Arrived late at night, check-in was quick and easy, the room was clean, and got everything we needed. Kids love the swimming pool. Breakfast was good, staffs are very nice and helpful. A/C was loud, but our kids were able to sleep through it, so it was not a big issue. Overall, a friendly, simple accommodation , we were happy with our stay.
It was my first time in this city. The hotel is new and the service is good. The location is excellent, within walking distance to the lake, with many restaurants nearby and convenient transportation. It was a great experience.
The room was very clean, and the staff were warm, young, beautiful, attentive, and thoughtful. Just a heads-up, you'll need to bring your own toiletries.
The room was very clean and the floor was clean. The view from the window was beautiful and worth staying. The air conditioning temperature in the hotel was very low. Remember to wear a coat in the lobby in summer. Fortunately, the air conditioning temperature can be adjusted by yourself in the room.
The Fairmont Chateau Laurier is an iconic landmark in Ottawa, offering a perfect blend of luxury, history, and charm. Guests can enjoy a guided tour of the hotel to uncover its rich heritage. Adding a unique touch to the experience is Stewart, the hotel's beloved canine ambassador. This friendly black Labrador retriever, once trained as a guide dog, now welcomes guests and has even inspired a children's book series titled ”Stewart: King of the Castle”.
The hotel features a beautiful indoor pool with a classic, historical ambiance, making it a serene retreat after a day of exploration. Its prime location places you steps away from Parliament Hill, the Rideau Canal, and the bustling ByWard Market, with museums and other major attractions within easy walking distance. Whether you're visiting for business or leisure, the Fairmont Chateau Laurier delivers an exceptional and memorable stay.
The hotel is clean, but the room is dark. The staff are not very friendly. There are few choices for breakfast. There is not enough hot water in the lobby. It is very convenient to be near the farmer's market.
The hotel is in a prime location with convenient transportation, and it is very convenient to go to the city. The lobby is spacious and bright, the staff is warm and polite, and the check-in is fast and efficient.
The bed in the room is soft and comfortable to sleep on. The facilities are complete and the smart devices are easy to use. The bathroom is clean and the toiletries are also good.
People might not be understanding why the hotel would limited the capacity to use their pool. Yes what I am trying to say? Before you head to the pool. You have to go to the front desk to get the access card enter the pool. Actually, I liked their idea. Not gonna crowded. So you can enjoy the time at pool.
This is a first time I stayed in this hotel. Over all my friend and I are satisfied. Their service and hospitality are professional and good. Whoever is reading my comment. Hope you have a good time to stay.
wifi is not free and hard to get access. also, somebody opened the door without knocking at around 10:30-11 while we are still resting. at first there was a lady knocked on the door and when I opened it she said she’ll comeback. it was clearly indicated that checkout before 12.
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107 reviews
9.1/10
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DDalihouSpacious room, great value for money during off-peak seasons. A king-size bed plus a sofa bed is more than enough for a family of three. The facilities are standard. Pet-friendly, close to Parliament Hill, and surrounded by many restaurants. Overall, a good experience.
SSandra MacauStayed here at the start and at the end of my holidays. Arrived late after more than 24 hours travel and had to go around to find the shuttle bus stop, which was not easy as I read was near door R (terminal 1) and I couldn’t find it. Need to go down and only then you’ll see the R. Shuttle service is nice because it runs 24/7 but we were really unlucky and both times waited a long time for it. In the morning around 6:00am we almost couldn’t get in the shuttle as it is first come first serve but there’s not a queue and even though we were the first ones at ground floor others went inside first. I get that they don’t reserve the shuttle but could give a number when guests arrive at the hall for waiting.
The staff was extremely nice during check in especially the girl on the first stay that explained everything about the pool and jacuzzi as well as the restaurant.
The room is not that big but it’s usually just for a night stay and it’s enough! Toilet has all the amenities and water pressure was good.
The pool and jacuzzi is open 24 hours but I didn’t had time to try it.
Had breakfast during the first stay and it was better than I expected. There’s eggs, cereal, bread, a variety of fresh fruits, yogurts, oat milk, fresh waffles. Really liked the breakfast but on the second stay e we had to leave at 6:00am and that’s the time the restaurant opens.
I will definitely stay there again if I need a hotel to stay at Pearson airport.
GGuest UserI took my kids to the hotel for a treat to get together and right in my hallway at 4am we got woken up by yelling and screaming they did kick them out but I was nervous and to he woken up like that was not necessary and when I told the front desk people they just said o they left but still it was not enjoyable and to get nothing for compensation I paid my money to go have a good night and that was not a good time I thought they could of said o come back on us or give me half off the next room something would of been appreciated
AAnnie travellingBrilliant hotel in the heart of Toronto for our 1 night stay. We found cheaper parking on Spot hero. When we walked it there was a fun party in the bar area. Staff were friendly. Basic hotel with nice hip/ modern decor was perfect for what we needed it for.
KKrissanThe hotel is clean and spacious. The bed is soft, and I sank into it. I loved that they have a mini kitchen area with a microwave and coffee maker. The shuttle service was available for airport drop-off, I even requested a wake-up call and received it on time!However, I couldn't get the air-conditioning unit to adjust to warm, and it was very noisy
The email address and the payment options on the site are incorrect and misleading.
I recommend them updating the info (email address and the type of cards they accept).
BBijinThe hotel is very close to the airport. It is not half an hour. It is about 60 knives. The hotel is very close to the city. The environment is very good. The front desk service is also very good. It is close to the TD Bank supermarket. There is breakfast but there are not many varieties. I have not changed the taste for a few days. The price is not expensive. Will stay next time and recommend friends and relatives 👍
BBenjaminIt’s near the airport, and they know it. As a result, the parking fare is quite high. Overall, the stay was average. One should be wary, however, that although the breakfast is complimentary, they expected a tip, which is absolutely ridiculous. How can one call it complimentary under such expectations?
HHeqingyanThe location of the hotel is very good, the room is very clean and has a sense of design, I stayed in Andy's room for 3 days. The service is also very good. In the middle of the night, the waiter will bring you boiling water after a while. The fly in the ointment is that the old house's water outlet and drainage are not very good, and the water from the faucet is all white. The rooftop pool has a nice view but the water is a bit cold.
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