HomeTowne Studios Phoenix - Black Canyon Highway

They were very accommodating and kind and clean and we would stay here again!

My whole experience was terrible, i get to the hotel and was asked to wait while they get my room ready. This was at 8pm at night. 30 minutes later i get my room key. My daughter and i get to our room and the first problem, was thst it smelt like cigarettes, then i wemt to the bathroom and we had no toilet paper and the toilet wouldnt flush. I go back down and ask for a new room. The new room they gave me smelt like smoke and on the brand new towels has wads of hair on it. The counters had cigarette burn marks. It was a terrible place. Dont stay here, dont even think about staying here.

The bathroom needs replaced. Bed was ok. The heater/air conditioner had no markings for on/off temperature or fan speed. Staff on duty was very nice at check in.

This place was the dirtiest, filthiest and unprofessional place I’ve ever seen it was so bad that we didn’t even stay the night there, the staff was lazy and unaccommodating to the handicapped. Thank goodness we were only there for a concert in Phoenix. I felt so bad leaving my handicapped mother in law stay in a place like that for a few hours but she didn’t want us to miss the concert to find a better hotel. So she stayed there the few hours the concert lasted and then I picked her up and we drove back to Tucson. If this is the only place to stay at while you’re on the road just keep driving or sleep on your car you will probably be better off.

Ghetto. The door looked like it was kicked down and had a gap so you hole to see outside. Writing on the walls. Not swept one bed didn’t have a blanket. Stains on the walls and counters. And the temp in the room was set at 90 degrees. I couldn’t stay. I left at 1am because I didn’t feel safe in that place.

IT IS A SUKY place, Few yards away from the I-17 there fore it was very hard to sleep. There were roaches in the bathroom. Also not very clean.

Bed was made. Not sure the last time it had been mopped. Zero toiletries, unless requested. Got a kitchenette, no dishes or pans available. Not even paper. No coffee/tea options for morning. Cigarette smoke was so heavy that when I arrived to my meeting, others let me know I smelled of cigarettes. I don't know where the pictures online came from but it was not what I walked into.

They keep the outside of the facility looking fairly decent. It is the rooms that are terrible. Pool was full of trash and debris and not open. Lots of people hanging around outside because pretty sure they house people for the state programs.

Bugs everywhere in the room. Electrical sockets were unsafely covered by tape or broken covers. A wall was crumbling. Past water damage had not been properly repaired. The tub was gross. The shower leaked a steady stream and the sink dropped. The old ac unit had not been removed and was hanging on the wall. The outside door did not seal and the street noise was awful. The paint was falling off the walls. Basically the room was disgusting and a shame to Red Roofs reputation. Contact us if you want pictures.