We arrived to find that of our 3 rooms booked and paid for only 2 were available and the other had been sold to another. They made up an disused room for us to replace this sold room. However instead of the ”deluxe room” booked we had a room used for the homeless by the council which was confirmed by the staff. The facilities are very basic and some dont work. Some rooms are better than others. We had 3 rooms. Our bathroom light was intermittent, the bathroom handle was hanging off. The paint is peeling in all rooms. My daughters room was awful and we did not use it. Her bedroom window did not close even at the end of October when cold; The light on the stairway (with no windows) did not work, so the stairs were total darkness; The shower did not work and was hanging off the wall with bare wires; The tv was missing, The carpet was totally disgusting and was covered in so many stains that you didn't want to take your shoes off; Basic kitchen facilities are missing eg no bowls (had to use a lunch box to eat our cereal), other guests are loud and disrepectful... Hairs in the sink and shower; Skid marks in the toilet; Sheets are un-ironed (but a minor point considering); Communal kitchens are a disgrace and not fit for use, microwave disgusting, grease everywhere. No natural light in our room as the blind would not go up, however in another room there was no blind at all, so the light came in the room very early. We only wanted somewhere comfortable to sleep, the location was not so important, however if this is important you need to know this is on a forecourt of a petrol station. The firedoor which said to keep closed, was propped open with the fire extinguisher, which not only meant the door was not closed but there was also a blockage in the doorway. I hate having to leave a negative review but this property just isn't up to the basic standards. The only positives the bed was reasonably comfortable and the room temperature was fine in the rooms where the window closed. Wifi was OK.
14 Reviews