
Double Room Smoking
Stayed in Nov 2024
Couple
10 review
6.5/10
Posted on Dec 24, 2024
The location is good, and it is convenient for traveling and eating. No cleaning during the stay, and no garbage collection. The bedding is old and has obvious stains.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您提供的反饋。我們很高興您對酒店位置感到滿意。關於客房清潔和床品的問題,我們會認真考慮您的意見,並持續努力提升服務質量。リッチモンドホテル東京武蔵野支配人 三宅
Guest User
Single Room Non smoking
Stayed in Mar 2025
Business traveller
11 review
10/10
Outstanding
Posted on Apr 27, 2025
It was just right, nothing too much or too little.
Original textTranslated by Google
Response from Property: Thank you for staying at Richmond Hotel Tokyo Musashino. We are honored to receive the highest rating. We are very glad to hear that you had a comfortable stay. We will continue to strive to be a hotel where our guests can feel safe and comfortable. All our staff look forward to welcoming you back to stay with us again. Thank you very much for taking the time to post a review despite your busy schedules. Manager Uemura Front Desk Okada