Hilton Garden Inn Hotels in Shanghai

The hotel room was very nice and bed was the best plus next to ramen and Starbucks 30 second walk and a shopping plaza too

Parking is not convenient, there are only five or six parking spaces, can you stop to see luck, breakfast is too bad, there are few things, nothing to eat, the newly opened hotel, the air conditioner in the room still smells. In addition to these three points, the others are very satisfied. It is very close to the Global Harbor. It can be reached in 7 or 8 minutes on foot. The waiters are very good, enthusiastic, and actively solve problems. I look forward to improving the shortcomings.

The room was spacious and bright, and the fatigue of the long-distance journey was dissipated a lot. The staff in the lobby were warm and professional, quickly and efficiently checked in for me, and also intimately introduced me to the hotel's facilities and services, which made me feel at home. The facilities in the room are all available, and the intelligent control system is convenient to operate. Whether it is lighting, air conditioning or curtains, it can be easily controlled. The bathroom is spacious and bright, separated from wet and dry, equipped with high-end toiletries, and the bathing experience is very comfortable. The hotel's catering service also impressed me. The breakfast is rich and varied, with Chinese and Western cuisines, fresh fruits, delicious pastries, fragrant coffee, and every dish is well made and tastes great. The environment of the restaurant is elegant and comfortable, and the service staff is warm and thoughtful. While enjoying the food, I also feel the meticulous care. The parking lot is spacious and it is particularly convenient to enter and exit.

I originally have a booking for 4 nights but ended up checking out after 1 night despite being super tired and my mom was just injured a day earlier but we couldn’t afford to stay there no longer. The room we checked in to smell really really really bad, smell like dirty public toilet. We thought after we turned on the A/C it would become better. We went out for some hours we got back and the room was still smell equally as bad as before. I went to the reception to ask for them to do something the receptionist (Ms. Zou) was very very very nice and helpful she took me to another room and asked me if this one is okay. Funny enough the new room also smells but not as bad as the old room but bad enough. But we were super tired so I decided to moved to another room and stayed the night there. The next day when I was showering I can see a black spot on the shower door and some weird red stain, probably nothing serious but it‘s still disgusting. The towel has musty smells. I found an old dry piece of (probably) food under the curtain. It was dry and old and it‘s definitely was not from us. I showed the pictures to Ms.Zou, she was very nice she took note and trying to help us as best as she can. But at that point I wanted to check out, but my mum was very very tired. Then come the other staff could be the manager but I am not sure. She heard that I wanted to check out and she was okay with it. There was no service mind at all. It made me feel worse, like she doesn’t care about us and has no concern about our bad experience. She could have maybe I don’t know say sorry and try to help me but no. I want to check out? Then be it. I was nice 100% I didn’t want ti cause any problem at all. I have to called across the country ti rearrange the car pickup service and then booked the new hotel and packed up 2 big heavy luggages to downstair by ourselves. Also I was almost slip because there was water by the elevator on the floor. Then next day they put towel on it.