Best Hotels in West Lombok Regency, Indonesia

The trip here can be reached by damri from the airport and delivered to the front of the hotel, first time to be greeted by a friendly receptionist. the room is clean

The bathroom smells bad, the water is sometimes small, but the hot water works well. The room lighting is not good, so the room feels scary. The room facilities are quite complete there are toiletries and coffee makers, but we got our bed sheet with holes and the power outlets are not much/hidden. Inside the room is quite clean but the facilities outside the room are not maintained well, the swimming pool water is green so think about swimming again. For a pretty good location close to many centers because2, suitable for the last day before going to the airport.

Hotel location is very good. Near Mataram Mall and eateries. Breakfast is also good. Room is big with fridge n good wifi connection.

A local 4-star hotel with just a so so location and service. Location was said quiet close by many food options but there is better location than this hotel. As for Service, I asked for the price for whole day rental for a car and front desk said someone will call me to my room but it turn out no one really call me. Amenities just below par, towel are old. No hand or face towel, or maybe this is just the hotel standard. The floor where I stayed, is dark and did not give good impression.

The teacher said that I have never been evaluated for business trips abroad, this is first time. First of all, everything about the hotel is very good, the service is good, the Chinese are courteous, and each waiter is sincere. There is a swimming pool very nice at the door. But the problem is that the location is too remote. The first day the customer drove me to the hotel, I went the wrong way, and then there was no hotel in Fangyuanli. I went to Senggigi for at least 10 kilometers. Every day, the customer drove over to take us to see the project It ’s hard. After all, it ’s far from where you live. If you want to stay quiet, live here. Senggigi

We were there only for 1 night for weekend, booked more than 5 rooms for family and children. Despite the pandemic, Jayakarta seems getting busy with events (workshop, wedding etc) and of course many guests were stayed during weekend (sounds good tho). However, during breakfast seemingly lack of attention and supervision of senior staffs. 80% of staffs in-charge during breakfast were trainees. Egg station, pancake & waffle station, even ”gorengan” station conducted by trainee who started their training program just in 5 days and there was not a senior staff who supervised there. 100% guests were Indonesian (local). we stood in a crowd just for gorengan and omelet, there wasn't any marking of queue nor any motto ”first come first serve” nor ”menjaga jarak” I did order, trainee said “wait a moment or we deliver to your table”. Less than 5 minutes I came back, but another guest took my gorengan. trainee said “wait a moment we deliver to your table”. I came back, she said “gorengan has delivered but to a wrong table” (me sigh). I ordered again and told her will be back less than 5 minutes. when I came back, gorengan have taken by another guest. I decided to wait in gorengan stall, and still other guest took the gorengan, even more there was not a single word came from the trainee suggested the guest to “get in line”, and it took 1 hour just to have 5 slices of gorengan *after struggling and complaining. I had no idea, either the trainee didn’t understand about first come first serve or didn’t notice about who to be served in a queue (Executive Chef & FBM have you trained your trainee how to manage the crowd?). Hotel should be more concerned of PIC in a crowd station, at least could be anticipate the occupancy during busy weekend, hire DW or recalled the worker (WFH) whom have skills and knowing how to handle the crowd just to assist over the weekend. mostly guests were really don’t care about ”getting in line”, what a shame on the guest who insisted getting in line but kept ”ditikung”. the excuse of ”we are very sorry there were many guests” should not be occurred if senior staffs in-charged in a “favorite” station for local guest. Never let your guest leave unhappy

Service is a skill, Hospitality is a spirit. Dayu as trainee able to show empathy in providing the best service to guest need. Kalo kalian cek in di hotel ini, kamu akan paham maksud saya. Best Regard, Gerald #107 Periode stay : 21-22.09.20

Stayed at the Santika Mataram hotel for two nights and I can say for sure that it is closer to 4 stars than giving it 3 stars. The staff is very professional and friendly, the whole hotel is very well maintained, clean and stylish. The room is of the same standard as some well-known brands (such as Beauty Palace, Novotel, Hyatt, etc.), although the scenery is not very beautiful, it is not the hotel's fault. Wi-Fi is included, free and very fast. The buffet breakfast has a wide selection of everything from a variety of halal dishes to Western food, noodle soup, porridge (rice porridge), and it is in a good location, right next to the pool and surrounded by plants. I would definitely stay here again, it’s centrally located, 10 minutes walk to Mataran Mall, shops, restaurants and so on. And very good value.

Staff try very hard to be friendly and helpful. Breakfast wasn't incredibly fancy but it tasted good and had nice touches like actual wheat bread. Near lots of shops and street food, there's not a lot for tourists in this town but this is probably the best neighborhood to be in if you are passing through. The room was nice and clean, only bad part was the mattress needed replacement. Maybe as things things pick up post-pandemic they will fix that.

Very nice experience in this Fave hotel Clean Room and bed are Confortable and useful Breakfast very nice Good location in the city center And from the room no noise from outside Prices very nice balance I will be back Front office dont speak good english that make misunderstandings Staff very nice There is an Indoor parking also