Hotels With Pool in Delhi, India

*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay* This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality. I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10. When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14. On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us. The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable. When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us. When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false. I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation. I am also providing the upgraded and downgraded room type as a proof of this comment.

My wife and I had a short stay at this hotel. We ordered room service and Shalini, the person who took our order on the phone was very accommodative to our specic requirements at 10pm. Then came the most impressive Room Service ever experienced by both of us. Aditya, took so much of personal pride to layout the food and served us. Typically we are delivered a trolley with food inside and are expected to serve ourselves. But this wonderful young *** made our late dinner extra special. We skipped breakfast but had their buffet lunch. What a huge and appetising spread.... Once again, the service was as good as the food. Both exceptional !! Chef Sandeep specially attended to us. He saw that we had taken Saag (spinach) so he came around and said you must hv Makki Di Roti with your Saag. Within minutes, we had freshly made Makki Di Roti at our table. The person who served us at the Del restaurant was Nikhil. Very attentive, friendly and quick to serve us. Kudos to the hotel for infusing such a deep sense of good service and superb food quality. Well done ji 🙏

The hotel is a decent property located at a prime location in New Delhi. The rooms are a tad bit small and look a little dated. The house keeping team does a fantastic job of cleaning up each day and it feels good to be back to a well made bed and clean room after a long work day. The key cards seem to be a recurring issue with them needing repeated activation. Breakfast spread is decent and not much to brag about. In room dining is pretty expensive and is quite a deterrent. But the location helps to overlook a lot of the minor inconveniences.

Convenient hotel for a stopover between flights, close to the airport. You can get there by metro (one stop, about 20 rupees) or by Uber for around $3. A taxi can also be arranged and paid for at the hotel desk, though it will be more expensive. The staff are friendly and helped resolve an issue with extending the stay. The room has everything necessary: a bed, air conditioning, and amenities. If you have some time, you can visit the outdoor pool. If you don’t want to gamble with the nearby scam hotels, this is a very good option, although the price is not low.

From the moment of arrival, the hospitality was truly outstanding. The team ensured a smooth and efficient check-in, reflecting a high level of professionalism and attention to detail. Throughout my stay, the staff remained courteous, responsive, and genuinely committed to guest satisfaction. The rooms were impeccably clean, well-maintained, and designed with a modern and elegant touch, offering both comfort and functionality. The dining experience was excellent. The food was not only delicious but also offered a wide variety of choices, catering to different tastes and preferences. Every meal reflected quality and care in preparation.Its prime location in Aerocity, close to the airport, adds significant value, especially for travelers seeking convenience and accessibility. Overall, Novotel New Delhi Aerocity delivers a refined hospitality experience with exceptional service standards. I truly appreciate the efforts of the entire team and look forward to returning in the future.

I stayed here for 3 days with my mum - we wanted to rest before flying back to UK . I would recommended this hotel The staff was very helpful Amrit Kumar offered excellent service during break and too care of my mothers dietary needs. Pawandeep Singh in reception also deserves a rewarded for how went above an beyond to support requests. Nothing was to much trouble :-) I will definitely stay here again :-)

This hotel location is 100% ideal but more than that is the service & hospitality. Sauraub front desk manager is incredibly accommodating & always ready to find prompt solution to any issues. As I was not happy with the room that was given even though I booked & paid for a nicer one, he immediately understood my valid concern & found a solution on the spot. Restaurant staff & food (many choices in buffet) are outstanding & my compliments to the chefs & management of the restaurant. Always a smile & always ready to assist. Great training & congratulations for a job well done!

I had a really comfortable stay at the Hilton Garden Inn New Delhi/Saket. The location is super convenient, the rooms are clean, and the breakfast is surprisingly good with plenty of choices. The staff were always helpful and easy to talk to, which made the whole experience even better. A special shout-out to Mr. Deshpal from security — very professional, always smiling, and genuinely made us feel welcome and safe. Really appreciated his warm service!

I had a wonderful stay at the Pullman New Delhi Aerocity. The hotel is conveniently located near the airport, making it perfect for transit travelers and business trips. The rooms were modern, spacious, and very well maintained, with comfortable beds and great amenities. The staff provided excellent hospitality throughout my stay and were always professional and welcoming. The breakfast buffet had a wide selection of delicious food, and the dining experience overall was impressive. I also enjoyed the relaxing atmosphere and the hotel facilities, especially the gym and pool area. Overall, Pullman Aerocity offers a luxurious and comfortable experience, and I would highly recommend it to anyone visiting New Delhi.

This hotel is very popular because of its great location in the Aerocity which is convenient for Delhi airport It’s very clean and staff are very nice