Convenient location. Information stated “parking on site” which I presumed to be free. However, I had to pay £5 per night which ,although not a lot, was slightly irritating.
Hotel near Bath City Center,Bath100% of visitors choose this area
AAmeitongxue2026.03.23
Facilities: Perfect! The shower is spacious with great water pressure, and I was pleasantly surprised to find a heated towel rail in the bathroom, which was a lifesaver for drying clothes. The room also has a mini-fridge with complimentary drinks and biscuits, and a capsule coffee machine (though I don't drink coffee). Overall, it far exceeded my expectations.
Cleanliness: Excellent, spotless.
Ambiance: British-themed, with truly beautiful decor. From the common areas to the room and the restaurant, every detail is aesthetically pleasing and a delight to the eye.
Service: Flawless. I couldn't find the main entrance, and the front desk staff actually came out to meet me. They were thoughtful, enthusiastic, and incredibly accommodating!
I would recommend this to anyone visiting Bath.
Competent hotel with comfortable bed and good shower. Nice bar, didn’t try the food.
Not happy to pay £10 for parking, but not knowing the town gave us little choice.
Location is generally not good because the town of Bridgewater is really pretty dire. Would not return for that reason.
Friendly service; clean room and bathroom.
Nothing wrong with it really except that I was expecting a HOTEL based on the pictures and certainly the price! The location is great but be aware that this an INN with rooms attached at the back. Breakfast not included (costs £15 extra). Location great right in front of the cathedral but no parking. A good, comfortable stay but overpriced fro what it was and the time of year (mid-October).
I love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.
The hotel is an incredible building which must take some maintenance.
We booked a double room for one night and arrived at lunchtime with the intention of sightseeing in bath for a couple of days. The hotel was happy for us to park all day both days which was great.
The check in process (after 3pm) was very easy and we had a very clean room with plenty of towels, 2 robes and slippers for the spa/pool.
The double room had a king size bed which was very comfortable.
The hotel pool was crowded and looking a little tired but was as expected. The outside heated pool was very nice and relaxing.
We didn’t have any spa treatments or use the gym but both looked well kept and the gym had good modern equipment.
We didn’t eat in the restaurant preferring to find a restaurant in bath itself.
Breakfast was a bit of a chaotic affair with several hotel staff doing various jobs with no apparent coordination. The wait for a table, then coffee was long and then we had to wait again to order breakfast. The whole process of breakfast took well over an hour which is poor. It was clear that there was no clear process as some tables were getting their cooked breakfast before us even though we were taken to our table 30 mins before them. The little waiter man with his paper pad was a bit useless.
When the ‘full English’ breakfast came it was a small plate of well cooked food but not really as described in the menu. In terms of portion size it was more like a kids breakfast. We weren’t served any toast either and had to ask for it unlike other tables who received it with their drinks order which seemed a bit weird.
The continental buffet was a bit scarce with no bowls or spoons so we had to use our fruit juice glasses for the yogurt and fruit.
The whole thing could be improved with a breakfast buffet under a hot plate if they haven’t got enough staff to serve it.
Special thanks to Manager Emilia and the team at Holiday Express for making our stay wonderful. The hotel was spotless, the breakfast was excellent with plenty of choice, and the price was very reasonable. It’s a great place for families – our kids loved the swimming pool – and the bar was a nice extra for relaxing in the evening. Highly recommended and we’ll definitely return!
We stayed 1 night to break up a long journey. Excellent location right at Taunton Deane Services. Check in was quick and easy, room was large with double bed and single bed for our 9 year old. It was clean and warm perfect for us. Will definitely use again
⭐⭐⭐⭐☆ (4/5)
Comfortable Stay and Great Location
I stayed at the Holiday Inn Taunton and had a very comfortable experience. The hotel is easy to access, just off the M5, which made it a convenient base for exploring Somerset or stopping over during a longer journey.
The room was clean and quiet, with everything I needed — a comfy bed, a good shower, and a desk area. Wi-Fi worked well, and I appreciated the tea/coffee station. While the decor is slightly dated in some areas, everything was well-maintained.
Staff were friendly, helpful, and professional from check-in to check-out. The breakfast had a good variety of hot and cold options, and the restaurant had a nice relaxed atmosphere in the evening too.
Fantastic hotel. Luxurious but homely. We were made to feel very welcome by all the staff and could happily have stayed longer. Our room, like the whole hotel, was beautifully furnished and decorated, with a very comfortable bed and lovely walk-in shower. The record player was a lovely, quirky touch as well as the pantry! We enjoyed some very nice cocktails in the bar too. The location is perfect and it's just a few minutes walk to the city centre. We loved everything about the hotel and will definitely be back!
Great
126 reviews
9.3/10
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RUB 11,509
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8,6/10
Very Good
GGuest UserThe room was very clean and the staff was kind!
I think it's hot in summer because there is no air conditioner, but it's cool at night, so it was just right to open the window.
The breakfast was also volume and delicious.
I felt very convenient with outlets near this facility
BBobXA clean and comfortable room - good value for the price charged.
Although breakfast is available, food service is not available at any other times (with the exception of a Sunday lunch carvery)
GGuest UserLovely clean and comfortable rooms with an excellent shared bathroom. Jamie was the perfect host, very helpful and friendly. An excellent place to stay whilst visiting friends in Somerset.