Mercure HAN Sur Lesse
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Rochefort
Mercure HAN Sur Lesse
Health Protected
Rue Joseph Lamotte 18, Rochefort, Namur 5580, Belgium
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Located in Rochefort, Mercure Han-sur-Lesse is a 2-minute drive from Caves of Han and 5 minutes from Grotte de Lorette. This upscale hotel is 3.8 mi (6.1 km) from City Centre and 3.9 mi (6.3 km) from Rochefort Chateau.Show More
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4/5Very Good·Amenities: 4.1
All 48 Reviews
Amenities
Indoor Swimming PoolHikingSpaPrivate ParkingCar Charging FacilitiesBarRestaurantMeeting RoomMulti-Function RoomLuggage Storage
All Amenities
Surroundings
Landmarks: Cocoon Village
(<100m)
Landmarks: Domain of the Caves of Han
(100m)
Landmarks: Musée de la vie paysanne et des métiers oubliés
(220m)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
8
Classic King Room
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
TV
Private Toilet
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6
Classic King Room Twin
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
TV
Private Toilet
Check Availability
14
Family Suite, Kitchen
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
TV
Check Availability
Guest Reviews(48)
4/5
Very Good
Verified Reviews- Cleanliness4
- Amenities4.1
- Location4
- Service4
Guest User
May 31, 2023
Amazing stay at this hotel. Really love the ambience friendliness of staff facilities and amenities they provide. They have a swimming pool on the ground floor as well. But parking isn't free and we weren't told about this. So if you consider parking overnight you have different options.
Wendi Chan
July 31, 2022
Rooms were good sized as we booked for family of 4. Has a small kitchenette which is great. Toilet was stinky even upon check-in that smelled like public toilet. Very obvious that house keeping doesn't mop the floor. Worst hotel experience due to this. Not acceptable. Coffee is never replenished at all. There were also dishes left outside the room door from previous guests that was not clean. Location is good if you are going to grottes de han.
Denis Dastot
March 1, 2024
Good morning
I personally find that the receptionist welcomed us but there is a lack of communication.
Already for the parking spaces he does not know or guide us for certain locations.
I wanted to go to your restaurant and he told me he didn't know.
We had to ask about the swimming pool and breakfast even though it's a simple little explanation when the customer arrives.
The receptionist in the morning is very shy if I don't say hello???
On the other hand, the place is very clean, the breakfast is great with the young man who is very professional, well received, polite and
check if all the dishes are full.
I wish you all the best, knowing that I will advise my acquaintances and myself to go to your place.
Please note that these are not negative reviews but positive reviews to improve your charming hotel.
Well you
Original TextTranslation provided by Google
Guest User
November 5, 2023
Nice hotel with good facilities. The restaurant serves good food, but unfortunately the service was disappointing... it took half an hour before we could order, the aperitif was served together with the starter, dirty plates were not cleared... there was also an hour between starter and main course waiting time (while the restaurant was not full at all) and then after serving we had to go get cutlery ourselves so as not to have cold food.
Fortunately, the staff was very friendly.
Original TextTranslation provided by Google
Jacqueline
November 4, 2023
Great and beautiful hotel. Nice lobby, good menu and drinks and service. Swimming pool too cold, unfortunately.
Roman
August 26, 2023
If it wasn't for a very minimal breakfast I'd rate this hotel higher, but the breakfast might come as a disappoin**ent. It was hard for the team to cope with the fully booked property as utensils, coffee cups, clean plates were almost missing half an hour before closing.
The variety of hot meals was also very basic.
On the other hand it is absolutely fantastic for a hotel to have EV charging points in the garage. Thank you for that.
Robert
August 13, 2023
Nice hotel in the centre of Han sur Lesse, about 19 minutes walk from the caves / animal park complex. As the car park was already full we were told we should simply find a space on the street and move the car the next morning by 8am when street parking would be charged again.
The low point of our one night stay though was dinner: although food was nice the service was amongst the worst I have ever experienced. Two hours for a two-course dinner (starter and main), including being asked halfway through if we were ready for dessert when we had been waiting for an hour for our main course; then being given the wrong food. And not a word of apology for the chaos throughout, or even a glance from the staff. I’d like to think this was a one-off due to staff being (or looking) untrained but I would not be willing to try again
Carsten
July 30, 2023
We had a nice familyroom with fridge, microwave and cooking posibility.
Nespresso and water.
Very nice.
First night on arrival the aircon didn't work.
Next morning we got a much better room and a working aircon.
Great service, thanks Mercure.
*****
Beds were very comfy, pillows well you know, if it is not your own...
Area around the hotel is very beautyfull.
Breakfast is good.
Pool is very nice.
Last whole day we asked the staff to indicate the way to the biggest Carrefour to us.
We got a trip to France to see a nice town.
Again great service staff..
*****
When we got back from our trip to France however.....
The room hadn't been cleaned.
Not very nice.
Wet towels lying on the floor, trashcan full. etc etc....
The staff, only one person, did a great job.
New towels, new toiletpaper, new coffee, free drinks (beer)
So what to say ?
Hotel concierge service:
GREAT JOB AND SERVICE
Hotel cleaning:
NOT OK
We did't get a refund, should we?????
Yes two major bummers = refund....
Would I come again?
Yes without hesitation.
Mahmoud
July 24, 2023
The location is great is it is on a walking distance from the safari and the caves. The facilities are in good conditions. But the hotel lacks staff and the existing staff lack training. The breakfast was of good quality but the staff could not keep up with the number of guests. I would be cautious next time
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Cots and Extra Beds
For all room types, extra beds can be added, but cots cannot be added.
Fees for extra beds are not included in the total price. For details, please contact the hotel.
Breakfast
TypeContinental
StyleBuffet
| Age | Fee |
|---|---|
Adult | €25.00 (approx. ₩ 37,062) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Clean
- 4/5
Health & safety measures
- Thermometers available
Cleaning & disinfecting
- Cleaning services provided by a professional company
- Rooms are disinfected between stays
Property Description
- Opened: 2020
- Renovated: 2020
- Number of Rooms: 117
Located in Rochefort, Mercure Han-sur-Lesse is a 2-minute drive from Caves of Han and 5 minutes from Grotte de Lorette. This upscale hotel is 3.8 mi (6.1 km) from City Centre and 3.9 mi (6.3 km) from Rochefort Chateau.
Take advantage of recreation opportunities such as an indoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
You can enjoy a meal at Merlesse serving the guests of Mercure Han-sur-Lesse, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 117 air-conditioned rooms featuring minibars and espresso makers. Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as an indoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
You can enjoy a meal at Merlesse serving the guests of Mercure Han-sur-Lesse, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 117 air-conditioned rooms featuring minibars and espresso makers. Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.
Services & Amenities
Most Popular Amenities
Indoor Swimming Pool
Hiking
Spa
Private ParkingAdditional charge
Car Charging Facilities
Bar
Restaurant
Meeting Room
Multi-Function Room
Luggage Storage
Wake-Up Call
24-Hour Front Desk
Wi-Fi in Public AreasFree
Indoor Swimming Pool
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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