The Francis Hotel

This hotel has the worst customer service. When checking in, we asked very specifically about parking our rental car. The young man who checked in us asked where we had already parked, we answered him, and he confirmed that it was the correct spot. The following day we discovered our vehicle had been towed. We spent 135.00 at the impound lot, 35.00 on an Uber, and 150.00 on missed tours. We spent 2 hours waiting for the tow company, in an unmanned lot, because they work by appointments. We missed our kayaking, we got rained on and eaten alive by bugs. When we returned to the hotel, we checked out and The Francis Hotel’s response was “you shouldn’t have parked there and we can’t refund you for the night you are not staying”. The rooms feel like a slight step up from a college dorm. The vibe is they “ran out of money upgrading but they will get there someday”. Stay anywhere else, if you can.

Great service and location! The front desk is very friendly and gracious. Comfortable room! We will come back again

We had an amazing stay and loved the room so much. It feels so unique and special and the hotel has so much charm! The service was really wonderful!

Room was beautiful, view was amazing! Also just have to say that was the most comfortable bed I have ever slept in, and the service was terrific!

Lovely old hotel great staff and location but needs more space in bathroom for toiletries and drawers in room for clothing. Otherwise beautiful building and very nice staff.

Love, love, LOVED the Francis. This boutique hotel is so charming, the staff is friendly and helpful, the rooms are full of character and clean. Great bedding. Neighborhood is super walkable. I can't say enough nice things.

My wife and I spent a night here for a show at the State Theatre which is a stones throw away. The service was above and beyond and the personal touches in the room elevated our stay. Room was clean, spacious and comfortable. Parking was very convenient. The location of the hotel is perfect with great restaurants nearby. We will be back!

We loved our stay at The Francis! We visited Portland for one night, for a show at the State Theatre. We chose The Francis based on the proximity to the theatre (short 10-minute walk), and restaurants. We’re also tired of chain hotels and wanted to support a small business - we’re so glad that we did! Check in was super quick and easy - we arrived a few hours before check in time hoping that our room would be ready - and they delivered. We stayed on the third floor, in room 303 - the junior suite with a King bed. The room was large and welcoming, and nicely furnished. The bed and pillows were very comfortable. The building itself was very quiet - if there were other people staying on our floor, we didn’t hear a thing. The only complaint (which is out of the hands of the hotel), is the proximity to the fire station (a few streets over). There were a few emergency calls during our stay, so there was a bit of outside noise. Highly recommend the Tandem Cafe across the street for coffee + and a treat or breakfast.

What a great place with historical charm all over. The staff was amazing and made us feel like a guest in their own home. Love the coffee available in room. Great to see local coffee roaster supported. I'll be back even if just for a night.