Phuket Hotels with Rooftop Pools

"The hotel reception has a tall, medium-built, slightly dark-skinned female staff member who speaks excellent Chinese and is very charming. Her service is exceptional; she understood all my requests and helped me resolve them. For this price, in my home country, I'd barely get a budget hotel, and not even a well-located one at that. But here, I got a large room with excellent service. I highly, highly recommend it! Everything was perfect except that the AC wasn't turned on before I checked in. Also, right across from the hotel entrance, after exiting the parking lot, is Central, so there's no need to walk around."

"Before checking in, I saw a lot of negative reviews, but after staying, I have to give it a full five-star rating and highly recommend it. Let me start with the downsides: there are basically no amenities within walking distance, so you have to take a taxi to go anywhere. Taxis in Phuket are really expensive; the hotel is 3 kilometers from Patong center, and a tuk-tuk costs 100 RMB. Now for the good points: first, the service absolutely deserves praise. We arrived at the hotel around 1 PM to check in, but the room wasn't ready until 2 PM. The hotel immediately offered each of us a complimentary drink from the restaurant as compensation. We actually checked in around 2:30 PM. After checking out, we left a small piece of luggage at the hotel. After contacting the front desk, they quickly located it for us, and they were very cooperative when we arranged for a Grab runner to pick it up. During our stay, the hotel did have a scheduled shuttle service (though not many runs) for 100 THB per person. I didn't pay close attention and thought it was going to Patong. After about 10 minutes on the road, I realized we were going in the wrong direction. When I asked the driver, I found out it was going to Kamala. The driver turned around and took us back to the hotel, and the hotel immediately refunded the fare. We booked two ocean-view king suites. The rooms were very spacious. When we booked, we specified two adults and one child for each room, and the hotel had already set up the extra beds without any additional charge. The balcony has a jacuzzi, which was well-maintained, fully functional, and very clean. The hotel has a private rocky beach. We snorkeled twice, and there were many fish, but the hotel doesn't provide life jackets, probably to discourage snorkeling due to safety risks. The breakfast was decent, nothing spectacular, but it wasn't crowded, so it was a pleasant experience. The hotel is connected to the popular 'The Reef' restaurant, which is very photogenic."

"Very friendly and helpful staff here. Enjoyed the rooftop pool, and the buffet breakfast (great omelets). Walking distance to Surin beach (10-12 min), with a 7-11 and or Tops along the way. Couple different restaurants close by, or you can eat upstairs in their restaurant. We also used Grab and ordered food In a few times. Each room has its own secure wifi, rather than open wifi for the whole building. They do have unsecured wifi avail in the lobby and restaurant as well."

"Honestly it was the best price-quality hotel. It is small and cozy hotel with a pool access from the room. It takes 8-10 minutes to get to the best beach in south Phuket Nai Harn beach. More than satisfied with staying at this hotel. Stuff was really lovely and helped us couple times! Thank you!"

"The facilities of this hotel are fantastic and the location is good for the market and water park. However, the service was really disappointing. Upon arrival, we were told we were upgraded from a studio to a one bed which sounded great. However, the only difference between the rooms was an additional privacy screen which was stiff and difficult to move as well as being covered in smears and dirty. When we booked the hotel we were excited about the amenities including the free fitness classes. The QR code to book this took me to a link to pay for them so I messaged reception on the WhatsApp which they had informed could be used for “any questions”. The reception couldn’t help and didn’t give any advice other than go to the gym - we were on our way out and the class was at 9am the next day so we ran up there. There were no staff in the gym and the restaurant staff also couldnt advise as to where the staff were. We then walked down to reception for advice again - they told us go to the gym, we said we had done this and they then said wait until the class and just show up as they didn’t know the process to book. As a hotel that advertised the fascilities and gym classes it’s quite shocking that the reception wouldn’t be able to advise on the booking system - it genuinely felt like they didn’t want to help. Given the class was at 9am I didn’t want to just turn up in case there wasn’t space. After 10 mins back and forth they conceded and radio up to the gym and ask a staff member to be there. We then go up there again and the gym staff member ALSO didn’t know the proper booking process. Eventually they took our email addresses to add us to the list. This took an unnecessarily long time with a lot of run around and staff that really didn’t want to help us/know the internal processes - these are things I would expect any hotel staff to know as a minimum. We were originally looking at coming back to stay for a month or so in their apartments as the price is great however, the poor service and lack of knowledge of processes has meant that this hotel has lost a potential repeat customer."

"A great stay in Phuket with a central location that made getting around very easy. The rooms were clean and comfortable, and it was definitely good value for money. Breakfast was fairly average, but overall the experience was positive and enjoyable.”"

"Stayed at Sawasdee with my partner for 9 days, and I can honestly say it was nothing short of fantastic. The staff really looked after us, and the facilities, room, and food were all excellent. The only minor comment I have is that the gym facilities could use a bit of an update. Other than that, I would definitely return to this hotel the next time I'm in Phuket. A special shout-out to KJ for being so attentive and helpful throughout our stay. Thank you for making our experience even more enjoyable!"

"The location is excellent, and the room is spacious and clean. Housekeeping did a great job every day. Since I booked early, I was assigned a quiet room facing the courtyard, which was perfect for someone like me who needs a peaceful environment. The infinity pool on the 7th floor offered incredible sunset views – amazing for photos! The front desk lady, Eye, spoke excellent English and Chinese, and she was very friendly and helpful. Highly recommend Youdee!"

"I stayed at The Beach Heights Resort for 3 days and 2 nights and found it to be excellent value for money. The room was spacious, clean, and equipped with all the basic amenities, along with a large balcony. The hotel also offers good facilities, including a swimming pool, gym, and kids' room. The location is very convenient, with Kata Night Market, 7-Eleven, KFC, laundry services, massage shops, salons, and many restaurants all within walking distance. Overall, it was a comfortable and enjoyable stay, and I would recommend this hotel to anyone visiting the Kata area."

"Pros: 1. The pool is clean and a reasonable depth, suitable for both adults and children. 2. The environment is elegant and quite tidy. The decor is a bit old-fashioned but grand. Cons: 1. The balcony faces the street, so it's extremely noisy, with motorbikes roaring past. The balcony glass door doesn't block out the sound at all, and the curtains don't seal well. 2. The electrical appliances are old. The air conditioner is particularly loud and takes about 5 minutes to cool down. 3. The bathroom exhaust fan causes odors to come back from the drain, and the wooden window frame has mold. Major complaints: 1. We arrived at 1 AM, and there's a long flight of stairs at the hotel entrance! The front desk staff didn't offer help proactively and only assisted with luggage after we asked. 2. The hotel only provides a fixed number of bottled water (e.g., for three of us, only three bottles were given). When I called the front desk later that night to ask for three more bottles, I was refused. The staff said that if the room had been cleaned and water replenished that day, they wouldn't provide more. I've never encountered such a situation in my previous travels; it seems a bit excessively stingy."