Rooms: We traveled with our child and stayed in the Executive Suite. The room was quite spacious, over 90 square meters, with two separate bathrooms and shower rooms, which was very convenient for our family of three to shower separately after swimming. The king-size bed was also very comfortable and soft. The large round table in front of the floor-to-ceiling window was perfect for eating takeout or for our child to do homework, and the view was excellent.
Food: Breakfast offered a rich variety of Chinese and Western dishes. The specialty pancakes were delicious, and the wontons, noodles, and various egg dishes were also good. Both the cold and hot dishes were tasty, and we always ate too much at breakfast. The food at the Executive Lounge was even better, with free-flowing cocktails. Enjoying a drink in the evening while looking at the night view was a wonderful experience.
Pool: The water was very clean, and there were two lanes. Besides hotel guests, there were also children from outside taking swimming lessons, so it was quite crowded during the summer. I recommend swimming in the morning or during mealtimes when there are fewer people. In addition to the pool, there was also a very comfortable massage pool, which our child thoroughly enjoyed.
Service: The service was incredibly thoughtful and meticulous. From the detailed reminders at the front desk during check-in, to the housekeeping staff who proactively replenished our needs (they even provided children's toiletries before we asked), and the prompt responses from the staff at the Executive Lounge and Chinese restaurant. When we called the front desk for additional items (mineral water, children's bathrobes), they were delivered within 10 minutes. The doorman was also very friendly, and the room hygiene was impeccable (even for a clean freak like me, I was very satisfied). Overall, the service felt well-organized and well-managed, and all the staff members were excellent.
Because we travel with our child, we often choose hotels of similar caliber. We've encountered situations with slow service or staff lacking initiative before. We previously stayed at the Four Seasons in Guangzhou and felt the service was excellent there too. It seems the Four Seasons' overall training is indeed very good. This was a very satisfying trip, and both our child and we were delighted!
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