Hoshino Resorts Kai Unzen

It's too big and too flashy. This hotel gives people a "feeling of trying to be qualified in everything." The room is large, but only large, and does not have many facilities; the shower room is large, but there is no bathtub; books are provided in the lobby, and the information in the room even teaches you how to meditate by soaking in water, but it does not provide travel information about "Unzen Hell"; The hot springs are divided into men's and women's baths, each with two indoor pools and one outdoor pool, but they are all public baths and there are no family-style baths for families and couples. Don’t have room for a bathtub in the room? No, they are just lazy; is it troublesome to proactively provide check-in guests with guide information on nearby attractions? No, they are just lazy; don’t they have room for one or two more couples for families or couples? neither. From the moment you step into the hotel, one staff member will help you place your luggage, one will register your passport, one will ask you to sign the paper, and one will take you to your room. It is amazing that they know you are a foreign traveler and send 4 staff in a row who can't speak English at all. The staff reception, they only care about what they say, whether you understand or not is not their concern. All I can say is that today, even small hotels in the countryside run by husbands and wives know how to use Google Translate to actively talk to you, but this famous hot spring hotel chain that charges you HKD 2,900 for an ordinary room doesn’t even know how to use Google Translate to talk to you. There are no employees who speak English or are willing to take the initiative to use a translation app to communicate with you. Here comes the place that shocked me the most. After checking in, the staff member who took me to my room took out his iPad and played a 5-10 minute video in front of me, explaining where there were toilets and coffee in the lobby. After watching it, when I went up to the room, *** took out an iPad and played a video to introduce the room. The families who checked in at the same time as us had already gone to their rooms to put their luggage before going out to play, but I was still watching a movie at the door. They came up with the laziest method. Instead of learning the English to take care of guests or memorizing the English in the video, they just handed you an iPad. I can only say that the perception is really bad. In the nearby Unzen Jigoku, there are two completely different experiences when going there in the daytime and at night: if you go there in the morning, you will see clearly with the help of daylight, but if you go to the hell at night, you will feel the best! Of course, the staff will not tell you this practical travel information. You can find it online yourself. I don’t want him to give me another iPad. But there is one thing to say, the scenery facing Unzen Hell is unique. The kaiseki meal for dinner is pretty good for a foreigner. It’s delicious and filling. The most important thing is that the menu is bilingual, and finally there is an English-speaking uncle who takes the initiative to explain the ingredients and food to you in English. Law. As for his hot springs. . . . It's pretty fancy, and there's a Dyson hair dryer to blow your hair, but after soaking in the hot springs, they only provide simple drinks and popsicles, and there's no milk or Yoming Ramen. You know, just pass the test.

The scenery is beautiful, the service is attentive and attentive, and the hot spring is also very good, so comfortable

The hotel's environment, service, and food are all top-notch. I highly recommend it and will stay again if I have the opportunity.

The hotel service is very good. The restaurant and staff all communicated with us in English and introduced each dish and hotel room facilities. It was obvious that they worked hard to make us have a very satisfying and enjoyable hot spring hotel experience.

A very good experience, highly recommended

Very good very good