The Westin Zhongshan Guzhen Reviews

Unbelieveable quality, great high-floor views and perfect service on reception desk by Cristal! Thanks for nice stay.

Rooms are very spacious and it’s very closed to the lighting shops I want to see. Reception of the hotel is also nice too,

Excellent experience. Will visit again. Worth for money. Clean and tidy is very important for us. Bathtub is nice for hot bath to relax during the day!

Excellent service. Front desk nice and friendly. Thanks to Jessica for making things easy for us. Highly recommended.

I recently had the pleasure of staying at Westin, and it was an unforgettable experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The luxurious accommodations, coupled with exceptional service, made my stay truly memorable. The hotel’s prime location made exploring the city a breeze, and I can’t wait to return to Westin on my next visit. Highly recommended!

Very good hotel with amazing views… I will visit again because of clean and friendly staff

Booked the two rooms for two nights for my Swedish managers who said having fantastic time. They have been to bars and restaurants with wonderful experience.

Stayed here one night . As a foreigner first time in my 20 years history living in China police came to verify in my room . It was extremely new experience. Though verification was smooth and took only 2 minutes. Hotel is too crowdy , reception staff not seems too experienced as per Westin standard . Breakfast was below average nothing for vegetarian . The most important thing I noticed in this hotel was no one staff in this entire hotel has a smile on there face. Only good thing about hotel are rooms. It’s spacious and clean.

excellent, i really enjyoed my stag here and i would recommend it to others as well

Very satisfied with the cleanliness of the hotel, the size of the room, the helpfulness of the staff at the front desk especially Simon was exceptional, they even go out of their way to make our stay comfortable. The breakfast was to our expectation. Fresh, rich and has variety.

Enjoyed staying at this hotel. Will be back next time when I am in the area.

The hotel is not located in the city centre. There are not much choice of foods as only a shopping arcade is adjacent to the hotel plus few small restaurants. The. Chinese restaurant in the shopping arcade is a bit expensive but the foods quality is acceptable. The lighting of the ground floor is a bit dim while the Concierge staffs are not always available. Therefore it is easy to miss the reception which is located on 39/F. The checkin process is smooth and efficient. We booked three rooms for two nights. One room with the door was widely opened and an entrance card was put in for her entrance box. We immediately went back to the reception to find out what’s happening. Three counter staffs were at the reception, one staff indicated we should approach his colleague for any queries. The other two staffs seemed to be on some business discussion and ignored us for standing there for more than 5 minutes. If we didn’t make a sound to distract them, they would continue their conversation. After checking, the room card had not been taken out while the door widely opened because the workers forgot to close the door after finishing repairing lighting in the toilet. We accepted the explanation and went out for dinner. Next morning, my friend told me they couldn’t sleep at all due no air conditioning was available. We asked the receptionist to change the room for us and she took immediate action to accommodate our request plus delivery a free fruit platter to my friends as well as allowing us to have late checkout until 2pm. The room is spacious and comfortable but the bed and pillows are a bit soft. The concierge staff s are inexperienced and couldn’t answered our queries. Parking spaces are sufficient and free.

It’s good location and comfortable stay in Guzhen city. Will stay again

Nice view and good size of room. Just the space for breakfast is too small and full house sometimes. The receiption is not experienced and show us poker face all the time. This is really worst at first image of this hotel. Even we said 'thank you' in English and Chinese on the end of check-in. She did still keep ignore us!