Maria
December 11, 2023
Nicest property in the Artesia area besides Hotel Artesia. Breakfast was good both days with plenty of variety. Very clean, safe and affordable. Only con was front desk staff was NOT friendly. I had 3 encounters with the same person and she seemed bothered by my requests and was not helpful at all. First impression was I inquired upon check in if my room could be assigned close to my traveling partner and was simply told with attitude that she could not make any changes to my reservation because I booked on *******. I worked front desk for many years and I know room numbers are assigned by the hotel, not *******. Lo and behold, when my sister checked in right behind me, she ended up in the room right next door. The desk clerk could have mentioned she was able to accommodate my request after all, but let us walk away believing we were in different parts of the building. Unnecessary and could have left us with a much better impression with just a small adjustment in her customer service. Either way, I will choose this hotel for future stays becuase everything else was great!