The breakfast is suffering, too small for the hotel size, and they could have already resolved this, given the hotel age. In addition, only two staff members did not realize the full service of table cleaning, replacement of tools and the items offered in the buffet. We understand that the hotel price is economic, but it is not for that reason an advance authorisation for this type of disorganization.Suggestion: reduce buffet options, but ensure that no shortage of minimum, such as hot coffee and salt bread.
Everything went very well. Cleaning is good. Only observation, they offer a coffee machine in the apar**ent, the machine is from the TRES brand and the capsules offered were Nespresso... You can't use it.
Fui em 26/11/2025, sozinho a trabalho, e tive uma excelente experiência, com muita simpatia e receptividade pelo pessoal da recepção, tive oportunidade de estar em contato com as camareiras e são simpáticas igualmente. A prestação das informações sobre a cidade foram um diferencial para mim que nada conhecia e precisava de orientação.
Recomendo.
Excellent location. Standard Mercure services and facilities/linen. Huge disappointment at breakfast. By outsourcing this important service, there was a terrible downgrade.
The location is very close to the airport. There is a free shuttle bus to the airport. Just talk to the front desk of the hotel in advance. A little distance from the city center. The restaurant in the hotel is good. The price is not high. The taste is good.
Great location, very good rooms, but unfortunately, terrible service.
There were huge lines for both check-in and check-out, and the staff seemed completely clueless. A 2 PM check-in time is already quite inconvenient, and we still had the experience of joining the massive reception queue, only to be told, when it was finally our turn at 1:58 PM, that we couldn't check in yet because the official time was 2 PM, and we'd have to wait at the back of the line. In the end, we only managed to get into our room closer to 3 PM, which was extremely inconvenient for us as we were staying for a wedding at 4 PM.
For check-out, the treatment was quite different, apart from the line still being enormous. We weren't given even a minute's grace period to check out.
A truly disappointing experience for a luxury hotel; we will definitely be looking for a different hotel on our next visit to the city.
#positive #I was happy with the Hotel Smell, Natural light in the room, Location, Room layout
Great
110 reviews
9.2/10
Price from
VND 906,408
per night
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8.5/10
Very Good
JJack MatsuzakiA little difficult to reach using the dirt road full of potholes in the last section but well worth the effort with its beautiful views and its design.
HHamadaLocation and very good ! Personnel and well performed! Only air that stayed to wish 🥲 more delicious breakfast with good variety is worth hosting cost benefit HEA 👍👍
GGuest UserThis time I chose this hotel! Its location is super convenient, eating, drinking and playing around, travel is easy and worry-free. The rooms are warmly furnished and the bedding is soft and comfortable, making people sleep well all night. The facilities are also very complete and the stay is very comfortable. The staff is attentive and thoughtful, the experience is full, and I will come next time!
GGuest UserFui em 26/11/2025, sozinho a trabalho, e tive uma excelente experiência, com muita simpatia e receptividade pelo pessoal da recepção, tive oportunidade de estar em contato com as camareiras e são simpáticas igualmente. A prestação das informações sobre a cidade foram um diferencial para mim que nada conhecia e precisava de orientação.
Recomendo.
GGuest UserThe hotel is excellent, very well located, pharmacy, market and restaurants nearby.
The only thing that left was to be in the covers, I didn't need to use, but ...
That's all right.
Very pleasant and educated staff! 🥰
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