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DO NOT STAY HERE. This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the ”free” breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area. And just to add insult to injury- I was charged $30 for a bottle of sunblock Some good things about it: - Very close to Old San Juan - Staff was friendly, despite their inability to properly serve guests Photo: Completely empty pool because who could swim in freezing water?

Generally speaking, the room is large, but the details are very rough, really not luxury, the advantage is that there is valet parking, and the breakfast is also good. PS: The picture on the wall has fallen off.

The location of the hotel is OK, there are many restaurants nearby, there is a very good supermarket, but there are not many parking spaces. #隔音度# It is very common to hear the sound of the road at night, the hot water of the hotel has to be improved! Nearby are the cruise terminal, the old city of San Juan and the Cape St. Philippe Castle, as well as the beach...

The front staff was so helpful again! I had a 6:30am flight and the night shift ordered me a cab as soon as I came down to the lobby. The location is amazing, 5 minute walk to the shore and plenty of restaurants all around.

Very stylish hotel, the most cost-effective hotel in the entire stay. The location is very good, on the left is the second oldest church in the Americas, on the right is the Governor's residence in Puerto Rico, 1 minute walk from the sea and 5 minutes walk from Morro Castle. Very recommended!

The location was great. The customer service was outstanding. No complaints.

Definitely the best place you can stay within the old san juan.

Very new hotel, the room is a little smaller, not far from the beach, surrounded by Hilton hotels and several high-end apartments. Breakfast is arranged in a nearby restaurant. The supply is relatively simple. The hotel is not very convenient for parking. The only car parked at the Hilton Hotel and a shopping mall is expensive. 24 baht per 24 hours, some open parking is cheaper. But nobody was taken care of at night. Several young girls at the front desk have strong communication skills. The ferry to C Island was changed to Ceiba. Fajardo, who was not checked before, fortunately, the exchange was clear before, and almost missed the trip and praised the front desk!