Hotels With Wi-Fi in Makkah Province, Saudi Arabia

Price: Very cheap for a 4-star hotel. Good value for money. Location: Quite far, located in the an Naseem area, but like the vive there. Shuttle bus : very excellent and very punctual. Room: Overall okay, but the toilet is quite small. Breakfast: Has a good variety, but the menu is almost the same every day. I stayed for 7 nights and ended up eating nearly the same items daily. Staff: Generally okay, but there was a serious incident that affected my stay. One night, a bellman attempted to open my room door 2–3 times. Fortunately, I had engaged the inner lock, so he was unable to enter fully. He was accompanied by other outsiders, which was a clear breach of guest privacy and safety. I immediately made a complaint to the reception. They offered a room upgrade, but the room change process took a very long time. I waited from before Maghrib until after Isya, and eventually had to go to the reception myself to follow up. Wi-Fi: After changing to the new room, the Wi-Fi signal was very weak. I had to sit near the lift area just to get a stable and stronger internet connection, which was very inconvenient.

This is the best hotel I have ever stayed in Makkah. In terms of cleanliness, bed size, room service, and the hotel lobby—everything was outstanding. The best experience I had was with housekeeping, especially Mr. Ikter Husen at Tower 2, 14th floor (my room was 1404). His service and attention to detail were exceptional. I highly recommend this hotel to anyone visiting Makkah. The overall service, cleanliness, and attitude of all the staff are truly exceptional.

The hotel was great, clean, and staff is extremely welcoming & helpful… the location of the hotel is a bit far from the masjid al-Haram, however, the hotel has their own buss waiting right outside the hotel lobby operating 24/7 to drop you to Sheb Amer bus station… also the bus waits for you in section A platform C-23

Dear Trip.com Customer Support Team, I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival. 1. Early Check-in Confirmation Not Honored Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel. 2. Bathroom Plumbing Issue On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay. 3. Repeated Unfulfilled Requests (Pillow and Blanket) I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination. 4. Incorrect Breakfast Restaurant Assignment At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait. Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay. --- Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations. I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution. I trust Trip.com’s commitment to customer satisfaction and look forward to your response. Thank you for your time and attention. Kind regards, Ibrahim Ahmed

The breakfast need improvement by variety and most of the food was cold. Staff are great and hotel was really nice. Additionally the lounge acess timing need to be more flexible specially as we want to pray in Masjid Al Haram its very tight for example snack time that is between 7 PM to 9 PM, also I dont know why they call it snack time that I discovered its dinner. This is the view from the room I booked partial Kaaba view.

Excellent hotel with great service and a nice breakfast. Highly recommended! Compared to other hotels, this offers the best value for money. However, the location is on a hill, which may be difficult for elderly guests to access.

We had a wonderful stay at the hotel. The location is excellent, with easy access to the Haram, making it very convenient for prayers and daily activities. The check-in and check-out process was smooth, the housekeeping team did a great job throughout our stay, and the breakfast spread offered a wide variety of options every day. The highlight of our stay was undoubtedly the Kaaba view from our room. It was truly a memorable and special experience that we will always cherish. Thank you to the entire team for the warm hospitality. We would gladly stay here again and highly recommend this hotel to anyone visiting Makkah.

Overall the hotel staff & receptionist services was very great. Unfortunately, we had bad experiences with the Majlis Restaurant & Cafe Staff services. They force us as the guest of the Raffles for any order with specific minimum order and payment, even though the time we visit is around 9.30 pm (local time), after the dinner. Please take the act as appropriate for any staff that not provide good service and humble to the Hotel Guest. Appreciated and thanks.

Everything was fine, but there was a problem with canceling the reservation on the second day. There was no prior notice about stopping Umrah pilgrims and allowing Hajj pilgrims to enter. Please make a note of this again if this issue recurs. Thank you.

Asal Al Rimal Hotel, Jeddah – A Spacious & Well-Located Hub with Excellent Service Hotel is an excellent choice for travelers seeking a spacious, centrally-located, and well-equipped hotel in the heart of Jeddah. It shines due to its prime location, practical amenities, and notably outstanding staff service, though it does not offer on-site dining. The hotel’s biggest strength is its perfect central location. You are right in the heart of Jeddah, making it easy to explore the city. Airport Access: King Abdulaziz International Airport (JED) is about 20km away, with a taxi fare of approximately 40-50 SAR. Key Attractions: · King Fahd Fountain: A major highlight! It is within a comfortable 1km walking distance (note: ignore Google Maps’ longer route suggestion). · Al Rahmah (Floating) Mosque: About 20km away, a taxi will cost around 30 SAR. And Albalad is at 15 SAR taxi cost. · Amenities: Numerous shops and eateries are within walking distance, which is very convenient. · This hotel is with 8 floors, offering a sense of space and avoiding any cramped feeling. · Rooms are a strong point, thoughtfully furnished with everything a traveler needs: a comfortable bed, TV, efficient AC, fridge, hairdryer, iron, ample cupboard space, and quality toiletries (shampoo, towels). · Daily cleaning service is provided and reliable. · On-Request Items: The staff is happy to provide extras like a tea kettle upon request. Exceptional Service: This is where the hotel truly excels. A special mention must be made for Mr. Kamal Uddian from room service. · He is highlighted as ”really great” – energetic, soft-spoken, and incredibly helpful. · His ability to speak Hindi is a major plus for Indian subcontinent travelers. · He goes above and beyond to assist with arranging food, cabs, or any other requests, making guests feel well-supported. The hotel does not have its own restaurant or room service for food. However, this is easily compensated for by the plethora of nearby walkable food shops and restaurants. Highly recommended for business travelers, tourists, and pilgrimage visitors (Umrah) looking for a clean, comfortable, and convenient base in Jeddah. The mcombination of location, room amenities, and Kamal's exemplary service makes for a very pleasant and hassle-free stay. Just be prepared to explore the local area for your meals.