Excellent value for money. I'm grateful to the hotel for being accommodating and allowing a very early check-in without any extra charges. The staff is always reachable. The location allows you to walk to the city center, and there are several public transport stops and a good grocery store near the hotel.
Luckily, my visa hadn't expired yet. The flight wasn't crowded, and despite the heavy snow and bad weather, we arrived late at night. The lobby was incredibly warm, and since it was just before Christmas, the decorations on the first floor were beautiful. With the festive Christmas music playing, it immediately felt cozy and romantic, just like a Christmas movie.
The lobby has plenty of seating, including single armchairs, sofas for two, and larger group arrangements, perfect for relaxing or chatting.
I booked a single room; it wasn't huge but felt very cozy. The mattress was comfortable, and the breakfast was good. The service was also very attentive. As an introvert, I really appreciated the overall vibe. Plus, the light meal options at the downstairs restaurant were quite good.
We stayed at the hotel for 9 nights. The room was clean and cozy, equipped with all the amenities needed for a pleasant stay. The water pressure in the shower was so strong it felt like a great massage. The hotel staff are young, friendly and very attractive, always ready to help. Special thanks to the lady working as the head chef in the kitchen for the delicious breakfasts. She always smiled, which created a wonderful atmosphere in the dining room. We can definitely recommend this hotel. And if we ever find ourselves in Bishkek again, we'll stay at this hotel once more.
Pros:
- Good location close to the city center.
- Quite modern architecture and interior.
- Not bad breakfast.
Cons:
- Our rooms were not ready when we arrived around 18:00. At our request, we received welcome drinks as compensation.
- Although we asked for two rooms on the side of the hotel opposite the road, one of our rooms still faced the road.
- Even with the windows closed, the road could be heard at night (7th floor). This worsened our sleep.
- Two types of pillows. One of the pillows was really uncomfortable.
- The air conditioners in both rooms did not work, the remote displays showed an error.
- Quite weak water pressure in the showers.
- The girl at the reception could not give us any documents when we checked out.
As a result, the hotel, in our opinion, does not correspond to the level of 5 stars. Its level is 4 stars.
The reception is not helpful, aircondition is not working, we requested for fan but they do not have a fan, the room was too warm. During breakfast, as we are rushing because we have a tour to go, we were not allowed to have breakfast, none of the staff were helpful, the old lady in the kitchen was so rude, she wouldn’t let us have a small quick breakfast, even if it’s already 8 am , the start of breakfast. I will not recommend this hotel
The hotel room was clean and tidy, and even though it snowed during my stay, it was really warm and cozy inside. I felt very comfortable. The owner is genuinely kind and arranged a very punctual airport pickup for me. On the way, they also enthusiastically introduced local attractions and specialty foods, which saved me a lot of planning effort. The hotel is also close to Ala Too Square, making it very convenient for getting around. Highly recommended!
The hotel's front desk service is very enthusiastic, responsible, and patient in answering questions. The service is first-class. The west side of Kaoma Road is a bit noisy and the windows cannot be opened.
Very Good
66 reviews
8.5/10
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