Palmyra Patong Resort Phuket Reviews

Response from Property: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to put into words your pleasant experience. We are delighted to know that you were pleased with our spacious rooms and enjoyed our comfortable beds and convenient location. It is also pleasing to learn that our breakfast selection exceeded your expectations if considering our room pricing. Receiving positive remarks like yours and knowing that you were satisfied with your overall experience give further inspiration to us as we continue to provide everything we offer with excellence. We hope to welcome you again. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

Response from Property: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share your thoughts about your experience. Although there were issues that you experienced during your time with us, we are grateful to know that you were still pleased with your overall experience as reflected on the score you gave to us. We would like then to address these issues that you mentioned. Regarding the clogging in the shower area of the bathroom in the room that you stayed in, we apologize for the inconvenience this may have caused you. Please be assured that our maintenance team are currently inspecting the room and will take the necessary action to resolve the problem. With regards to the situation that happened on your check-out date, our front desk team called you before the check-out time to kindly remind you that check-out is at 12:00 pm. Both the check-in time 02:00 pm and check-out time 12:00 pm are informed to guests during check-in procedure. Calling our guests before the check-out time on their check-out date is a part of our standard check-out procedure. It was not the intention of our front desk team to make you feel hurried to check-out and we sincerely apologize if you felt that way. While this action is part of our standard check-out procedure, we are looking into ways to improve its implementation. We hope to have another opportunity to welcome you again and provide you with a much better stay. Always keep safe and healthy. Kind Regards,Ms. Vina A. PioSales & Communication Manager

Response from Property: Dear Valued Guest,It was a pleasure to have serve you during your holiday on this island. We are always pleased to receive our guests’ feedback about their stay and your positive comments and excellent rating truly delights us. Thank you for sharing your wonderful experience. We are glad to know that you had a comfortable and relaxing time with us and that the particular highlight of your stay is our central location. We hope to welcome you back again soon. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

Response from Property: Dear Valued Guest,It was a pleasure to have served you during your recent holiday on this island. Thank you for choosing our hotel and for taking the time to share your thoughts about your stay. We always do our very best to provide a wonderful experience for all of our guests and hearing that you enjoyed your time with us and our excellent service earned your trust is truly rewarding for us. We also thank you for especially mentioning our cleanliness, the welcoming service provided by our team and our convenient location. Please know that we are already looking forward to welcoming you back on your next visit. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

Response from Property: Dear Valued Guest,We are grateful that you chose to stay with us amongst the many beautiful hotels on this island and for taking the time to share this fantastic review of your experience. It is pleasing to hear that you were satisfied with our overall service and had a wonderful time with us. We also appreciate that you highlighted our excellent location situated in the center of this city, our spacious and clean rooms and for recognizing the friendly and exceptional service provided by our team. I will definitely share with them your kind words. To know also that your kids enjoyed the swimming pool is delightful to us. Please rest assured that we highly noted your feedback about our breakfast selection and this has been shared with our Executive Chef for review and improvement. We extend our sincerest apologies that we did not meet your preference with this service. We thank once again for your stay and we will continue to do our very best to deserve your high recommendation. It will be our pleasure to welcome you again in the future. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

Response from Property: Dear Valued Guest,It was a pleasure to have served you during your holiday on this beautiful island. Thank you for choosing to stay with us and for sharing this generous review regarding your experience. Although you found our hotel a bit old, we are pleased to know that you still appreciated everything we provided and had a wonderful time with us. We also thank you for especially mentioning our excellent breakfast and the number of rooms of the room type you stayed in. We would just like to clarify, to prevent confusion, that the room type you stayed in has two bedrooms and not three, with separate bathrooms and an another one near the kitchen area making the total of three bathrooms. Even though we were not able to accommodate you for longer stay because of room unavailability, please know that it is always our pleasure to welcome you back and render you with another enjoyable experience. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are pleased to know that you found our hotel conveniently located for easy access to Patong Beach, night markets, and evening shows. We are also pleased to hear that you were satisfied with our cleanliness. However, we are deeply sorry that your overall stay was not satisfactory and sincerely apologize for failing to provide you with a pleasant experience. We will work to address the issues that led to your unsatisfactory stay. Regarding the hotel facilities, we apologize that they did not meet your expectations. Please rest assured that our hotel management team is working on improvement plans to enhance the hotel facilities. Furthermore, we have begun replacing the air conditioners in some guest rooms and will continue this process until all guest rooms have had their air conditioners replaced, providing guests with a more comfortable stay. Regarding the issues with room soundproofing and door chain, we have relayed your feedback to the hotel management team for evaluation, particularly regarding improving the soundproofing of the guest rooms. All rooms you stayed in were equipped with door chain. We sincerely apologize that the variety and taste of the breakfast did not meet your expectations. While many guests have praised our breakfast for its variety and delicious taste, we understand that everyone's preferences are different. Please rest assured that we have forwarded your feedback to the Executive Chef for further review and improvement. We sincerely apologize for any inconvenience caused by the limited number of Mandarin-speaking staff at our front desk. We understand the importance of this service, especially when serving Chinese guests. The hotel management team is currently exploring ways to further enhance this service. Lighting has been installed on both sides of the hotel entrance corridor, but we understand that this lighting may not be sufficient. Our maintenance team is inspecting the area and assessing where additional lighting is needed. Thank you for raising the potential safety concerns for women traveling alone. We assure you that such an incident has never occurred since the hotel opened. We are deeply sorry that your experience has disappointed you, given our customer-centric service philosophy. We always prioritize our guests' needs within our standard policies. We sincerely apologize for the issue with your booking. The confusion arose because our online partner received multiple bookings for different dates. Please rest assured that we are working closely with our online partner to prevent such issues from recurring. We continuously strive to improve every aspect of our service, and sincerely hope that you will choose to stay at our hotel again, giving us another chance to make amends. Sincerely, Ms. Vina A. Pio Sales and Communications ManagerDear Valued Guest,Thank you for choosing to stay with us and for taking the time to share your feedback regarding your stay. We are delighted to know that you found our location convenient as it provided you easy access to the Patong Beach, night market and evening shows. Additionally, we are glad to learn you were satisfied with our cleanliness. However, we are sorry to hear that you were unhappy with your overall experience and we extend our sincerest apologies that we failed to provide you with a wonderful experience. We would like then to address these issues that made your stay unpleasant. For our hotel facilities, we are sorry it did not meet your expectations. Please rest assured that our hotel management team are currently reviewing ideas that we will implement to enhance this aspect. In addition, we have already started replacing the air conditioning unit in some of our rooms and we will continue to do so until all air conditioning unit of all of our rooms will be replaced to provide more comfort to our guests. For our room soundproofing and door chains, we already shared your comments with our hotel management team for review particularly in improving the room insulation. As for the door chains, these are available in the room type you stayed in. For the breakfast selection and taste, we are sorry it did not meet your expectations. While many of our guests have praised our breakfast for its variety and delicious taste, we understand that preferences may vary. Please rest assured that your feedback has been shared with our Executive Chef for further review and improvement. For our Chinese-speaking team member particularly at the front desk, we are sorry for the inconvenience caused by the limited numbers of our team who can speak Chinese Language. We understand the importance of this especially we have Chinese guests. Our hotel management team are currently looking into ways to further improve this service. For the hotel’s entrance pathway, there are lights installed on both sides but we understand these may not be enough. Our maintenance team are now inspecting the area to asses where to install additional lights. We appreciate you sharing your concern for it being unsafe to female solo travelers. We would like to assure you that since we opened our hotel, there is no such incidents that occurred. disappointment. We always prioritize our guests’ needs as much as possible and within our standard policies. Regarding your case pertaining to your reservation, we sincerely apologize for the inconvenience you experienced. We received separate reservations for separate dates from our online partner which led to confusion. Be assured that we are now working with our partners online to prevent this issue from happening again. We are continuously working to improve every aspect of our offerings and we sincerely hope you will grant to us the opportunity to make it up to you by trusting to stay with us again in the future.Kind Regards,Ms. Vina A. PioSales & Communication Manager

Response from Property: Dear Valued Guest,It was a pleasure to have you here with us during your recent holiday. Thank you for trusting our accommodation and services and for taking the time to share this positive review of your stay. We are delighted to learn that you were satisfied with our overall service and that you enjoyed your time with us. We are also pleased to know that you found our pricing aligned with the services we provide. Please rest assured that we highly noted your feedback about the clothes hanger in the room and this has been shared with our Housekeeping Manager for inspection and for necessary improvements. As for the air conditioning on the first floor of the room type that you stayed in, not all rooms of this room type have air conditioning on the first floor as some of it have wall fan instead. We are sorry that the room you stayed in had only wall fan and we apologize for the inconvenience. Please be assured that your feedback has been shared with our Hotel Management Team and they are currently inspecting the rooms and reviewing plans to install air conditioning on the first floor of the rooms which air conditioning is not yet available. We hope you will come back to stay with us again in the future. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

Response from Property: Dear Valued Guest,We are grateful that you chose to stay with us during your holiday and for taking the time to share this positive feedback of your stay. We are delighted to hear that you enjoyed our convenient location and spacious room. Your kind remarks about the service provided by our front desk team are also highly appreciated. Rest assured that we have carefully noted your feedback about our facilities and this has been shared with our hotel management for further improvement. We hope you will come back to stay with us again in the future. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

Response from Property: Dear Valued Guest,We are grateful that you chose to stay with us during your holiday and also for sharing your thoughts about your experience. While we are delighted to hear that you enjoyed our location, we are truly sorry to know about the noise you heard from the neighboring property and the cold water from the shower in the bathroom of the room you stayed in. Please accept our sincerest apologies for the inconvenience these issues may have caused you. Regarding the noise from the neighboring property, we sincerely hope for your kind understanding that this is something we cannot resolve immediately, however rest assured that our hotel management is looking into ways to reduce the effect in the future. As for the cold water from the shower, our maintenance team are currently inspecting the room you occupied and will take the necessary action to rectify this issue. There is normally hot water available in the showers of all of our rooms and we hope you have informed us about it during your stay so that we could have assisted you. We could either moved you to another room of the same room category or let our technician fix the issue. Thank you once again for staying with us and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.Kind Regards,Ms. Vina A. PioSales & Communication Manager

Response from Property: Dear Valued Guest,It was our pleasure to have served you during your holiday. Thank you for choosing to stay at our hotel. We always like to hear our guests’ feedback regarding their experience with us and your fantastic comments and excellent rating truly delight us. We thank you for taking the time to share them. We are pleased to learn that we succeeded in providing you with an amazing experience and that you had a great time with us. Receiving your kind words about our rooms and location and, knowing that our amenities exceeded your expectations also means a lot to us. It is indeed very rewarding to hear that these aspects contributed to your pleasant experience. We hope to have the opportunity to welcome you again in the future and provide you with another comfortable and relaxing stay. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

Response from Property: Dear Valued Guest,We truly appreciate that you chose to stay with us during your holiday and for taking the time to share this fantastic review of your recent stay. We are pleased to know that you were happy with your experience with us and that our services left great impression on you. Please know that your kind words and trust give further inspiration to us as we continue to do our very best to provide everything we offer with excellence and make all of our guests’ stay memorable. We are already looking forward to welcoming you back. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

Response from Property: Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to share your thoughts regarding your experience. Although we did not leave a wow impression on you, we are grateful to learn that you still appreciated our overall services and that you were pleased with your experience. Please be assured that we are continuously implementing improvements to everything that we offer. We then hope to have another opportunity to welcome you back so that we can render you an even better stay. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager