Alpin Resort Hotel

Old hotel. Needs full renovation. It was our fourth and last stay at this hotel. The hotel has degraded constantly over the last years. Not at all a 4 star hotel. No inves**ents, everything looks old and deplorable. The room, a junior suite one, old furnished, antique bathroom. The main restaurant Tosca very crowded, but even more frustrating low quality service and even lower quality food for a 4 star hotel. There is a very big discrepancy between the offer and the prices which have grown constantly and consistently.

We stayed for 2 nights in a two-bedroom apar**ent. We have a baby and a toddler, and we needed the space. The rooms were very spacious, we had a terrace, a bathroom in each bedroom, Rituals amenities. BUT... I will never understand why in Romania people simply accept some things that shouldn't be accepted. I'll start with the good parts Good parts: staff was very friendly - room service, reception, spa, restaurant. The breakfast was amazingly diverse and good. Even though I don't necessarily like buffets, because of the food that's exposed, we didn't catch any stomach bug :D; fruits, pastry, hummus, waffles, eggs, sausages, yogurt, juice... everything, honestly! And there are two restaurants in which you can serve breakfast, which is good, as in weekends there are a lot of people. Diversity of restaurants. Lots of activities. Bad parts: the cleanliness - I mean come on... I have no idea where is the root problem (management or cleaning staff), but it should be fixed! The bathrooms had red mold, calcar, and not a super clean toilet. These are things that CAN and SHOULD be cleaned. I get that you can't clean the mold, for ex, after every single customer, BUT you won't have to do this IF you'd maintain it... And there are so many detergents and solutions that can be applied and they instantly removed the calcar and the mold... Do you live like this at home?? Do you like the toilet to have yellow marks? How do other customers just go by with this?! Also... full-on carpets in the rooms are not hygienic at all. How do you disinfect them? I'm certain the majority enter the room with their street shoes, hence...there's dirt and bacteria that can't be vacuumed. The couch and the armchairs were in such bad shape... They even had spots on them... We placed some towels on them and then we stayed... The furniture was dated, also. All of it. White marks from cups on the table. Wallpaper that's coming off, wood splints that had a thick layer of dust on them, plus they were broken (and these were all around the hotel) We had a terrace, but I was not willing to step on it as it was dirty. I'm sure the air conditioners weren't cleaned for a long time... The doors from the room weren't closing properly. The drapes and curtains were definitely not cleaned - spots and ripped then sewed... The kitchen sink was also dirty. I mean... come on... The pool area was also in a bad shape - I wasn't feeling comfortable stepping on the floor with bare feet. The toilets from there... oh.. they were dirty, small... The hotel exterior was also in a bad shape... Just go and look at it, it definitely doesn't look like it's taken care of. The closed play area has a small room with a door that wasn't closing properly, and it didn't seem very clean. The parking area is extremely small for how many rooms there are. There was a garbage smell around the parking area, and garbage all around. All in all...not cool. And the apar**ent wasn't cheap, you know. We paid over 555 euros for

General – the hotel is nowhere near the 4-star class, chronically understaffed, and has significant maintenance issues. Firstly – the parking was impossible, and neither was the valet. We spend at least 15 minutes trying to find someone to help us with parking… The staff is nice, but whoever is on call is pulled in 10 different directions and can not be available to all the customers simultaneously. Secondly – when we finally made it into our room, both mini fridges were out, one of the AC remotes was missing, and our phones weren’t working (we couldn’t call reception, concierge, or any of the restaurants on the property). Every issue or request resulted in a lengthy trip across buildings and staying in line to talk to the receptionist (very frustrating). The night before, we stayed in the Presidential Suite of Mercure Sigishoara, which was cheaper (140 euros /night), comparable in size, and had none of the issues. Thirdly - we contacted the management and **********, and almost (we got a bottle of warm champagne and a cheese plate) nothing was done to rectify the situation. So, unless this is hotel of "last resort" -- simply AVOID IT. Lastly, I want to commend Alexandru, who was extremely helpful and tried to go out of his way to help us out. He is the only one who made us feel welcome.

Very nicely managed hotel. Service desk and everyone in the office is very pleasant and happy to help. Good size room, beds are comfortable and bathroom is good sized and clean. Breakfast buffet is very rich and tasty. So many items to choose from and coffees and drinks are good as well. I was impressed by everything at Alpin Resort and I will definitely recommend it to anyone who wants to enjoy the beautiful time in Poiana Brasov. Good work everyone. Thank you for making our stay very enjoyable.

The room was not clean, bad smell + cigarettes smell during the whole night (non smoking room), noisy party until 05:00AM, the hot dishes at breakfast were cold, rotten cucumbers that I wouldn’t dare to serve, the parking was full and they did not assist with offloading space or told us about the valley parking. Very high price for a very bad experience. We will never stay there again.

Breakfast was excellent! I have booked 1 night with *******, 2nd night with hotel directly. Men who checked me in was very good. Next day I called desk for Xtra blankets and they said why do I need more? After making clear my kids were with me. I booked a large room. They finally gave me an extra blanket.... Restaurants ath the property not kids friendly. Overall it was good

Amazing. Hotel was excelent. We all enjoy it.

great

We got a room that reeked of cigarettes but was disguised with some spray. The table on the balcony had lots of cigarette burns, the carpet is very old, stained, matching the overall terrible smell. The balcony and the outside looks like it was never cleaned. It is not easy to find the amenities, the outside pool is very small, good for several small children. The pictures on the website do not reflect the reality on site. Guests and staff observe mask wearing very loosely. Some staff have masks under their nose, some on the chin, but a few do wear them. We were disappointed with Poiana Brasov overall, we drove down to Brasov to eat dinner, highly recommended. I don’t I would go there again, not even for a free stay.