Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on May 13, 2026
Guest UserThe staff were very friendly. I stayed one night in the Island Wing and four nights in the Tower Wing, and the Tower Wing was definitely cleaner. While it's hard to expect the same service quality or cleanliness as a Lotte Hotel in Korea, I felt that all the staff were doing their best.
I stayed in a club room, so I experienced the 7 AM breakfast, 2 PM afternoon tea, and 5 PM happy hour. I only went to afternoon tea once; after that, I didn't feel the need to go again. The selection was simple, and while juice was provided, the coffee machine was off, so I couldn't get my caffeine fix in the afternoon, which made it less worthwhile. The desserts offered at afternoon tea were the same ones served at the 5 PM happy hour, so having one or two then was enough to satisfy any dessert or bread cravings during my stay in Guam.
Both breakfast and happy hour had a decent variety of menu changes daily, so it never got boring. As it was my nth visit to Guam, and I'd pretty much tried all the unique food options, it was actually more convenient to just eat at the hotel at set times. Oh, and the draft beer at happy hour was pretty good.
I can understand why some people might compare Lotte with Tsubaki or Hilton because of the pool. But my routine was to have breakfast, enjoy a good swim in Tumon Beach, and then, when I felt like relaxing, head to the Lotte Hotel pool for another swim before returning to my room. So, the Lotte pool was perfectly satisfactory for me.
The Tower Wing club rooms are on floors 14-16 (I was on the 16th floor), so the view was fantastic, and I could even watch Tsubaki's fountain show from my room in the evening. However, due to the angle, the sun sets behind Tsubaki and Nikko, making it unsuitable for watching the sunset from the room. For sunsets, you'd need to go to a sunset viewpoint or a coastal establishment like Tashigrill.
This time, I didn't rent a car and bought a 5-day Red Shuttle pass, which I used daily. It was convenient to take the northbound route from the GPO area, which passed Nikko and Tsubaki, and dropped me off right in front of Lotte. Similarly, taking the southbound route from the same stop to GPO or to Don Quijote (via Donki car) was also convenient. Honestly, it's a bit annoying if the hotel lobby entrance and the shuttle stop are far apart, especially when it's hot. But with the stop right in front and no uphill climbs or stairs, it was incredibly convenient and I didn't feel any inconvenience without a rental car. (Though, if you plan to visit the south, Emerald Valley, or waterfalls, you definitely need a rental car!)
There were many Korean staff members at Lotte Hotel, and I received plenty of towels and water throughout my stay. It was a convenient and enjoyable family trip.
Show more
Price per night from:NZD 297
Posted on Oct 21, 2025|Twin Room
s.haloLocation: Close to the airport, within walking distance of Ipao Beach (though the surrounding area lacks security and safe road maintenance). A car is recommended. It's not easy to coordinate with the operating hours and methods of convenience stores or nearby retail establishments.
Room Conditions: Equipped with facilities worthy of a 3-star business hotel, the hotel offers efficient accommodations. The rooms are comfortable and safe (with network access) compared to the familiar hotel facilities. The hotel also offers the latest trendy video equipment (global content for all ages). The receptionist's prompt check-in and personalized service will help ease any awkwardness upon arrival.
☀️ Above all, Guam’s signature wide-open skies and warm sunshine let you truly soak in the feeling of solarity.
When I had the chance to ride along Tumon Beach and visit with a small group, I found even more joy by making use of the main facilities like the BBQ area, outdoor pool, and fitness center. There was so much to enjoy—and even more to look forward to!
Show more
Price per night from:NZD 178
Posted on Jan 13, 2026
Guest User
I like this place and often book for the infinity pool but I was a bit bummed with this recent booking. The weather wasn’t great, not the hotels fault so I didn’t swim but still enjoyed laying in the pool area. I had upgraded my room this time thinking the beds would be better since they all seem outdated and the higher priced room wasn’t any different. Just had a beach view that I liked. My major is issue was upon check in and how very unnecessarily slow the process was. I’ve worked at hotels before, no one should take this long to check in their guests, especially when the entrance doesn’t turn on their AC for their guests. On top of that I had important dinner plans that were delayed bc I couldn’t get ready in a timely manner due to the outlets being broken and broken hair dryer. I had to blow dry my hair over the toilet. I was happy the manager spoke to be next day she seemed very sweet and I am hoping I am somehow compensated in the near future. I was very disappointed that I booked this stay and hope the hotel can redeem itself.
Show more
Price per night from:NZD 275
Posted on May 6, 2026
Guest UserIf you're traveling with kids, this is absolutely the best choice – it's truly fantastic! The beach, kids' classes, and a swimming pool are all available. You can easily spend an entire day at the hotel. Across the street, there's a shooting range and restaurants, and about a kilometer's walk away, there's a large supermarket. This hotel isn't heavily promoted back home, but it's genuinely good! Yes, the facilities are a bit old, but it's definitely not a dealbreaker.
Show more
Price per night from:NZD 243
Posted on Dec 25, 2025
Guest User
I was worried after reading reviews about the old facilities, but I was completely satisfied. I went to the supermarket to buy cheap meat and cooked it myself. The room was spacious, with two bathrooms, a dining table on the left and right, and a large refrigerator. I was very satisfied with the price. There was a large pool in the yard behind the front desk, and I had a great time playing underwater basketball. The air conditioning was quite loud, so it might be a bit annoying for those with sensitive skin. Other than that, I was very satisfied.
Show more
Price per night from:NZD 176
Posted on Nov 29, 2025
Guest User
It was convenient to have a Korean staff member at the reception. However, even without a Korean staff member, communication was easy and everyone was friendly. The facilities felt a bit dated, but they were still clean. I booked an ocean view room, but it was only partially visible from the balcony, which was a bit disappointing. Still, the view of the ocean from the pool was so beautiful that it was worth it. The connection was convenient, and since there weren't many people, I had a great time. Breakfast was good, but the dinner buffet was under construction, so I couldn't use it. The gym was great. I recommend it.
Show more
Price per night from:NZD 341
Posted on Sep 25, 2024
Baijiahei2006
Good location, only 26🔪 taxi from the airport, free WIFI is not good, intermittent, thin quilt, no toothbrush, kettle, microwave, hair dryer. Front desk staff, good service attitude. Opposite is the police station. Downstairs is ABC supermarket, very close to DSF duty-free shop. The price is also relatively affordable. When coming to Guam, it is better to rent a car at the airport. The bus in the city is not convenient, and there is no bus at many attractions.
Show more
Price per night from:NZD 159
Posted on Feb 8, 2025|Accessible Two Double With Bathtub
Ruby Ann Sisonthe location and the room are awesome. We have the ocean view with balcony. We enjoy as family the scenery of sunset. We also love the amenities: the pool area is good for a family bonding, there is a place for toodlers and parents to enjoy.
the staff are all welcoming and friendly. The food also are superb, esp the buffet: everyday has a theme for the lunch so it really makes your appetite hype.
The room is clean and big, my toddler really enjoy walking around the room. The comfort also is huge with its bathtub.
We really enjoy our vacation and we really recommend the place.. The price really worth the accomodation.
Thank you Hilton Guam, till next time!
Show more
Price per night from:NZD 321