Guest User
January 3, 2024
It is with regret that I observe several shortcomings in the hotel, which significantly fall below the standards expected of a 4-star establishment, or at the very least, are not adequately communicated compare to the price range you charge. I would like to detail my further observations below: Services - Parking: The lack of free parking and the distant, expensive alternatives undoubtedly hinder the comfort and satisfaction of guests. Parking is an important consideration for guests, and I would suggest considering providing free or discounted parking options. In the meantime, it is crucial to clearly communicate the available options to avoid any confusion among guests. General Comfort - Air Conditioning: The old and noisy air conditioning not only disrupts sleep but also introduces unpleasant noise and dry air, causing additional issues. Replacing or maintaining such equipment would enhance the overall comfort experienced in the rooms. General Comfort - Room Size: The cramped layout of the rooms and the dry air from the AC collectively have a negative impact on guests' relaxation and comfort also causes dry cough and skin dry. A more spacious and comfortable design would improve the overall guest experience, but at the very least, guests should be informed if they are booking a room with these conditions. Decoration and Design: Based on reviews, the bathroom seems to be the only noteworthy element in terms of design. It is essential to enhance the design and decoration throughout the entire hotel to meet the standards of a 4-star establishment. Based on the overall experience, I feel that the current state of the hotel is more in line with a 3-star or lower Airbnb accommodation, and it does not justify the current pricing.