Guest User
March 1, 2024
This was an amazing experience! Number 1 the view and the room are just WOW! Exactly as the picture, so relaxing and peaceful place. The food is so good, I was not expecting this quality of food to be honest, and it has been a very good surprise. Floyd at the reservations is great I have been changing the dates several times and he was always nice and trying to accommodate. It is true that the water pool is cold and it will be so nice to have it warm, because you cannot enjoy it. The staff is very friendly and professional...but I have to say that I had a bad experience with the lady at the pool bar when we arrived saturday 9th december around 11.00 am , we arrived at the pool bar because the room was not ready and were super happy to start our week end but she ruined everything, she was not welcoming at all and was clearly not happy to see us, I just took my electronic cigarette from my bag , I was not even smoking it and she said: you cannot smoke here, I said ok no worries I understand, then I asked her politely if she had a charger and said NO in a very rude way , then we try to start a conversation with her to be friendly "hey is the hotel busy right now, where your customers come from..., she saw that our english was not so good and she starts using word that we did not understand just because she did not want to answer us .I get pissed off and we left to have lunch to another place . Anyway, this incident did not ruin our gateway, but it is ashamed to have someone like that working in hospitality business, especially in a hotel like yours. We could have lunched everyday by the pool but did not go once because of this experience. I hope I will be back one day to this special place:)