Guest User
May 6, 2024
We stayed for 3 nights at the end of our trip around Sri Lanka. The check-in process (at around 6 pm) was welcoming, although I think it's weird to be asked to pay for our rooms during check-in. Our room was great. Fantastic air-con and a really comfortable bed. We appreciated the cake to help us celebrate our anniversary. Thank you. Although we had a good time, it could've been great. The main pool was closed until our last day. There was never any pool towels, we always had to ask, then wait up to 30 minutes to get a towel and sunbed mattress in the morning. The pool is advertised as being open from 7am, but it clearly isn't. We had dinner in the restaurant 2 out of our 3 nights, both times due to convenience (1st night, just arrived after a very long day travelling and 3rd night, when it was pouring down). The food was OK, for the price, it could've been better. Finally, breakfast. Very disappointing. Only having runny scrambled eggs as an option isn't great. When I asked someone in chefs whites for boiled eggs, I was told a flat, 'No'. I asked the maitre d' lady, who initially also told me 'no' before going off and organising me 2 boiled eggs (which were perfect). After almost 3 weeks of travel around Sri Lanka, we were used to the differences in breakfasts, however, this is certainly not a cheap hotel and the least you should expect is a good breakfast with a variety of food items. Needless to say, we only had breakfast here on our first morning, made other arrangements after that. I wonder what this hotel is like during the height of the season- it certainly felt like it was closing down and we were a bit of an inconvenience. Other people have posted about the events hosted here. There was a corporate event during the middle day of our stay. We were woken before 7am with banging as they put the gazebos up, and again late into the evening when things were taken down, absolute pain. All in all we feel disappointed. This was by far the most expensive place we stayed in. It could've been amazing but just left us feeling underwhelmed and disappointed.