I stayed at this hotel for 3 nights. The very first day after check-in, I knew I would be gone for a long time, so I set my room up to tell if someone had entered my room. I returned to my room at 9:43 pm to find my room had been disturbed. I was very upset and I immediately went to the front desk and spoke with Levina, she was very nice and polite. She called the manager and told her. I wanted to switch hotels but I couldn't find an affordable one. The manager was supposed to check and let me know if anyone had entered my room the next day when she came to work, but she never did. Which lets me know someone entered my room. She checked the room but never let me know the findings. The microwave didn't work well. I had to ask for some disinfectant to wipe the let out sofa down. I opened the let out sofa to get ready to make it up for my son to sleep on because he wanted to sleep on it. The mattress was stained up on top and underneath. It had small dead ants and bugs on it. Levina was nice and gave me a towel soaked in disinfectant and I wiped the entire mattress down and made the bed up. Oh and the sofa mattress is extremely springy and uncomfortable. I don't know how my son was able to sleep on it. I had to ask for an iron and ironing board, there wasn't one in my room. When I was ready to take a shower, the tub was not clean. I had to go back to the front desk and ask if someone could come clean the tub? The manager said the lady was on break. I asked if I could just have some cleaning stuff to clean the tub and gloves please, because I have to get ready to go and I couldn't wait an hour to get the tub cleaned. So, I had to clean the tub on my own. I was disgusted but grateful I had gloves. The internet did not work well at all. The connection was so poor. I will definitely NOT stay at this hotel if I ever visit Ontario again. Stay at your own risk! Nothing was stolen out of my room, but if I had left money or something I think it would have been gone. I learned the hard way when a hotel I stayed at in Nashville, someone came in and stole my DVD's and nothing was done about it. NEVER leave your valuables in your hotel room. You think you're supposed to be safe and your belongings are supposed to be secure in the room, but they're not. It's sad that people feel they have to steal from you. But there are thieves everywhere. But to the thieves, just remember, YOU REAP WHAT YOU SOW!! I do not recommend this hotel. Also, there is only one person working all the time and it is an inconvenience when you need something and no one is at the front desk, or you have to wait to be assisted because the one person has to answer the phone, wait on you, and handle other things in the order that they happen- which leaves you standing for 10 minutes just to ask for face towels and towels.
Very Good
128 Reviews