Jjustinatravelshonest review from a budget conscious traveller: no frills hotel in superb location with helpful staff at a reasonable price point.
I stayed in a magenta room for 4 nights with no big issues. the room is not big for 2 persons, but sufficient for rest every night, and to open 2 cabin sized lugagge comfortably. the toilet is spacious enough as well.
cleanliness could be improved. the shower area could do with deeper cleaning in the corners, and the sheets some tiny stains (negligible though). the sofa also has some stains. if you are particular about cleanliness, perhaps looks elsewhere. the bed is reasonably comfortable, pillows are on the softer side. there is one bedside table with the telephone on it, and another small table that can be used at the sofa or at the bed. if you want more spacious table, the lobby has many tables you can use. windowsill seats are also available with charging outlets, making for a good workspace if you need.
toiletries were refilled everyday, as basic as amenities go. the towels were on the thinner side and there were no hand towels so take note, if you want to bring a small disposable one for your stay.
hotel staff was easy to talk to and ready to help whenever I asked. one time, I ordered grabfood in a hurry and forgot to ask for cutlery. thankfully, the front desk staff found some disposable spoons for me. genuine lifesaver. however, on one of the days, we wanted to rest in the afternoon and asked for our room to be cleaned earlier. the hotel seems to be understaffed and cleaning takes some time. we called at 3pm and was told the staff will come clean our room. there was no sign of anyone even until 4pm, at which point we called in again to remind them of our request. it took 30 more minutes and 2 more reminders, one of which was in person at the front desk, before the cleaning lady showed up around 430pm (after 4 calls). at this point, we were going out shortly after, and we felt robbed of afternoon rest. take note of this if you will be bothered by the cleaning time. we did come back on one day to see the cleaning staff in our aisle close to 6pm! it is likely they are understaffed. we also did not get an extra toilet roll on the last day, which was unnecessary effort to ensure we would have sufficient toilet paper until checkout, since we were exhausted from a day of exploring and did not want to go and ask for toilet paper.
this incident aside, we had an alright stay and would recommend this place to budget conscious travellers who are looking for a value stay. the location is really unbeatable, being walking distance to most places under 15minutes. with so much food to eat in penang, a post meal walk back to the hotel is always welcome
other notes: there is a self service laundry just next to the hotel, and a 24h convenience store just across the street. 7 eleven is around 5min walk away. atm that accepts internationals cards are available if you want to withdraw money, but these do charge a fee. fee free atm would be farther away. the hotel is also next to a mosque so we can hear prayers now and then, and early on Friday.
Show more