Top Hotels in Sao Paulo with Spas

The Pullman is a wonderful hotel in the heart of the incredible Brazilian city of São Paulo. From the moment of our arrival when the concierge speedily took care of the car, through check in , bar and restaurant service and upgraded room with hydro jet bath ( much loved by my beautiful girlfriend) the special staff of the hotel made us feel like valued house guests rather than hotel customers. We did not want to leave ! The hotel is in a superb location within minutes walking of a magnificent city park at Ibirapeura and very convenient to access all the central sights of Sampa Hotel breakfast is efficient, fresh, plentiful choice - totally divine. Special thanks to Rodrigo and his team - one of my very favourite hotels in the world. I cannot wait to return

The location of this hotel is really convenient. When there is nothing to do on the weekends, I go around. There are many restaurants to choose from. I ate a Japanese restaurant and the dishes are basically localized. The owner created a new drink because it is pink. It’s also rare that the boss tried hard to talk to me in English and recommended it. I tried it and it tasted really good. There is a carrefour about 5 or 600 meters away. I remembered that my local colleagues recommended local milk to me, so I bought some local milk and fruits. It’s very fresh; the hotel’s breakfast menu is a little bit more, but the ingredients are what I value most. In addition, one day I worked overtime and returned late. I was so hungry that I tried this eight-catch fish in the hotel restaurant. I don’t know what to do in the alleys. When I ask questions in the circle of friends, everyone’s brains are open...

The surrounding environment is not bad, it is relatively safe. Compared with Brazil, it is relatively chaotic. This time it is mainly for hotels that are scheduled to participate in the exhibition. It is not too far from the airport and the exhibition. The sanitation environment is ok, the attitude of the staff is average, the bed is relatively small, and others are okay. The price is still high, after all, it is safe first.

My recent stay at the Hyatt was horribly unpleasant. The driving factor for my complaint is the fact that I am currently opening an investigation for the robbery of $2.5K dollars in cash (which the hotel is well-aware of) from a passport holder inside of a backpack which never left the hotel upon my arrival from the airport. I submitted a claim and complaint for this issue on 9/10/22 in the morning (around 11AM) and it took the hotel a good part of the day (until 5PM) to call me back to address the serious issue. This was after I took many steps to alert them of my concerns: (1) I called them directly, (2) I was sent to submit a complaint to a Whatsapp Lost&Found number where I never received an answer, (3) I wrote an email describing the incident, and (4) I contacted a security team at my company Amazon, which spoke to the hotel and filed a civil police claim. Although you'd think this would be enough to ruin your hotel experience, there was more that took place during my stay which make me question the security of my belongings inside the room. To start off, when I checked in at around 12PM there was no room available, although I hoped that as a Hyatt Discoverist member I would have received priority treatment - I was deluded. Tired from a 15+ hour journey, I left the hotel and waited until 3PM for a promised email/call to let me know my room was ready, which never came. I then proceeded to call the hotel directly and was told that the room was ready, so I returned to the hotel to check-in. When I arrived, I was informed by the front desk that my room was not ready (jokes on me) and waited about 20-30 mins for a room to finally be assigned and my luggage returned. At last, I proceeded to my assigned room. Upon arrival, I opened my door to find another man inside working - who I startled and also told me he'd had the same issue during his own check-in process. You can imagine that if they are giving member guests incorrect key cards to enter rooms, this puts in question the overall safety and privacy of guests in the hotel. The next day, I ordered breakfast to my room which arrived cold, the eggs very badly made and bread dry - a subpar meal. Finally, days into my stay I was awoken at 1:30AM by very strange noises in the room next door behind my bed which seemed like banging of drawers and furniture being hit (I have recorded footage as evidence). I proceeded to call the hotel front desk and was told someone would come up to verify. No one ever came to my

Check-in delayed and bad, they didn't find confirmation of Tripp's reservation and I asked for the reservation in the app of Trip apartment adapted to my 83-year-old aunt with comorbidities, I had no request, we had to show the voucher several times, Only after I found the receipt in the application is that they confirmed!

The location is very good. The Paulista Avenue where the hotel is located is the highest point in São Paulo. It is surrounded by financial institutions and major banks. It is very convenient to exchange Pakistani currencies. Paulista Avenue is very prosperous and safe, and the police can see it within a few steps. As for the hotel, the service is not bad in all aspects, the rooms are also big, but they are a bit old, some smell, and there is no coffee machine and kettle in the room. Breakfast is good, pure Western breakfast. Local characteristic fruits, you can drink hot water, hot milk, and hot coffee. All in all it's not bad, I will choose here next time.

We stayed in Emiliano in pre-pandemic times and considered it a perfect hotel for a city stay. Just for the sake of it, if I want to think what else to wish them to do for the rooms and from the point of view of service and I can’t figure it out. And it isn’t easy to get me to say something like this. So, this time when we had to spend less than 24 hours in Sao Paulo and even landing in GRU after midnight we decided to spend about 1 hour to get to Emiliano and 1 hour back next day rather than staying in any of the hotels close to the airport. Their rooms and service are worth it and we were sure we will have a good rest before hitting the road again. We were wrong about the rest. After usual check-in procedures were finished, the receptionist suddenly told us: “yes, and one more thing: tomorrow from 11:00 a.m. there will be noise, we are renovating the spa”. It didn’t promise anything good, but, OK, there are different types of noise and there was nothing we could do standing in front of Emiliano reception at nearly 02:00 a.m. anyhow. Exactly at 11:00 a.m. next morning mayhem started. Not just some noise. It was breaking the walls with the whole building shaking. Not possible not only to sleep, work (and I do need to do some work on a computer every morning), impossible to stay in a room. Forget about further resting (and we had a couple more hours). Of course, every hotel needs regular renovations to keep up its level. But if you are planning works of this magnitude – choose a low season time, close down for couple of weeks, give you employees their vacations and break your walls as much as you wish. Or at least have enough decency to put information about works pending or going on your site. This is what hotels respecting their guests and themselves normally do. And then everyone can make their own decision. The schedule of works going on in Emiliano are from 11:00 to 17:00. If someone knows that he/she will not be in the hotel during these hours – of course, they will book regardless, since the works will have no affect on them. While if someone else, like us, is planning to be spending some daytime in the hotel and they need to be in Sao Paulo exactly at a time coinciding with the works – they can just book another hotel for this stay. No hard feelings. We paid USD 400+ for a Deluxe room, not even for a Suite (Emiliano is far from being cheap, but before it was worth it), we were looking forward and were planning to unwind in between not the easiest of flights and what did we get? Just for the sake of justice on the day we stayed there I visited Emiliano’s site to make sure there is no announcement of these works that I missed. There was not. Only lengthy promises to take care of all details of anyone’s stay. Right.

A real luxury experience

I had stayed in the hotel several times before and always left very good ratings. But not this time. A lot of things have changed compared to our last stays: 1) We arrived at 5 in the morning and asked for an early check-in. Normally we paid the rate of 1/2 day for this, now we had to pay a full day. 2) The room card is needed to access the respective floor with the elevator. This never really worked and I had to get five new cards during my stay. 3) No complimentary water, tea, or coffee in the room anymore. 4) Room incl. bathroom outdated and outworn. When I used the hair-dryer, the lights in the bathroom were flickering. 5) We had phoned the hotel before our booking and asked if there were any renovations and constructions planned as we experienced this last time. The answer was no but when we arrived, the gym and other sections of the hotel were not accessible and noisy work was taking place.

The location is very good for those looking for peace and quiet in the hustle and bustle of SP, the hotel is a spectacle apart with the green of Burle Marx at the side, very spacious rooms with walk-in closets and large bathrooms. The service and attendance are excellent.