SCAM!!! Please read so it doesn't happen to anyone else!!! My partner and I stayed at this hotel, and we had the worst experience. We made the reservation directly with them, they sent us messages, videos and photos of all the hotel's amenities and services. Everything looked beautiful, and we made a transfer as a reservation. When we arrive at the hotel, we are greeted by a receptionist (STEVEN) who very kindly shows us all the facilities. When we asked him about the pool and sauna hours, he told us that we could not use it because that day “the thermostat had broken” and the temperature was very low, and he told us with great regret that throughout our stay he would not believe that it would be solved. To which we said ok, no problem, we could still use the jacuzzi that you see in the photos of the room. The same thing happened with sauna and Turkish shower. That is to say: NO SPA SERVICE WAS AVAILABLE, THE SAFE DECORATIONS ALSO WORK, and THERE IS NO SECURITY in the hotel. When at night, we returned to the hotel, we wanted to TAKE A SHOWER. Something logical and basic, and we found that THERE WAS NO HOT WATER in the rooms either. We wanted to have dinner, and they told us that the RESTAURANT WAS CLOSED and that it would remain closed for the rest of our stay. (All these services are sent to us at the time we make the reservation, as services available in the hotel) To which my partner goes up to the reception to complain and the moment he is in the elevator, it stops, leaving him locked in. , without light for several minutes. More failures in the Hotel. WE COULD NOT USE THE ELEVATOR for fear of it happening again. BREAKFAST: poor, few options. Not even close to a 4 star hotel. And nowhere near the quality of the breakfasts offered in other VLA hotels. Continuing with the horror story and without hot water to bathe, with 4 degrees of outside temperature, we request that you please contact the manager so that he can give us a solution, or contact us WITH THE TRUTH, and thus decide whether to go to another hotel, since NOTHING of what they offered us was available. And they answer us that “he was on vacation.” There was only one employee, the receptionist, who took care of all matters, who told us that the hotel should be closed for repairs but that the “owners” did not do it. We continue with the uncertainty until finally the manager contacts us. AND THEY TELL US THAT THEY HAD THESE PROBLEMS 3 WEEKS AGO. (which I confirm with Google comments, where the same comments have been made for more than 3 months) And that due to the inconvenience they were going to give us a 30% discount on our rate, and some attention. We were finally able to bathe the next night, and continued our stay, which was only 5 days. At the time of checking out, they told us that in the end the discount they were going to give us was not going to be the one they expected.
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