112 Reviews
Best Western Plus Woodland Hills Hotel Suites
Tulsa|0.54km from The Rock Church
The hotel has lots of company workers booked here and it really drags the hotel down. Lots of dope being smoked near entrances. If you don't get to breakfast early the food is all gone with little or no restocking by the staff. They seem to be ok with this. Our room was clean and in general the hotel is not located near any major roads so, except for the HVAC, it's quiet. My wife who could sleep through anything couldn't sleep through that racket. HD ear plugs and two pillows for me. Because of my error check-in was a nightmare. The front desk was as helpful as she could be. But everything in the ”business area” was out of order which made it impossible to print out the correct vouchers except by a long process which aggravated everyone and ended up not working. By the time we got through the process a second time the reservation had been cancelled and everything had to start from scratch. Needless to say it took over an hour for check-in. While we were there we witnessed some of the worst customer service ever. A traveler had bugs in the room. She took pictures and showed it to hotel staff. They did nothing. She tried again with new pictures, no effort by staff to rebook her, spray the room or anything. She showed pictures to the custodial staff, again nothing except blank stares. If I hadn't witnessed this two day long epic cluster I might have rated the hotel as average.
Excellent
10 Reviews