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Extended Stay America Suites - Sacramento - Arden Way
2.9/576 Reviews

Extended Stay America Suites - Sacramento - Arden Way

Sacramento|2.14km from Schiff's Estate Sale Building
When I arrived to the hotel they stated that they had bad news for me and did not have the room I reserved (two queen beds) and gave me a room with one bed and a single roll away bed. They said they would take $25 off of the reservation. When I walked into the room it smelled like cigarette smoke and sour. The door would not completely close and you could see light from the outside all around the door. Luckily the deadbolt lock worked and secured the door close. There was noise and cool air coming in all night due to the door not closing. I called down and asked when the bed would arrive and they said I had to come get it myself. I said no, you need to bring this as if I hurt someone or myself the hotel would be liable. Finally, they brought it. There was a sign in the room that said dishes are delivered upon request...when I called the lobby they said to come down and get it....I felt bad for ”Brandon” (front desk) and went down and got them. When I went to get free breakfast as noted on the description, all they had was coffee, hot water (for tea) packaged muffins and fruit. From my overall perspective this property is being used as ”motel”, with occupants that have been there a while as I overheard many conversations through the gap in the door. There are numerous vehicles in the parking lot that have missing parts, broken windows or no tires with the cars sitting on blocks. Had I been your average customer I would have probably left, but thought that I would just get through the night as I had to attend a funeral the next morning. I am not sure what can be done at this point, but for what I paid for the hotel room at the booked rate of almost $130...this should be refunded to me.

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Top rated hotels in Sacramento

Searching for hotels near Schiff's Estate Sale Building? Compare room rates and reviews to find your ideal stay.
TownePlace Suites Sacramento Cal Expo
3.8/553 Reviews
Our last stay was 6/18/22 We adore the staff! (Lei, Shelly, Angela, Ronaldo to name a few) The hotel is finally doing a renovations and I can't wait to see the improvements. Walls are thin. There is a train near by. Those don't bother us. We come to swim most of the time. I really like the fact that this location takes care of Elite Bonvoy memebers! This location is great with in walking distance to Cal Expo. We have walked many times to the Sacramento Republic Games.
Fairfield Inn Sacramento Cal Expo
4.1/5101 Reviews
The front desk attendant was very polite. The lobby was very clean and hade a nice aesthetic. So was (and did) my room. I was surprised that they had pump bottles for the shampoo, conditioner and bodywash. A little bummed that they weren't all the same scent though. Other bummers were that the curtains let in too much light. Easy enough to fix by rolling over, or putting a pillow in front of my face. It wasn't THAT bright. And the mini fridge was really loud when trying to cool off. This was also easily fixed. I just turned the thermostat to it's lowest setting. It was silent the rest of the stay. And not a bummer, but the heater is apparently controlled by the wall thermostat that I completely missed. Took longer than I'm willing to admit pressing the off button on the A/C unit. So all in all, I early enjoyed my stay! Oh, almost forgot the breakfast! It was your standard continental affair. Eggs (scrambled or hardboiled), sausage patties, toastable breads, griddle, yogurt, juice dispenser. All self serve of course. I was not able to review the pool. If it was ever open, it wasn't while I was there (I left before 9am and got back after 10pm every day).
DoubleTree by Hilton Sacramento
3.3/563 Reviews
normally a great hotel but the front desk person greeting people who stay here should have exceptional customer service skills. it makes or breaks the experience. hire people that are nice!!!!!!!!!!!! also microwave and refrigerator would be nice. and asking to get a blow dryer turned into an hour waiting for it because I was told I couldn't go get it from the front
Studio 6 Sacramento, CA – Natomas & Smf Airport
2.8/569 Reviews
Platinum member with Choice. Made reservation on Mobile app. Attempted to check in. Was going to pay with CC on file with Choice for 5yrs. Is a reloadable card registed to me with all info, also on file with Choice. Use Nationwide on a weekly basis. However, because has no chip, clerk said they could not take. Ridiculous policy. Clerk refused to charge to CC. So paid cash with $100 deposit. Had to sign a form which said could not get back until 1000am. Was 1130pm and tired. Did not dispute thinking was just a protection against transient or shady guests. No, is for everyone. With an appointment with customer at 1000am, I attempted to check out and was informed I could not get my cash deposit back until 1000am. When Manager arrived. I missed appointment with customer..possibly costing me a money. Do not expect to be treated with any respect or any different than some random off the street person. You will not. I, as a Platinum member will never stay here again. Choice has been notified and I am going to pursue this so others will not have to deal with a policy, which could very well be illegal. Will find out. Stay at own risk. Never again.
Governors Inn Hotel Sacramento
4.2/5115 Reviews
Traumatizing experience do not stay Who likes to be woken up at 6:30 in the morning? How about being woken up by the sound of your door opening? We’ll that’s what happened to me on Oct 17. At 6:30am I am woken up by the sound of my hotel door opening. I sprint towards the door to slam it on the intruder and look through the peephole to watch the intruder scurry away with a cart of some sort. After calling the front desk, they said it was a “maintenance man.” What? Why? Also, why would the maintenance man run away down the hall? Though I was furious l, I was equally tired. Without a deadbolt, I resorted to pushing furniture against the door to feel safe. I felt like a kid practicing for what to do in a school shooting. Fast forward to 10:30am. At checkout, I explained that someone came in my room, unannounced at 6:30. All I was given was “the maintenance guy made a mistake and went in your room.” No empathy. No sorry. No anything. I will never stay at this place ever again. The experience was horrible. The staff lacked empathy and responsibility for their actions. Don’t stay here.
Motel 6 Sacramento, CA - Old Sacramento North
3.2/5101 Reviews
Sacramento can be a somewhat difficult place for overnight travelers on a budget. This Motel 6 has been around for a while and has gone through some changes over time. One of the major changes is security. There's a high fence around it with key access gates to keep out non-guests. There are a lot of homeless and other questionable types wandering the area. The lobby is locked and guests register at an outside window which can take a very long time and is very uncomfortable on a typically hot afternoon in Sacramento. Registration procedures seem to take forever and require a bunch of identification for all guests in each room you book, signed and initialed agreements to policies, a $100 damage deposit for each room and on and on. As we were registering, the line of those waiting to register got longer and longer, most of them sweating in the bright afternoon sun. Not good. The rooms were OK, but not really up to Motel 6 standards. They were clean but worn, scratches on the furniture and sink countertop, light fixtures not complete, electrical outlets not working, etc. No tv remote in room, got one from the office. It didn't work. The beds, however, were excellent and very comfortable. Our rooms were on the I-5 side of the building -- the freeway is probably no more than 50 feet away from the building if that. The roar of traffic is constant. One night, some kind of construction was taking place on the freeway right outside our window. It was loud and went on till about 4 am. Not good. Staff was friendly and tried to be helpful, but they are behind protective glass, it's difficult to communicate, and the check in procedures are complicated and time-consuming. There must be a way to make it better, easier on staff and guests alike. Staff was pleasant and tried to

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