Adeyemi
March 14, 2024
My boys (5 and 3.5) loved it here . It’s currently neck and neck with Legoland as their favourite vacation. The resort size isn’t overwhelming , the food was good and the property is very shiny and aesthetically pleasing .
That being said, customer service is seriously lacking. Money is the priority not customer satisfaction. They wont move an inch for you, they prefer to charge you ridiculously inflated prices . I’m okay to spend money but make it make sense.
Some of the drawbacks I experienced include
1)The spa was under construction and nobody bothered to inform us prior to booking us a session. I found out as I was literally in the ladies change room with construction men. No privacy, no access to steam room etc
2) Lomas Travel- The Airport Transfer company refused to put us on the transfer time we requested. They had a bus leaving for the airport 10am but they insisted we must leave at 815 or we would have to pay to leave later. Okay but why ? You have the bus , there’s space on the bus, this is supposed to be an included service. Money grab.
3)Kids club. My younger son is 3 and a half and fully potty trained . He always played with his older brother. It would have been nice to make an exception to accommodate him for free for the very few hours we used this service for .
4) Long wait times for shuttle
In summary , this resort has great potential but isn’t quite there yet.