InterContinental Hotels in Sanya

First, what's good about this place. A nice scenery that you wake up with if you take the ocean facing view. Its a nice walk to the beach. Very family oriented place with amenities that are chile-centric. A good spread of breakfast and delicious too. However, I was surprised to see services staff such as Reception, Bell boy and Gym staff seems to be dis-interested and not service oriented. Did not offer help with our baggage during our checked in. Receptionist ask us to bring our own luggage to the baggage storage. Not that we couldn't carry it but we were just very surprised to see this coming from a prestigious/luxury hotel. Some of the equipment at the gym facilities were dirty. Watermelon seeds on the bench, dead cricket on the cable machine and visible sweat stain on the bench. The gym staff seems unbothered when we came in. Note there's a sign says that gym equipment is disinfected after each use. I came early to check out the gym and only goes to the gym after my breakfast (the dirt were still there) lmaoooo. Room is good and the bed is very comfortable. However, I would like to point out that the room is overly used. Wooden furniture were pale and there's a mouldy smell in the shower room. Balcony privacy wooden gate seems to rotten and faulty.

My manager “ELLA” contacted me a day before I arrived. She asked me how I was doing even before I left, how I was doing, and even after I came home from the hotel. It is very supportive to have someone who is interested in and helps me in a strange place. While I was in the hotel, I was so comfortable and handled the inconvenient situation well. I was happy enough to want to go again. The hotel is clean overall and easy to connect to the beach. The children had a happy vacation. My friend and I rested well Everyone find ”ELLA” here, it's going to be the best trip ever👍🏻👍🏻❤️❤️