Staying 2 night in the hotel , hotel lobby my look abit dated. Rooms are spacious for Japan hotel standard. Hotel provide daily skin care and there is an ice machine on every floor. It also provide shuttle bus in every 15 min to your ne of the station. Shopping mall in 10-15 minutes walking distance we took a taxi from
The shopping mall cost 1000yen. Breakfast from the hotel are impressive .
Hotel near Arima Onsen Hotspring,Kobe32.4% of visitors choose this area
LLI662025.12.28
We stayed at Negiya Ryofukaku in Arima Onsen during the maple leaf season, opting for the West Wing's deluxe Japanese-Western mixed room with a mountain view. The hotel staff were incredibly attentive and thoughtful, making us feel truly comfortable. Looking out the window, the mountain was ablaze with vibrant red maple leaves, like a flowing oil painting—the scenery far exceeded our expectations. Upon check-out, the hotel even thoughtfully arranged a car to take us to Arima Station, which was incredibly convenient.
This hotel offers incredible value for money! The environment is lovely, and it's spotlessly clean. The staff are all so welcoming and enthusiastic. You can easily walk to both the beach and the shopping area. Plus, the rooms are really spacious. Definitely a highly recommended place!
This hotel is grand and impressive, even feeling a bit like a shopping mall from the outside. Its location is fantastic, right next to Shin-Kobe Station, with direct access via subway exit B3. Plus, you can easily walk to the Nunobiki Falls, which offers a lovely, fresh atmosphere. It's perfect for a vacation. As for dining, the hotel has everything, from wagyu BBQ to Chinese cuisine. They also offer borrowing services and luggage storage. Overall, it's highly recommended!
This Japanese hotel is truly impressive! The service is meticulous and attentive, and the rooms are clean, cozy, and equipped with modern facilities. The location is convenient, yet quiet and safe. The Japanese breakfast is exquisite and delicious, and the staff are warm and professional. It was a very comfortable and pleasant stay, highly recommended!
A very comfortable stay! It's just a 3-minute walk from the station, and from the moment we stepped in, the staff took wonderful care of us. Dinner in the room was delicious, and the private onsen, which doesn't require a reservation, was absolutely perfect – much more comfortable than the public baths. We made sure to use it as many times as we could. If any friends come to Kinosaki Onsen, I'll definitely recommend they stay here!
Although the building is a bit old, it's a clean hotel with a good sense of tidiness, so I think it offers good value for money. The area around the south exit is convenient with plenty of restaurants. It's a shame I couldn't use the late-night snack service because I returned to the hotel too late. For breakfast, I went to Hamamoto Coffee, a famous local cafe.
We stayed in 8 tatami Japanese-style rooms 2 rooms with 4 family members. The shared kitchen was convenient and there were plenty of facilities where you could boil water to drink coffee and warm your lunch box in the microwave.
Hotel near Arima Onsen Hotspring,Kobe32.4% of visitors choose this area
CCelloC2026.02.22
Love this onsen hotel very much. My one night stay includes breakfast and dinner. All dishes are tasteful and made with heart, room is spacious. We love the 美景日式房帶露天風呂, and one cave onsen free of charge with high privacy. Nice stay and we will be back agin.
The hotel's location is fantastic, allowing easy access to Motomachi, Sannomiya, and Meriken Park. If you arrive in the afternoon, you can explore Meriken Park first. The next day, you can walk from Motomachi to Sannomiya and Ikuta Shrine, which takes only about 20 minutes. The hotel provides pajamas and all toiletries, and there's even a coffee machine in the room. Absolutely excellent!
Very Good
304 reviews
8.7/10
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9.2/10
Great
YYUK FUNGThe hotel is situated within the Awaji Island Park theme park. Guests need to first park their car at Parking Lot F, then call the hotel to arrange a shuttle pick-up. If your mobile phone only has data and no local calling minutes in Japan, you can use the hotel's direct phone located at the park entrance to contact them. A dedicated vehicle quickly arrived at the park entrance to pick us up, and it was less than a 5-minute drive to reach the hotel premises.
Upon arrival, we checked in at a charming little cabin and were offered a dessert and a welcome drink.
Even though I wasn't staying in a themed room, the cabin was incredibly spacious and comfortable, featuring a large balcony. The room was stocked with fresh fruit and snacks, and the minibar drinks were complimentary.
Even though it was late May, the evening temperatures were quite low. The hotel thoughtfully provided coats and blankets. Unfortunately, it's a shame it was too cloudy to see the stars.
What truly stood out was the exceptional attentiveness and friendliness of all the staff members – they were impeccable. No wonder their Google ratings are so high!
For dinner, we enjoyed a Western-Japanese fusion Sabusabu meal. Each pair of diners received a platter of purple sea urchin, which was hands down the most delicious sea urchin I've ever tasted.
If I ever have the chance to visit Awaji Island again, I would definitely choose to stay here.
GGuest UserOur favourite booking throughout our entire Japan trip! This inn is a family business so you can imagine how hospitable the entire family was to us this 2D1N. Regretted not staying 1 more day as the entire village was very relaxing. Room is super clean, yukata was provided for us to visit the public baths, access to all 7 public baths provided as well. We have everything we need with this inn! There’s also a private onsen in the hotel and the host was very helpful and nice about everything. He even went out of his way to send us to & fro the Kinosakionsen station… thank you so much we had fun and enjoyed it! Will definitely stay here again. <3
AAnonymous User对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
MMoliaifenxiangI was really happy to book such a great value-for-money hotel! It's a shame the private onsen rooms were so popular and fully booked. We just took what we could get, and it felt like opening a mystery box. The sunroom was actually pretty good, accommodating up to four people with two single beds and two futon sets. We booked the 'one night, two meals' plan. We could reserve our dinner and breakfast times upon check-in and just show up on time to eat – delicious and filling! 👍 The hotel also included two private onsen reservations. We went for a soak at 10 PM on the first night, and again at 10 AM after breakfast on the second day, which was perfect as check-out was at 11 AM. The hotel staff were excellent, warm, and polite. We even met the legendary driver who speaks Chinese, which felt a bit familiar and comforting 😁 The shuttle service starts at 3 PM in the afternoon, and if you want to go to the shopping street, the driver will even take you there. I genuinely recommend this hotel to everyone!
SShanghai waiker the 3rdAlthough the building is a bit old, it's a clean hotel with a good sense of tidiness, so I think it offers good value for money. The area around the south exit is convenient with plenty of restaurants. It's a shame I couldn't use the late-night snack service because I returned to the hotel too late. For breakfast, I went to Hamamoto Coffee, a famous local cafe.
DDaria GrWe stayed at the hotel in October 2024. We took two rooms for two.
Pros:
1. Magnificent rooms in the style of a classic ryokan: everything is very beautiful, authentic, lots of small details, notes and tips for guests, interesting trinkets in the room. We had beds, not futons, but this is not a minus - the beds are very comfortable. The view from the room (3rd floor) is of the mountains. The cleanliness is perfect, the room has everything that should be in a classic ryokan room: from tatami to a low table for relaxing.
2. Incomparable kaiseki dinner. Excellent sukiyaki breakfast (you cook it yourself).
3. The most beautiful interiors of the hotel, it is interesting to walk around it, exploring it from the inside. The hotel is beautiful from the outside too.
4. You can smoke in the rooms (we did not do this, and the rooms are not smoked at all). There is a smoking room at the entrance to the hotel.
5. Wonderful staff. All requests and complaints are satisfied within minutes. They speak English poorly, but it's not a problem, we communicated through a translator. The guys are cool, cheerful. Quick check-in, a bunch of reminders about where and when to come / what and how to do correctly.
6. There is a private onsen (we did not use it).
7. They give a free pass to 7 public onsen. They give discounts on souvenirs.
8. They give excellent yukatas for onsen, for women - they will give beautiful ones, the choice is huge.
Nuances:
1. The only downside of the hotel is the distance from the center of Kinosaki (15-20 minutes walk through not very beautiful places). But! There is a free transfer from the hotel to the city center, plus there is a transfer station-hotel-station. And the walk from the hotel to the center of Kinosaki did not bother us much.
2. This is not a business hotel, so there is no washing machine, iron or shower in the room. The shower (and in fact - onsen) is shared on the minus first floor - separate for men and women.
GGuest UserOverall, our stay was good, especially the location. The room is a bit old but still well maintained.
However, we were not happy with one aspect of the service. A staff member (possibly a manager or senior from the F&B team) was not very professional and came across as quite rude.
He physically blocked us from entering the breakfast area without listening to our explanation. We clearly mentioned that our friend was already inside and had a table, and we were just trying to confirm the table number. However, he insisted we go to Level 1 for breakfast and did not allow us to explain further.
We had to go back and forth between the lift, trying to contact our friend, which was quite frustrating. Only after we showed him a photo did he finally allow us to enter.
What surprised us most was that the restaurant was actually quite empty, with many available tables. We don’t understand why we were told it was full and asked to go elsewhere.
We hope the hotel can improve staff communication and professionalism to avoid similar situations in the future.
GGuest UserGrand Mercure Awaji Island boasts unparalleled sea views of the Akashi Kaikyo Bridge and the Seto Inland Sea. Its excellent location, however, makes it best suited for guests traveling by car. Our sea-view room was spacious and comfortable, with floor-to-ceiling windows that made the morning sea sunrise a daily spectacle. Both breakfast and dinner offered a wide variety of dishes; we especially recommend the Awaji Island milk and local onion specialties. However, dining options nearby are limited, meaning you'll likely rely on the hotel's restaurant for dinner. Without a car, finding other dining spots would require a taxi.
The hotel service was attentive, and the front desk staff spoke fluent English, providing helpful guides to local attractions. While the rooftop open-air hot spring bath isn't natural, it was uncrowded, peaceful, and incredibly relaxing with its sea views. On the downside, the facilities are a bit dated, and there's a noticeable lack of family-friendly entertainment options.
Overall, this hotel is ideal for guests seeking serene sea views and a relaxed pace, offering particularly excellent value for money during the off-season.
XXinqingtianThis hotel offers incredible value for money! The environment is lovely, and it's spotlessly clean. The staff are all so welcoming and enthusiastic. You can easily walk to both the beach and the shopping area. Plus, the rooms are really spacious. Definitely a highly recommended place!
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