XXiaoxiaodemengeraAs an InterContinental member for over 10 years, I've gone from Ambassador to the lowest tier. I always choose the Dalian InterContinental when I'm on a business trip; the facilities are top-notch. In recent years, more branded hotels have popped up in Dalian, and fewer people seem to choose InterContinental – I'm not sure why. This is the first time I've encountered such arrogant and dismissive room service and guest services staff. The first day was fine, but on the second day, we were checking out, and my child wanted to go swimming. I requested a few items twice: a children's bathrobe, slippers, plastic bags, non-woven bags, and bath towels. The first time, the attendant opened the door very aggressively, speaking loudly, frowning, and looking displeased. I was lightly dressed, and the door was only slightly ajar, but she pushed it wide open. I could only reluctantly tell her to bring the items in. The second time, the person who answered the phone simply said, 'Let me write this down,' and then questioned me, 'Is there anything else?' I said no, and they just hung up. The same attendant came over, clearly even more impatient and still speaking loudly. I blocked the doorway and didn't let her in, just took the bag and asked her to put the bathrobe inside. Such impatience for a few consumables? On the first day, before extending our stay, I asked the front desk for a non-woven bag, and they said they didn't have any, only guest services did. In all my years with InterContinental, this is the first time I've experienced such unaccommodating guest services – it was quite unexpected. I still hope InterContinental continues to improve and that the brand isn't tarnished by staff who haven't been properly trained.
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