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5 star

Bumi Surabaya City Resort
4.6/559 Reviews

Bumi Surabaya City Resort

Surabaya
Nestled in an enviable location, this hotel has rightfully earned its popularity among locals. Upon arrival, we were greeted by a team of amiable staff who extended a warm welcome. The breakfast buffet was exceptional, and we highly recommend trying the in-house nasi goreng. The spacious rooms, while lacking in some amenities, were otherwise comfortable. However, we did notice a slight odor of dampness and dust that was slightly unpleasant. One minor quibble we had was with the lighting - the dimming lights were not strong enough to provide sufficient illumination, especially after sunset. Additionally, we were disappointed to find only one pair of slippers provided in the room despite booking for two guests in each of our two rooms. Was this a cost-cutting measure? Our biggest issue arose when we arranged for the hotel's car service to take us to the airport upon departure. The driver first dropped off our parents at the domestic terminal, but it wasn't until later that he informed us of an additional charge to take us to the international terminal - despite the short distance between them. We had already paid a premium for the hotel's chartered car service, and it was disappointing that the driver did not disclose this additional charge upfront. While we understand the importance of profit margins, we believe it's essential to prioritize transparency and honesty with guests. Overall, this hotel was a decent choice for the price we paid. Despite the minor drawbacks, we enjoyed our stay and appreciated the friendly staff and excellent breakfast.

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Business travel

Garden Palace Hotel
3.9/5279 Reviews

Garden Palace Hotel

Surabaya
We hesitated at first to stay in this hotel. It's an old hotel (started to be built in 1979) and the building's exterior looks so shabby. The hotel was affected by Covid-19, too, so we know to not set the bar too high for this hotel. Well, when we arrived at the lobby, we could really see the 90's vibes, glamorous hotel at that time. Check in was easy and fast, and surprisingly there were still so many employees working for this hotel. This place was more alive than I thought it would be. The room was good, not exquisite but I can see that it was designed well and was very nice initially. The AC worked well, hot water and water pressure were nice, but the bathroom door was jammed. And the bathtub had black stains (or maybe chipped). The sheets, blanket, and towel all had some stains but I'm sure they were all washed clean. The pillow smelled bad, like musty or damp, but we asked to be replaced and got the fresh ones. Amenities were just okay. No slippers, soap and shampoo were very standard, but they provided a safe deposit box, electric kettle, and coffee/tea. The view outside was amazing, we could see the heart of Surabaya from above, sitting in the japanese-styled chairs. Bed was nice, too. We slept soundly. Breakfast was great, surprisingly! We expected nothing, but turned out there were many varieties of the food, and they were all pretty good. From western to Indonesian, all great. I was happy to see all the employees there, like things are finally getting normal again. The visitors were a lot, too. I'm so relieved that they were doing great ❤️

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Breakfast

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Top rated hotels in Surabaya

Searching for hotels near Tugu? Compare room rates and reviews to find your ideal stay.
Green Surabaya Homey
3.8/51 Reviews
This is my first time staying with a host family... So it feels like living in your house... The owner is very friendly..... The environment is very quiet because it is really in a residential area....I lived in a triple room type room...I bought it on the 2nd floor...Although the bathroom is very comfortable... ...Because of its small room door... If you eat, you don’t have to worry about ordering. . . The owner also provides refreshments. . . Instant noodles...eggs...rice...tea...coffee...
Harris Hotel & Conventions Gubeng
4.6/545 Reviews
The rooms are clean, the staff is friendly and very helpful, the food is pretty good, the facilities are complete according to hotel facilities in general. Please upgrade again to deliver food to the room.
Oriza Hotel Surabaya
4.2/512 Reviews
Oriza, budget hotel with a strategic location, close to stations, hospitals, entertainment and shopping centers, Oriza is also a halal hotel that serves a prayer in the room, and then we can choose our own room flavors and aromatherapy. That's good, right.
Swiss-Belinn Manyar
4.5/548 Reviews
Stayed there for a couple of days with other relatives for a small family reunion. Hotel was nice, staff were very friendly and accommodating. Some little things that could have been improved is parking. Would be nice if staff informed incoming guests about the valet parking ahead of time, so we didn’t have to look for parking spot upon arrival. It’s time for your carpets to be steam-cleaned. Breakfast had many choices, coffee was very decent I had to get my second cup. Best part of the stay - friendly and accommodating staff, kudos to you all!!!
Evora Hotel
4.1/515 Reviews
This hotel has access to campus, such as Unair or ITS. We checked in at 1am, with a deposit of 150k for the 3 rooms we booked. The room we booked was a twin bed room. Accidentally, the rooms that we booked are on one floor, which is the 3rd floor, especially in rooms 309, 321, and 323. To get to the 3rd floor there is an elevator facility, so you don't have to be tired of getting up by using the stairs. There was a restaurant in front of the hotel, but since we booked exclude breakfast we couldn't taste the food that the hotel provided. If the hotel is crowded, it's a full amount of parking, fortunately, there's still a slot to park the car.
RedDoorz @ Kertajaya Surabaya
4/51 Reviews
okay to improve again

Frequently Asked Questions

Surabaya Travel Guide

Book your hotel on Trip.com for an amazing travel experience. Planning a trip to Surabaya? Located in Indonesia, Surabaya is a well-known and vibrant city. You can stay 3-5 days at hotels in Surabaya without running out of things to do.

Juanda International Airport is the primary airport in Surabaya. It's easy to reach Surabaya. The city can be reached by plane, train, and car.

There are 288 hotels in Surabaya on Trip.com, including luxury, boutique, and budget hotels. As a popular tourist city, Surabaya has many renowned chain hotels. If the comfort level of your trip is important, there are many choices in Surabaya, such as hotels under the Novotel brand. Novotel is the most popular brand among tourists. A popular hotel in Surabaya, Java Paragon Hotel & Residences Surabaya is also one of the highest rated. The Alana Surabaya is also one of the most frequently chosen hotels.

If you stay at a hotel in downtown Surabaya, nearby attractions like Monumen Bambu Runcing, Joko Dolog Buddhist Statue, Grahadi Building can be your first stop. If you want to spend a fun vacation with your family, locals recommend visiting Bromo Solution. The most popular attractions for tourists in Surabaya are Sampoerna Museum, Surabaya Zoo, Bumiland Mulia Tour.

Average Temperature

• January to March: 29.75°C during the day, 25.98°C at night

• April to June: 29.58°C during the day, 25.95°C at night

• July to September: 29.23°C during the day, 24.94°C at night

• October to December: 30.57°C during the day, 26.1°C at night

Average seasonal Rainfall

• Spring: 295.0 cm

• Summer: 147.0 cm

• Autumn: 18.0 cm

• Winter: 123.67 cm

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