Guest User
October 4, 2023
This was the worst holiday we have been on, and we wanted to come home 3 days before the week had finished. so say it is a 4 star hotel, but at least 10 or more of us that week were saying that it should only be a 2 star. We had a lot of Cold or luke warm food that week, and a few times the food was overcooked, there was a good choice of food but I started to eat less and less, because as you walked by the food you could see how dry it was from being overcooked, we had to buy food out on our last day, because the wife had stopped eating the bad food. The rooms were dirty and never cleaned, only beds made and new towels. Our room had shabby carpets/ a cracked mirror / hair and dirt on the wall / thick dust on table/ dirty drawing on wall / a dirty bin with a used plaster stuck to the lid / a used coffee packet/ a dirty mug and condiment holder, with a long hair/ broken safe/ dirty toilet/ nail varnish and scratches on table/ a used complimentary shampoo bottle/ plug sockets hanging out of the wall. The reception staff were Unprofessional dressed most of the time and had no go in them, they were Unapproachable because they gave you the feeling that they were rolling their eyes up at you, they looked like they didn't care and as if to say not my problem, and they were always on their phones with no rush to put it down when you approached them.