Gay P
October 24, 2023
Praise for the staff. And so disappointing again. Went here also in April, 2023. Paid top dollar for a great suite with "full" kitchen. Absolutely no dishes, pots, pans, silverware, cups, bowls, nothing. Who does that? had to ask for them to bring up some kitchen items. They brought up later in a rubber made container. A few plates, plastic and paper bowls and cups!!!, no coffee cups, no wine glasses, cheap utensils. I had sent a letter to the management and an e-mail back in April and never received a reply. Wanted to give them another chance as we have stayed there before under different management and it was much better. They used the Covid excuse again both visits. Sigh... they have a banquet equipped kitchen on premises and do weddings, banquets, etc. all the time. So they have dishwashers that can sanitize. Also, we went specifically to see a wonderful performer October 13 in The Lounge and to go to the Diamond Room restaurant. We love that venue. However, they closed the restaurant and the Lounge and moved her to the loud bar downstairs. We have to give 3 days notice to cancel and they still charge, but they can close 2 out of 3 venues with no notice..... AND, at Boundary Waters, no fish for their Friday fish fry and they advertised Prime Rib Sat night and didn;t know at 3:15 pm whether they would have any????? Poor management. I have recommended this place over the past 18 years to people but not any more.