Convenient and ease as already included morning tickets and night hot spring tickets and also breakfast so everything is seamless.
Room floor should be spc wooden as tiles too cold and tiles flooring looks cheap for hotel, not a personal fans for carpet floor and luckily they did not install that.
This is 3rd time staying here, good place for our son to experience lost world tambun as he loved the animals here roam freely and feeding freely.
Room has a strong smell as we guess they use strong air freshener male strong musky smell to mask the smoking smell before us. Water given to us also past expiry date 😅
Reasons for the low service rating:
1. Host did not initiate contact with me regarding booking information. I have to send them a message to inquire for a booking that I had already paid for.
2. Host requires a RM200 deposit which my friend who had booked with a different host at the exact same location did not demand.
3. After making the deposit payment in the morning at 10.30am and providing all other information requested, host did not respond to provide any additional information such as unit number and pin code for to retrieve access card.
4. At 5pm when I had finally arrived at the building, I still had not received any form of communication from the host. I had attempted to call their service line (+601157651449) but no one responded to the 6 calls that I had made.
5. At the mailbox area, I had also overheard another visitor that was also facing similar issue where the pin provided to her was not working and that she was also not getting response from the host.
6. Host offered late checkout that I did not need as I was departing early morning the next day.
The building is relatively new but the number of lift does not cater to the residents, there are many occasions where we had to skip multiple lift rides as it was overcrowded. The unit itself is clean with basic amenities.
We are writing to express our disappointment regarding our recent stay. During booking, we explicitly requested a quiet room; however, we were assigned a connecting room. Unfortunately, due to the thin separation, we could hear the neighboring guests talking and moving items late into the night, which resulted in a sleepless night for us. While we understand the hotel was fully booked when we raised this with the front desk, we are frustrated that no alternative solution or assistance could be provided at the time.
First time booking apartment for family holiday. At first not sure if we make a right choice. Till we experience and stay, confirmed right choice and no regret!
The whole stay from drive through key collection point, parked n open up the unit door, all above our expectation and seamless experience.
The unit is very well ID designed and with good function including kitchen. Drinking water LG brand machine was provided so we all can easily access to drinking water. Washing machine come with drying function provided. Bedroom bed is so comfortable. All basic amenities were provided and unit is clean.
It’s a good place and good fengshui house for family bonding.
The condo facility all look new and well kept. I’ve used its swimming pool, Onsen pool with jacuzzi and sauna. As only one night stay so didn’t experience it’s gym only.
The platform owner was very nice and helpful. As we need help with the drinking water machine etc, they are approachable and responsive. Two sets of access card and key was provided make our life so convenient since we were there in two separate cars.
With the ID design house, no wonder need to pay deposit of RM200. Surely acceptable. Refund of deposit was also fast and immediately after we check out.
Thanks for everything. We all enjoy the stay very much. Looking forward to return to stay again soon. Keep up the good work.
Highly recommended!
Awesome hotel, felt welcoming while stepping in, smiling staff everywhere including housekeeping and restaurant server, Appreciate to Ms Jojo at the front desk who given us wonderful connecting room due to my handicap mom, Overall cleanliness is great, Thanks to the housekeeper Rahim who take care of room 515&516, My family enjoyed the stay so much especially my kid, love the pool and games room .The only downside was the pool entrance which is wet and slippery which needs more attention. One of a unforgettable hotel so far at Ipoh with beautiful scenery and people, Thanks AC Marriot, Hope to see you guys again ☺️
Great homestay ❤️
If you're visiting Lost World of Tambun, you can choose this place. It's within walking distance to the park, making the location super convenient. The rooms are clean and spacious, and you can even see the amusement park from the window. The ambiance is very comfortable.
I'll definitely choose this homestay again next time 🏡
The entire place was incredibly clean, I mean, absolutely spotless, not a speck of dust anywhere. The bed was super comfortable and the room was very spacious. This is what the breakfast looked like after I got everything.
Sunway Onsen Suites is the perfect place to unwind after a day of travel or work.
Go for a swim in the property's pool. You can also check out the infinity pool. Treat yourself by paying a visit to the property's 1 free hot springss. Keep up your fitness regimen with a visit to the free gym.
At this serviced apartment, you'll also find facilities including a bbq, garden, playground, and gaming area.
Guests arriving by car can use the property's parking lot.
I stayed during a public holiday and school holiday period, so a large crowd was expected. Unfortunately, the check-in process took over two hours. I queued from 6:00 PM and only checked in around 8:30 PM. Initially, there were two staff members handling check-ins, but later only one remained.
Credit to the staff member on duty he stayed calm and professional despite the heavy crowd and queue cutting incidents. The issue was clearly a lack of manpower and planning. Management should anticipate higher guest volumes during long weekends and streamline the check-in process.
The unit itself was clean, comfortable, and in excellent condition. Overall, the stay was enjoyable, but the check-in experience needs significant improvement during peak periods.
Title: A Slice of Paradise in Ipoh! The Private Onsen is a Game Changer ⭐⭐⭐⭐⭐
I can honestly say this was one of the best stays I have ever had in Ipoh. If you are looking for relaxation, luxury, and convenience, the IWH Sunway Onsen Apartment is the place to be.
Here is why I can’t stop raving about it:
• The Private Onsen: This is the absolute highlight. Having a private hot spring tub right on the balcony is an experience you usually pay premium hotel prices for. Soaking in the natural geothermal water while looking out at the majestic limestone hills was incredibly rejuvenating. It is the perfect way to unwind.
• The View: Waking up to the view of the greenery and the misty hills is breathtaking. It feels like a retreat far away from the city, yet it is so accessible.
• The Apartment: The unit managed by IWH was spotless, modern, and beautifully decorated. The beds were hotel-quality comfortable (I slept like a baby!), and the amenities provided—from high-speed WiFi to the kitchenette—made it feel like a luxurious home away from home.
• Location: You are practically right next door to the Sunway Lost World of Tambun. It’s incredibly convenient if you are visiting the theme park. Plus, there are plenty of food options and a grocery store nearby.
• The Service: The IWH team was fantastic. Check-in was seamless, the instructions were clear, and they were very responsive to any questions I had.
I would highly recommend this to couples looking for a romantic getaway or families wanting a fun, relaxing trip. I am already planning my next trip back!
My personal rating : 11 / 10
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YYauheniya Satsura🏡 Modest but Convenient Hotel Near the Beach
We stayed at this hotel in Pangkor, and overall, our experience was positive.
- 📍 **Location:** It's super close to the beach and the main street with cafes and shops – you really couldn't ask for a better spot.
- 🏠 **Accommodation Style:** The hotel is made up of small bungalows, each with its own entrance. Most have a little terrace with a table. It's all very simple, but clean and pleasant.
- 🛏️ **Amenities:** The bedding was clean, there was always hot water, and the air conditioners were powerful. The towels, however, are quite worn out and could use replacing.
- 🏊 **Pool:** There is a pool, but it looked a bit gloomy, so we didn't use it.
- 👥 **Staff:** The owners are polite and friendly. No deposit is required. There's a front desk, but it's not open 24/7, which is something to keep in mind if you're checking in late.
📌 **Bottom Line:** A simple yet tidy hotel with an excellent location. It's suitable for those looking for affordable accommodation by the sea without extravagant expectations. We were happy with our stay.
GGuest UserWe are writing to express our disappointment regarding our recent stay. During booking, we explicitly requested a quiet room; however, we were assigned a connecting room. Unfortunately, due to the thin separation, we could hear the neighboring guests talking and moving items late into the night, which resulted in a sleepless night for us. While we understand the hotel was fully booked when we raised this with the front desk, we are frustrated that no alternative solution or assistance could be provided at the time.
JJenniellStayed one night at Travelodge Ipoh and honestly it’s one of my favourite hotels whenever I have work in Ipoh 🤍 The room feels much more spacious compared to many other hotels in the same range, super comfortable after a long day.
Also, can we talk about the shower gel? 😍 The lemongrass scent is sooo refreshing and relaxing — small detail but it really made the stay feel extra nice.
Clean room, comfy stay, good experience overall. Will definitely come again!
AAnonymous UserI recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.
BBryan FangPerfectly located homestay in the middle of Ipoh.
Apartment is located on 20th floor for my stay. View towards the south, very nice.
It has 2 bedrooms, both with connecting toilets. Living room and open kitchen is in a large space. Large enough for another queen bed that is placed beside the living room windows.
Do whatsapp the provided homestay number for instructions on an easy self check-in. Can also ask for early check-in if required.
Clean bath towels, hair dryer, hand/body soap and wifi provided.
Ppadli saedWorth paying and stay. Very comfortable and best amenities. BilaBila Mart provide any needs too. But not as advertised there was no mineral water bottles provided when we checked in. The toiletbowl cover was lose and need to be repaired. The toilet also pooling because too slow water disperse. Need to be cleared before next guest checks in🙏🏻. We were happy stayed there but our complaints need to be addressed to ensure next guests satisfied too.
GGuest UserI ordered a unit with 3 room with the topic of muji,the second me and my family open the door,a strong scent of furniture rush into my lungs,i instantly contact the owner team,wanted to have a appropriate solutions,but they dinnt reply much,keep on asking us to wait for them to check stuff,meanwhile,i contacted agent of trip.com,telling her about the situations,the agent reach out to the owner team too,but dinnt even get a reply from them,as the unit i booked was a no-refund unit,trip.com couldnt do anything about it,just as i thought im going to die from lung cancer,luckily,the owner team finally replied with solution about changing another unit for us,which we found was acceptable compared to the previous one,the facilities of the unit was pretty good overall,its just that the unit of topic Muji was unbelievable,aircon was nice,everything was nice when the toxic odour was gone
AAnonymous UserThe room was awesome! The view so nice. Can see whole lost world of tambun from balcony. The amenities all good except cannot cook so cooking utensils is nkt provided. But pinggang, mangkuk sudu all ada. In term of amenities, all satisfied.
GGuest UserOur stay at this hotel was absolutely amazing. The hotel and the surrounding are stunning, the staff is super friendly and the facilities could not have been better. Upon our arrival, our rental car had a flat tyre and the staff was so helpful and fixed this for us immediately. As travellers from Europe this is an excellent service which is so helpful when you do not speak the local language to communicate with for instance the people at the garage. Additionally, we received a free upgrade of our hotel room from the lake villa to the garden villa, for two nights in a row. This villa with private pool and garden is stunning. All the caves and the surrounding facilities are so impressive and nature and luxury blends together perfectly. This is a must visit.
RRozzana BoniarHad a pleasant stay at M Roof Hotel & Residence. The room was spacious, clean, and comfortable, with modern design and good facilities. Staff were friendly and helpful throughout the stay. The location is convenient with many eateries nearby and easy parking available. The rooftop pool was a nice bonus. Breakfast could have more variety, but overall it was a good value stay and I would consider coming back again.
One suggestion for improvement would be to provide more clearly designated disabled parking spaces closer to the entrance to improve accessibility and convenience for guests with mobility needs.
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