Find 5-Star Hotels in Xining

"Reception were not well trained . Upon check in day one a deposit was collected and on the same day night they made a call to inform we did not pay the hotel charges and later explained it was reception lapsed that they did not collect upon check in even it states pay at property . 2) chambermaid was brazen to wash our socks without permission and after breakfast we were shocked to see our socks as wet. What if we only have a pair of socks for tourist stay ? 3) after check out multiple phone calls was made to our mobile and was told item teaspoon was missing in the room. And if they cannot find it they will raise a charge on our credit card ??? We called back 5 times to ask n follow-up and wasted 30 Mins of our morning to ask if item was found . We even informed it was on the basin area. Wrong procedure as in general all check out reception staff would contact chambermaid to ask if minibar and items were intact before letting the guest check out . The reception lady were having an aloft attitude and said we could go and we even have to ask for car parking coupon and were directed to fill in the form . This make us beg for service instead and please train your staff to check the items before check out and not making irritating calls and that spoil our rest of the day with 5 international calls made to assist them for a teaspoon costs of CNY20!!! Disgusting service . Please train your staff !!!"

"Amazing hotel with superb facilities. Best breakfast buffet we had anywhere in China. We used the pool, sauna, steam, gym, ping pong, and billiards facilities, and got nails done at the salon. Everything was great, and the staff was always super friendly. Likewise in the ******* cultural goods shop and at the concierge desk. All around excellent stay."

"I will start off by saying that the room and bathroom were well appointed, the staff were friendly and helpful and breakfast was delicious. However, whilst the room was generally clean, when I dropped something that subsequently rolled under a fitted unit, I was pretty disgusted to see the dust and filth beneath it. It clearly had not been cleaned for…well…ever? I appreciate that these areas will not be as clean as the more visible parts of the room, however for a five star hotel, this is unacceptable. I do not expect to find dirty tissues and a thick layer of dust and dirt anywhere in my hotel room. But by far the absolute worst part of my stay was the inability to control the temperature in the room whatsoever. The room was so swelteringly hot that despite the comfortable bed, and everything to go with it, I was almost unable to sleep at all. I do not expect this in a five star hotel(and have never experienced it other than here and at anther Wanda hotel in Hohhot), I pay for luxury; controlling the room temperature is a basic requirement that I can even do in a 50 yuan a night hostel dorm. When I asked the staff at reception the following morning I was told the AC wouldn’t be available until after April 15th because ‘it’s cold outside’. Firstly, I am not sleeping outside, I am sleeping inside, on the 22nd floor, where it is anything but cold. Not to mention it was April, not January, even in Xining it is not that cold. Secondly, as a paying guest, in a five star hotel, it should be up to me to decide if it is hot or cold, not the hotel. For this reason, as lovely as the room, staff and breakfast may have been, I would not stay here again. I checked out and moved to the lower rated Hilton, where I could control the room temperature and actually managed to sleep…generally what the whole point of a hotel is."

"Nice , upmarket hotel. Room was spacious and clean. Shower wasn't properly sealed and let water out in the bathroom which was a bit annoying. The hotel has a good gym and swimming pool. Unfortunately the swimming pool was closed for one out of our two day stay because they had to clean it and they didn't let us know in advance which was annoying too. Good breakfast"

"The hotel is centrally located, facing the central square. Room windows offer stunning views of Xining's city center. The rooms are spacious and well-equipped, including a large Sharp TV. The bathroom is spacious, with separate wet and dry areas and a TOTO automatic flush toilet. The lobby counter is stocked with bottles of mineral water and a variety of fruit for guests to enjoy, a truly impressive touch. The breakfast is plentiful and high-quality. The staff are especially welcoming, proactively inquiring about service needs and offering recommendations, a truly valuable touch. The front desk staff are equally proactive and service-minded. The front square is spacious, with free parking, and the security guards are friendly and attentive. A gas station is just around the corner in the alley next to the hotel, making refueling very convenient."

"A remarkable star hotel. From the hotel room, you can overlook the downtown area of ​​Xining and the surrounding mountains, and the night view is also unobstructed. Down from the hotel is a riverside park, where you can see all kinds of Xining people's leisure time. The breakfast is relatively rich. After staying for a few days, I was able to safely pass the altitude sickness period thanks to the hotel. Unfortunately, except for a staff member (manager) in the hotel lobby who looks like the famous actor Wang Gang and is very friendly and smiling, and a cleaning lady (Wang) who serves with a smile, there are no smiling faces of the staff in the entire hotel. Smiling service is not only a manifestation of personal accomplishment, but also the culture and level of an enterprise. In addition, it is a regular service standard that kitchen staff must wear masks when serving food and beverages. With the cordial service of the two smiling staff and several doormen, there will be the thought of staying at Qinghai Hotel again. Thanks again to Qinghai Hotel for all the services provided!"

"We liked this hotel and the room was comfortable and it is about a 10 minute walk to the train station. The gym was located on the top floor. Our recommendation is it could be cleaner, especially putting the equipment on shelves instead of lying around on the ground. There were many places to eat around the hotel within a 10 minute walk and the market for the caterpillar fungus was right behind the hotel. This was very interesting."

"It is the most satisfactory hotel in the Northwest trip! Before checking in, Xiao Ai communicated by phone that the room had been arranged in advance. When checking in, I asked which restaurant was good nearby. After the lobby staff gave detailed directions, they told Xiao Ai to WeChat me the restaurant business card for navigation. The apartment room type is very reasonable, and the living and sleeping space is separated. The most surprising thing is the cloakroom! Washing machines, refrigerators and induction cookers are all equipped, which is very suitable for families staying for several days. Although there were minor problems, the hotel actively solved them with a sincere attitude. Finally, I would like to emphasize the praise of the breakfast waiter: we stayed for three consecutive days. On the first two days, as soon as we entered the restaurant, the waiter asked if we needed coffee or tea and which flavor, but we were not asked on the third day; after we took the meal and sat down, a little girl brought American and cappuccino according to our habit! This is a real surprise! It is the service of a real high-end hotel: remember the needs of the guests carefully. I really didn’t expect that there would be such a sense of service in the relatively closed Northwest region! The hotel breakfast was also very satisfying: I had my favorite cheese, as well as local mutton soup, milk tea... I will choose this place again when I come to Xining in the future, and I will recommend it to my relatives and friends"

"This is really an International Hotel with 5 star standard. Service, amenities and room toiletries is of premium quality except the central aircon is not switched on so the room temperature is at 25°C cannot be adjusted much lower, only can switch to fan full blast but not cold. When I lodge a complaint, the staff says they don't switch the central aircon for month of May but advise to just open the window as it gets cold in the evening. The cold air do come in through the window to keep the room cool.They will switch on the central aircon in month of June and July when it's very hot. Overall I love this hotel as it's next to the railway station and many local street food around the hotel. Highly recommended!"

"This time I went to Qinghai with my friends and stayed in this newly opened hotel which was quite nice. The decoration was elegant and it was a local hotel in Haixi. The service was also good and the check-in efficiency was high. The room is clean and the bed is comfortable to sleep on. Give it a thumbs up!"