I have been strolling for a long time. I can finally travel and drive to Florida. I need a day off on the way. The room is very large, clean and non-smoking. The bed is very comfortable. Suitable for family living, with a large refrigerator, electric stove, coffee maker, hot water maker, dishwasher, and usual bowls, dishes, pots. Not far from Walmart, can buy some things to heat up and use in the room. No breakfast, estimated to be the relationship of the epidemic. Try to be less exposed. Still chose this hotel from Florida. Very quiet and safe.
Everyone was so nice from the front desk ladies to house keeping .I’ve stayed at this hotel two times now and I will continue to book here whenever I’m in Burlington nc .every thing was so clean thank you so much for the great hospitality happy holidays to all
The room was very clean and spacious for a double queen. The pool was actually warm, and nice to use, with a very clean area. The staff was so friendly and accommodating to needs. We enjoyed our stay immensely. Only complaint is the price of staying at any hotel, but for the price, you get things that make for a good stay. Nice hot breakfast included.
I’ve stay at this hotel before and it was much better than this visit. They were understaffed had no food service. I realize it was Christmas, but with better planning they could have done a much better job of providing quality service which I have come to expect from Hilton.
The did not have anyone to even empty the trash cans.
The front desk staff was relegated to dust mopping the floor. No coffee available for room consumption.
All in all not a fun experience!
Everything was pretty good one note ,there was a hotel statement from a month ago present on one of the shelves if the room was cleaned proper it would not be present
The staff was super friendly. Our room was clean and the whole place smelled so good! The gym was nice and clean as well!
Thank you for a great and comfortable experience!
Wow!! This beautiful hotel totally exceeded our expectations! We were having some issues with a third-party booking agent and the desk clerk Derek did an outstanding job of helping us through the challenges. Every aspect of the hotel is first class! The decor is beautiful. The room was fantastic and they offer many nice touches like a wine reception, upscale toiletries and comfortable robes and the sheets were very soft. The hotel manager, Anna was extremely friendly, professional, and accommodating. If you are looking for a hotel in the downtown Asheville area, you will love this hotel! We have stayed at many nice hotels over the years, and this hotel is definitely an A+.
Amazing
98 reviews
9.5/10
Price from
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6.6/10
Comfortable stay with clean room. Highly recommended. Provide simply breakfast.
We had a lovely stay at this hotel. The staff were friendly and welcoming, which made us feel at home. Our room was clean and comfortable, with all the essentials we needed. While there were signs of age and a bit of wear and tear, it didn’t take away from the overall comfort. A great place to rest and recharge. Thank you for making our stay so pleasant! 😊
We arrived around 2:30 ish pm and needed to get to our room, order LYFT and go to a meeting scheduled for 5:00 pm. The desk person said check in time is 4:00 but would ck to see if a room had been cleaned and ready for occupancy. He verified one was ready and allowed us to go to that room. We were appreciative of the cleaning staff and the desk person. All the hotel employees were friendly and courteous. The desk personnel even helped me with getting a Lyft app set up on my phone. The breakfast buffet was really good and extensive. There was always a line to cook waffles which caused a back up and slow moving line. Maybe have more waffle irons available. I wanted to order food from a nearby Panera Bread but the desk personnel called and/or looked up on line to find it had closed. She suggested if I placed an order thru the Panera Bread app, the person who drives the shuttle could take me to a different Panera Bread a little further away to pick up the food. I accepted her offer, bought the driver a snack and gave her a tip. I was able to have a wonderful mid afternoon meal. The beds were very comfortable. I like the bathroom door with ”cloudy” glass which allows light in for use of the bathroom overnight. I like the use of attached to the wall containers of bath soap, etc. which definitely cuts down on use of smaller containers partially used and thrown away. One important thing we suggest is the street sign for Arrow Street be much larger. Not being locals, the area was unfamiliar with us, there is heavy traffic and the Arrow Street sign is very hard to see. Otherwise, we were very happy staying in this hotel.
I have stayed at this location just recently, as well as on several other occasions. The staff is super friendly and accommodating! One of the amenities is having Wi-Fi; however, none of the devices were connecting to the Internet. It was also noted that other individuals, including myself, had to utilize their hotspot on their phone. The rooms were cleanly and staff was quick to get me fresh towels when needed. The rooms could use some upgrades such as new shower curtain rods has mine was broken and the curtain would favor one side, so the water would go on the floor. A new desk phone would be nice, too, as that was broken as well. One of the other amenities is a breakfast in the morning, which I did not partake in. Other than that, I would definitely stay there again! 
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