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"the hotel's amenities, including a well-maintained swimming pool and a spa offering indulgent treatments, added to the overall allure of Paradise Cove. The attention to cleanliness and safety protocols was evident, contributing to a sense of well-being during these uncertain times."

"The room is okay and comfortable, only the service is slow, I continued the day asking for the room to be cleaned, they said 15-20 minutes, I stayed for 1 hour and it still hadn't been cleaned, finally they cleaned the room, I was already in the room, huft"

"The whole stay was great except when I call for to book for massage service at 5pm which was told as “Baik Bu”. Nonetheless, upon arrive at the spa centre, just to find 2 employee was having a nap. And I was ask to wait. Later on, one of the girl mentioned the slot already full and have to wait for another slot at 7pm. Not delivering the promise is one thing but no remedies is another. No service recovery was made in the end."

"To be honest, with the facilities given, I felt that the hotel was pricey. Yet, the geographic location (in Sumatra) might make this hotel have less competitors. I honestly feel do not have as many options to stay like when I was in Java Island. I was mind with the design of the bathroom as there was this thick glass window separating the bedroom and the bathroom. When I was about to shower, I had to pull the white-thick vinyl curtain down. I just didn't feel that I had enough 'privacy' when I was showering as I had a roomate with me. Why did they design that way? LOL I didn't dare to glance at the glass window when my roomate was showering. I hope she did the same... The good thing about the hotel was the breakfast. The coffee was also great!"

"Good service and Amazing room they have nice hotel and nice place"

"Very strategic location. Everything near by. You can find food, shopping in one building. Pasar Bawah also in the same building coz now under renovation. Every time I come to Riau I will stay here"

"according to the price"

"Not sandals for the bathroom, for the rest they are very good and satisfying"

"Everything is okay except for the aircond. Not cold at all. ask the hotel to come check for it, no action taken. only at night time after few time asking to check then the technician came over to check. yes. just check only. after that still nothing. everything is great. but because of that A/C, experience was abrupt a bit. from 10/10, goes down to 7/10. yes just because of aircond. I stay at the most expensive room. but service for that was total out. for new guest, make sure you be strict with the hotel. if no action taken within 1hr, u may consider change another room or hotel."

"The first time staying at Jatra Hotel Pekanbaru was quite memorable and satisfying. The breakfast menu was quite varied, the taste depends on the person who tastes it, only the Water Heater Kettle needs improvement because it is made of plastic material that is not hygienic (the heating reaction causes an unpleasant odor in the kettle, possibly the potential for the dissolution of chemical materials from the kettle's plastic material in drinking water)."