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Holiday Inn Express New York City Chelsea, an IHG Hotel
3.9/5107 Reviews

Holiday Inn Express New York City Chelsea, an IHG Hotel

Chelsea New York|0.28km from Active Staffing Services
Must talk about it. Hotel location, service and hygiene, not to mention, anyway, generally pass. The breakfast was really good, things were basically the same every day, and I was tired for six days. By the way, breakfast is free to eat, no matter your room rate includes breakfast, just go down to the first floor to eat, no one cares, no breakfast coupons. What I want to say this time is that the hotel's checkout will not be refunded if you charge more! It was a very irresponsible and unreasonable hotel. Later, under the coordination of Ctrip, a part was returned, and Ctrip helped me to pay the rest. Thanks for Ctrip's support! The hotel received $ 162.76, but in the end it charged me $ 413.41, more than $ 250! The pre-authorization at check-in was only $ 187.76, and the front desk had no objection to the pre-authorization account at check-out. The remaining part was charged without my knowledge after leaving. What is the difference between stealing and stealing? And they are all received by mistake, and some fees are repeatedly collected. Later, with the help and coordination of Ctrip, the hotel promised to refund some of the fees that were repeatedly charged, and the overcharge of the front desk staff caused by their own mistakes was 125 dollars, and it was not refundable! Totally rogue behavior! In the end, Ctrip advanced the 125 US dollars equivalent to RMB and returned it to me. Thanks again for Ctrip's support! Once again, please pay attention to the hotel bill when you check out, including after leaving. Here's the thing. When I checked in, a man at the front desk (later known as Richard) told me that if the twin room was a total of $ 25, I changed the twin bed. Credit card pre-authorization at check-in

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Breakfast

Hotel Hayden New York
3.6/5101 Reviews

Hotel Hayden New York

Chelsea New York|0.04km from Active Staffing Services
My husband and I have stayed at many hotels in New York with little to no issue. We are not picky or bougie and just expect a hotel to meet the basic needs and comfort of its guests. The Hotel Hayden is never to be stayed at again for failing to meet even these basics and more. It is located in a popular and central area of Manhattan. That is it's only positive feature. The following is our list of our experiences as they affected our stay and the overall safety (standards) of our stay. NO WORKING PHONES IN THE HOTEL. Phones in rooms, hallways do not work. We asked the desk about this and they said simply, Yes our phones don't work! Anyone staying in this hotel, with medical needs, in distress, in emergencies like power outages or fires are PUT IN DANGER without direct contact with hotel staff and/or other emergencies services. Take an elevator or the stairs to access help from staff. This is complete unbelievable and puts this hotel in violation of multiple laws and in provision of the basic customer service(s). BOUGHT OUR OWN PILLOW at a local department store. Having a severe allergy to feather pillows, I usually get a synthetic/foam pillow from even the most basic of hotel, even hostel. After 2 hours of waiting, going to down to the lobby, because we couldn't call from our room, they provided a stack of bath towels. No joke. This was all they had in the entire hotel. ZERO QUALITY IN CUSTOMER SERVICE. The staff, which were present sometimes, lacked personality, presence and concern for anything, including simple hellos, room requests, spending most of their time on their own personal phones. While accessing the only ice machine in this 100+ room hotel, in the basement, I was told by the only positive staff member (security) that most attention is put on the parties they book and the club nights they offer to the public. The party happening that night had underage guests who were drunk and like other nights that followed, were allowed to roam freely. Security and staff were always thin on response and action. Honestly, this hotel, should it still not have active phone lines, is without question the most unsafe hotel we have ever stayed at. We seriously thought of contacting local fire services to inform them of the safety violations for this hotel. We are glad to have left and would never under any circumstance tell anyone to stay here.

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Top rated hotels in New York

Searching for hotels near Active Staffing Services? Compare room rates and reviews to find your ideal stay.
Renaissance New York Chelsea Hotel
4/5101 Reviews
Chelsea
I moved from a Times Square hotel where my room was old and the size of a closet to the Renaissance Chelsea. I used points for the stay and the manager Jessica greeted me by name and told me that she had been working on my reservation and was happy to upgrade me to a suite. They offered the standard points and also offered points in lieu of breakfast, along with a late checkout. This was wonderful and much appreciated. What I appreciated even more was the beautiful, spacious, clean suite with a fabulous view of the Empire State Building and New York City. Beautiful art throughout and nice clean furniture. Even though the room as ADA, it was still nice and I felt so relaxed in this space vs coming from a space that was brown, small, noisy and hot/humid. Oh, they also gave me a brand new (still in the package) compact umbrella for the threatening evening rain. - I will definitely stay here on my next trip to NYC!
SpringHill Suites New York Manhattan/Chelsea
4.1/5107 Reviews
Chelsea
The staff provided bright service, and there was a little problem during the stay, but they upgraded the room saying it was the hotel's fault! The service was so good and the location was not bad, so I was satisfied with the hotel! And most of all, the hotel where the people who stayed happily greeted me every time they met👍🏻 It was so nice. The view was great, so I want to stay again next time!
DoubleTree by Hilton Hotel New York City - Chelsea
3.7/5108 Reviews
Chelsea
We are at 12 o'clock to the store. I was told that the suite that had been booked and paid for the full amount was gone, downgraded to the standard room, and the front desk girl said that I posted two breakfasts. As a Ctrip card user, this is the first time. She said that the room was broken and needed to be repaired. I asked when I could change back to the suite. She explained that after waiting for someone to check out. When, don't know! Obviously it was over, our room was for others. She added that you will feel that the standard room is good, the sofa bed in the suite is not comfortable, and it is better for the child to squeeze with the adults. Our time difference problem is really too tired to think about theory. The next day, I contacted Ctrip, and the customer service paid great attention to it and handled it properly. thank you very much.
Hotel Hayden New York
3.6/5101 Reviews
Chelsea
My husband and I have stayed at many hotels in New York with little to no issue. We are not picky or bougie and just expect a hotel to meet the basic needs and comfort of its guests. The Hotel Hayden is never to be stayed at again for failing to meet even these basics and more. It is located in a popular and central area of Manhattan. That is it's only positive feature. The following is our list of our experiences as they affected our stay and the overall safety (standards) of our stay. NO WORKING PHONES IN THE HOTEL. Phones in rooms, hallways do not work. We asked the desk about this and they said simply, Yes our phones don't work! Anyone staying in this hotel, with medical needs, in distress, in emergencies like power outages or fires are PUT IN DANGER without direct contact with hotel staff and/or other emergencies services. Take an elevator or the stairs to access help from staff. This is complete unbelievable and puts this hotel in violation of multiple laws and in provision of the basic customer service(s). BOUGHT OUR OWN PILLOW at a local department store. Having a severe allergy to feather pillows, I usually get a synthetic/foam pillow from even the most basic of hotel, even hostel. After 2 hours of waiting, going to down to the lobby, because we couldn't call from our room, they provided a stack of bath towels. No joke. This was all they had in the entire hotel. ZERO QUALITY IN CUSTOMER SERVICE. The staff, which were present sometimes, lacked personality, presence and concern for anything, including simple hellos, room requests, spending most of their time on their own personal phones. While accessing the only ice machine in this 100+ room hotel, in the basement, I was told by the only positive staff member (security) that most attention is put on the parties they book and the club nights they offer to the public. The party happening that night had underage guests who were drunk and like other nights that followed, were allowed to roam freely. Security and staff were always thin on response and action. Honestly, this hotel, should it still not have active phone lines, is without question the most unsafe hotel we have ever stayed at. We seriously thought of contacting local fire services to inform them of the safety violations for this hotel. We are glad to have left and would never under any circumstance tell anyone to stay here.
Cambria Hotel New York - Chelsea
3.9/5101 Reviews
Chelsea
Nice hotel situated around 15 mins max walk to Times Square. In the flower district with lots of eateries close by. Subway at the end of the street. Really helpful receptionists at all times. Waited for a high level room but honestly not worth it as no view, property is surrounded by higher buildings. We had a deluxe king. Lots of room, big bed. Very small bathroom that you have to manoeuvre to get into! Shower was ‘ok’, always hot but not necessarily powerful. Nice touch to have shampoo, conditioner and body wash in the shower, my only criticism is that the body wash smelt like washing up liquid! The floor in our room made it sound like we were wearing high heels. I’m not sure why but you couldn’t sneak to the bathroom quietly! Other than the roof top bar there are no provisions for breakfast/hot drinks etc other than what is in your room. Housekeeping on day 3 only. They will change towels, provide more coffee etc on demand. As we stayed for 4 nights we asked for housekeeping on day 2 and they accommodated us no problem. All in all, a great location for a stay in NY
Hilton Garden Inn New York/Manhattan-Chelsea
3.9/5103 Reviews
Chelsea
Stayed for four nights, the front desk was more than 100 dollars at the check-in, fortunately I checked it. Ctrip customer service response is also very timely and fast. The hotel is conveniently located in Midtown Manhattan, with a wide selection of food, drink and entertainment. For Manhattan, the room size is OK, the twin room is booked, each bed is not small, and two people sleep enough. Shower gel shampoo lotion is a brand of neutrogena. Not very satisfied with the place: First, when you sleep, the sheets are always separated from the quilt; second, the breakfast is expensive and not good.

Frequently Asked Questions

New York Travel Guide

Book hotels in New York via the Trip.com website or app, it's easy and hassle-free. Book your hotel on Trip.com for an amazing travel experience. While traveling to United States, New York is one of the most popular destinations. New York is a city with tons of tourist attractions. You'll never want to leave!

Newark Liberty International Airport is the primary airport in New York. Besides flying, taking a train to Grand Central Terminal is one of the other major methods of transportation.

Trip.com offers discounts of up to 20% on 891 boutique hotels in New York. New York has many well-known chain hotels which are suitable for both business trips and vacations. Those who favor Ramada can choose a hotel under its name. Hotels under the Ramada brand are a good choice. A popular hotel in New York, Hotel Pennsylvania is also one of the highest rated. Many tourists also stay at Wyndham New Yorker Hotel.

In the city center of New York, you'll have easy access to One World Trade Center, Wall Street, Chinatown. If you want to spend a fun vacation with your family, locals recommend visiting Flushing Town Hall, New York Botanical Garden, Long Beach. The most famous attractions locally are Central Park, Empire State Building, Fifth Avenue. Upon departure, you can head to popular commercial areas like Madison Avenue, Baccarat, Downtown to buy souvenirs or travel accessories.

Average seasonal TemperatureNight

• Spring: 37.56°F during the day, 30.09°F at night

• Summer: 63.91°F during the day, 56.43°F at night

• Autumn: 75.47°F during the day, 67.8°F at night

• Winter: 48.67°F during the day, 41.32°F at night

Average seasonal Rainfall

• Spring: 42.862206 cm

• Summer: 47.795273 cm

• Autumn: 49.397636 cm

• Winter: 45.69685 cm

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