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Residence Inn Phoenix Desert View at Mayo Clinic
4.3/5100 Reviews

Residence Inn Phoenix Desert View at Mayo Clinic

Desert View Phoenix|1.84km from DSW Designer Shoe Warehouse
We traveled from New Mexico to Mayo Clinic Hospital Phoenix for major surgery, (spinal fusion) on 02/15/2022 with a surgery date of 02/16/2022. We are experienced Mayo Clinic patients at both the Rochester, MN campus and the Scottsdale/Phoenix, AZ Campus.  Due to the nature of the surgery, we booked a room at the Residence Inn on the campus of Mayo Clinic Hospital for a period of 7 days with the possibility of extending as Mayo suggested I stay in the area for a 2-week recovery but could leave early if feeling well enough to make the trip.  We checked into the hotel, brought our luggage in, up to the 6th floor to check out the room. When we checked in at the front desk, we asked about housekeeping, and were informed that the rooms get cleaned once each 7 days and linens are changed. We can leave our trash cans outside of the door and housekeeping would empty them. If we needed additional towels, we could ask for them. (7 day stay, of course we would need clean and additional towels). Since we are both Sr's, and my wife is new to Phoenix and is very hesitant to drive, we went shopping to be prepared for a 7 day stay. We bought groceries and essentials for the recovery. There are no restaurant facilities in the hotel, only a small breakfast area in the morning. Upon returning to the hotel, we found there were no glasses, no cookware, no utensils in the room. My wife went down to the front desk, and they stated they would take care of the issues. About 2 hours later, a staff member knocked on the door and delivered a new set of cookware, as the hotel sent the staff member to the local Target Store to buy the cookware. We were also provided with glasses and utensils.  Up the next morning and checked in at Mayo Hospital at 5:30 AM for surgery. While I was in the hospital undergoing surgery, my wife was back at the room unpacking our clothes for the next week. After opening drawers for the clothes, she found past room guests personal belongings.  This room was never cleaned and cleared properly. She looked under the bed for any additional past guest items and stated the under bed had probably never been cleaned and was filthy.  Same with the general cleaning of the room. The top of the refrigerator had a vast amount of dust and had not been cleaned for a long time. She took the past guest personal belongings down to the front desk and advised of the issues of room cleanliness. Out of Mayo Hospital the next day, 02/16/2022. Mayo nurses rolled me down to the concierge area and called the shuttle to pick me and my wife up. I was in a wheelchair. The shuttle driver did not know how to work the lift in the shuttle for a wheelchair. The nursing staff at Mayo told the driver this was unacceptable, and the hotel needed to provide a driver who knew how to work the lift properly. The hotel sent over the lady who works the breakfast bar to drive the shuttle. She went back to the hotel, and they sent a lady from the front desk (Pam). She was not certain how to

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Top rated hotels in Phoenix

Searching for hotels near DSW Designer Shoe Warehouse? Compare room rates and reviews to find your ideal stay.
The Westin Kierland Resort & Spa
4.3/5101 Reviews
We came for a wedding and wanted a place to stay that was higher class and it was.
Cambria Hotel Phoenix- North Scottsdale
4.2/5102 Reviews
Desert View
We stay in a lot of hotels this price point because of our business. Super nice hotel. Comfortable beds/nice loud TV, great shower although it has that darned soft water. Nicen linens and cotton blankets on the beds. Refrigerator and Keurig machines. Ice machine that works. Only a few issues. You are charged for bottles of water. We are used to traveling with hotels that give you the cheap bottles of water for free. We don't need expensive hoity toity bottle adding to the bill. The air conditioning kept resetting itself during the night higher than we liked so we kept waking from stuffiness. You have to pay for breakfast and they don't serve til 7 on the weekends. The ac may be a deal breaker for a place that is 105 degrees in May.
Residence Inn Phoenix Desert View at Mayo Clinic
4.3/5100 Reviews
Desert View
We traveled from New Mexico to Mayo Clinic Hospital Phoenix for major surgery, (spinal fusion) on 02/15/2022 with a surgery date of 02/16/2022. We are experienced Mayo Clinic patients at both the Rochester, MN campus and the Scottsdale/Phoenix, AZ Campus.  Due to the nature of the surgery, we booked a room at the Residence Inn on the campus of Mayo Clinic Hospital for a period of 7 days with the possibility of extending as Mayo suggested I stay in the area for a 2-week recovery but could leave early if feeling well enough to make the trip.  We checked into the hotel, brought our luggage in, up to the 6th floor to check out the room. When we checked in at the front desk, we asked about housekeeping, and were informed that the rooms get cleaned once each 7 days and linens are changed. We can leave our trash cans outside of the door and housekeeping would empty them. If we needed additional towels, we could ask for them. (7 day stay, of course we would need clean and additional towels). Since we are both Sr's, and my wife is new to Phoenix and is very hesitant to drive, we went shopping to be prepared for a 7 day stay. We bought groceries and essentials for the recovery. There are no restaurant facilities in the hotel, only a small breakfast area in the morning. Upon returning to the hotel, we found there were no glasses, no cookware, no utensils in the room. My wife went down to the front desk, and they stated they would take care of the issues. About 2 hours later, a staff member knocked on the door and delivered a new set of cookware, as the hotel sent the staff member to the local Target Store to buy the cookware. We were also provided with glasses and utensils.  Up the next morning and checked in at Mayo Hospital at 5:30 AM for surgery. While I was in the hospital undergoing surgery, my wife was back at the room unpacking our clothes for the next week. After opening drawers for the clothes, she found past room guests personal belongings.  This room was never cleaned and cleared properly. She looked under the bed for any additional past guest items and stated the under bed had probably never been cleaned and was filthy.  Same with the general cleaning of the room. The top of the refrigerator had a vast amount of dust and had not been cleaned for a long time. She took the past guest personal belongings down to the front desk and advised of the issues of room cleanliness. Out of Mayo Hospital the next day, 02/16/2022. Mayo nurses rolled me down to the concierge area and called the shuttle to pick me and my wife up. I was in a wheelchair. The shuttle driver did not know how to work the lift in the shuttle for a wheelchair. The nursing staff at Mayo told the driver this was unacceptable, and the hotel needed to provide a driver who knew how to work the lift properly. The hotel sent over the lady who works the breakfast bar to drive the shuttle. She went back to the hotel, and they sent a lady from the front desk (Pam). She was not certain how to
Holiday Inn Express & Suites Phoenix North - Scottsdale
4.2/5106 Reviews
Desert View
E-Z Check In. not so easy to get into room however. upon opening the door I was trapped between the front door and another door with no lights and had to finagle my way out of there and return to the front desk to figure out how to turn on the lights. the attendant couldn't help but laugh out loud yeah okay it was funny but when I went to insert my key card in the other slot to turn the lights on they also did not tell me I needed to keep it in there so now I was stuck in the room with no lights and had to find my way back in the dark again only to be laughed at again and yes okay it was even funnier.. overall I had a good experience and the staff was nice and friendly. would recommend to anyone
JW Marriott Phoenix Desert Ridge Resort & Spa
4.5/5101 Reviews
Desert View
The hotel environment is super beautiful, very close to the surrounding shopping centers, very convenient. The rooms are clean and tidy and well equipped. Special open-air swimming pools and amusement facilities are complete, and the sanitary environment is super good. Warm and thoughtful service, very good hotel
Embassy Suites by Hilton Phoenix Scottsdale
4.4/5101 Reviews
After checking in on August 5, 2022 @ 9:30pm. Was upgraded to a golf/Mountain View 2 Double bed Suite. While I scored a $72/night deal on the Hilton app I kinda wish I never booked here due to multiple reasons like elevators taking way to long to breakfast staff not opening on time. Last night after checking In I waited almost 25 minutes for the elevator so I can get to my room. I then had to wait almost 30 minutes past 7am for the breakfast room to open up. While the room is clean I just don’t understand what’s going on here. They really need to fix those elevators as they take forever. We will see how breakfast goes tomorrow before checkout but enjoy these photos. After checking out on August 7, 2022 I had the same issue with the breakfast opening up late as well as the elevators taking forever. I’m not sure if I’ll return…

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